Business Operations Manager
Location
AET (UTC+10)
Posted
17 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Business Operations Manager
BEBE BASK
Role Description The Operations Manager will become the key operational backbone to the Founder, working closely to reduce day-to-day operational pressure while ensuring departments remain aligned, accountable, and progressing efficiently. This role requires somebody highly proactive, innovative, analytical, solutions-focused, and comfortable operating within a fast-moving founder-led business environment coordinating multiple departments, launches, contractors, suppliers, and operational moving parts. The opportunity includes: - Owning, building, and continuously improving the operational engine of BEBE BASK. - Shaping how the business scales by driving accountability, visibility, execution, and alignment across every function. - Working closely with the Founder to identify opportunities, solve complex challenges, and implement scalable systems. - Growing alongside the business, taking on increasing levels of responsibility, and leading larger teams. Key Responsibilities - EOS, Systems & Operational Structure: - Adopting Project Management methodologies to implement, manage, and continuously improve the EOS operational framework. - Maintenance of measurable team KPI’s, SOPs, meeting rhythms, accountability structures, and operational workflows. - Translate Founder strategy into clear and executable operational plans. - Build and improve scalable systems, workflows, and operational structures that improve efficiency, visibility, and execution. - Identify operational bottlenecks, inefficiencies, communication gaps, and workflow issues proactively. - Operational Leadership & Accountability: - Act as the central operational link between the Founder, Amazon manager, PPC management, Supply Team, Social Media Team, consultants, contractors, manufacturers, and external partners. - Ensure projects, launches, workflows, priorities, and deliverables all hit deliverable dates and deadlines. - Drive a culture of accountability, ownership, and performance through measurable KPIs, operational transparency, and consistent execution. - Support operational decision-making by identifying risks, inefficiencies, workload concerns, communication breakdowns, and scalability issues proactively. - ClickUp, Workflow & Project Management: - Manage, build, organize, and optimize ClickUp systems across the business. - Create and improve workflows, dashboards, automations, reporting systems, task structures, and operational visibility across departments. - Ensure all team members properly utilize and engage with ClickUp. - Manage project timelines, task accountability, workflow execution, and operational follow-through across departments. - Continuous improvement for efficiencies, transparency, and performance. - SOPs & Knowledge Management: - Lead, coordinate, and maintain the creation of SOPs across all departments, ensuring responsibilities, workflows, systems, and processes are clearly documented and continuously updated. - Ensure operational knowledge is retained within the business and not dependent on individual team members. - Establish scalable documentation standards that support onboarding, accountability, consistency, and long-term business growth. - Continuously improve SOP quality, adoption, and compliance across the organization. - AI Systems, Automation & Operational Innovation: - Act as the business champion for AI adoption, automation, and operational innovation across all departments. - Continuously identify opportunities where AI, automation, and technology can improve efficiency, reduce manual workload, increase visibility, and improve operational execution. - Research, evaluate, implement, and manage AI tools, workflows, automations, and operational technologies that support business growth and scalability. - Work with department leaders to identify repetitive, manual, or inefficient processes that can be streamlined through AI and automation. - Drive a culture of innovation and continuous improvement by ensuring the business remains at the forefront of emerging operational technologies. - Measure and report on the impact of AI initiatives, automation projects, and operational improvements across the business. - Contractor & Team Coordination: - Assist with onboarding and structuring new team members as the business grows. - Manage the performance of contractors, consultants, freelancers, and operational partners. - Assess organizational structure against daily operations. Define responsibilities, accountability ensuring the team is fit for purpose and the desired growth. - Help ensure operational consistency and communication flow across the growing business structure. - Reporting, KPI Monitoring, Business Performance & Operational Oversight: - Build and improve reporting systems, dashboards, operational visibility, and accountability structures across departments. - Create early warning indicators for performance variation across sales, expenses, inventory health, launches, operational and team performance. - Project manage with transparency, launches, operational priorities, deadlines, budgets, and departmental execution. - Identify operational bottlenecks, inefficiencies, communication gaps, workload concerns, and scalability risks proactively. - Provide the Founder with the visibility, reporting, insights, and operational intelligence required to make effective business decisions. - Drive a culture of accountability through measurable KPIs, operational transparency, structured reporting, and clear ownership across departments. Qualifications - Previous experience as an Operations Manager, Project Manager, Chief of Staff, Integrator, or similar operational leadership role within a fast-growing business. - Demonstrated experience implementing and managing operational frameworks such as EOS (Entrepreneurial Operating System). - Strong project management capability with experience translating strategic priorities into executable operational plans. - Advanced ClickUp experience is essential. - Proven experience building and improving scalable systems, operational workflows, SOPs, and documentation frameworks. - Strong experience leading cross-functional teams and acting as the operational link between leadership, departments, contractors, and external stakeholders. - Demonstrated ability to drive accountability, improve team performance, and create a high-performance culture. - Strong analytical and problem-solving skills. - Strong understanding of AI, automation, and operational technologies. - Experience evaluating and redesigning business processes through automation, technology, AI, and operational innovation. - Experience assisting with hiring, onboarding, organizational design, contractor management, and team structure development. - E-commerce experience is strongly preferred, particularly within Amazon-focused businesses. - Bachelor's Degree required. Additional qualifications in Business, Operations, Project Management, Engineering, Technology, or related disciplines are advantageous. Benefits - A role without a fixed ceiling, allowing for growth alongside the business. - Direct access to leadership, working closely with the Founder. - Professional growth and development opportunities. - Performance-based rewards, including structured KPI and performance-based incentives. - International exposure and growth opportunities through participation in supplier visits, operational planning, and strategic projects. - Full-time role (40 hours per week) with remote-first flexibility. - A minimum overlap of 4+ hours with Sydney business hours (AEST/AEDT) is required.
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