BEBE BASK

Role Description The Operations Manager will become the key operational backbone to the Founder, working closely to reduce day-to-day operational pressure while ensuring departments remain aligned, accountable, and progressing efficiently. This role requires somebody highly proactive, innovative, analytical, solutions-focused, and comfortable operating within a fast-moving founder-led business environment coordinating multiple departments, launches, contractors, suppliers, and operational moving parts. The opportunity includes: - Owning, building, and continuously improving the operational engine of BEBE BASK. - Shaping how the business scales by driving accountability, visibility, execution, and alignment across every function. - Identifying opportunities, solving complex challenges, implementing scalable systems, and creating operational foundations for sustainable growth. - Growing alongside the business, taking on increasing levels of responsibility, leading larger teams, and shaping the future direction of the company. Key Responsibilities - EOS, Systems & Operational Structure - Adopting Project Management methodologies to implement, manage, and continuously improve the EOS operational framework. - Maintenance of measurable team KPI’s, SOPs, meeting rhythms, accountability structures, and operational workflows. - Translate Founder strategy into clear and executable operational plans. - Build and improve scalable systems, workflows, and operational structures that improve efficiency, visibility, and execution. - Identify operational bottlenecks, inefficiencies, communication gaps, and workflow issues proactively. - Operational Leadership & Accountability - Act as the central operational link between the Founder, Amazon manager, PPC management, Supply Team, Social Media Team, consultants, contractors, manufacturers, and external partners. - Ensure projects, launches, workflows, priorities, and deliverables all hit deliverable dates and deadlines. - Drive a culture of accountability, ownership, and performance through measurable KPIs, operational transparency, and consistent execution. - Support operational decision-making by identifying risks, inefficiencies, workload concerns, communication breakdowns, and scalability issues proactively. - ClickUp, Workflow & Project Management - Manage, build, organize, and optimize ClickUp systems across the business. - Create and improve workflows, dashboards, automations, reporting systems, task structures, and operational visibility across departments. - Ensure all team members properly utilize and engage with ClickUp. - Manage project timelines, task accountability, workflow execution, and operational follow-through across departments. - Continuous improvement for efficiencies, transparency and performance. - SOPs & Knowledge Management - Lead, coordinate, and maintain the creation of SOPs across all departments, ensuring responsibilities, workflows, systems, and processes are clearly documented and continuously updated. - Ensure operational knowledge is retained within the business and not dependent on individual team members. - Establish scalable documentation standards that support onboarding, accountability, consistency, and long-term business growth. - Continuously improve SOP quality, adoption, and compliance across the organization. - AI Systems, Automation & Operational Innovation - Act as the business champion for AI adoption, automation, and operational innovation across all departments. - Continuously identify opportunities where AI, automation, and technology can improve efficiency, reduce manual workload, increase visibility, and improve operational execution. - Research, evaluate, implement, and manage AI tools, workflows, automations, and operational technologies that support business growth and scalability. - Work with department leaders to identify repetitive, manual, or inefficient processes that can be streamlined through AI and automation. - Drive a culture of innovation and continuous improvement by ensuring the business remains at the forefront of emerging operational technologies. - Measure and report on the impact of AI initiatives, automation projects, and operational improvements across the business. - Contractor & Team Coordination - Assist with onboarding, and structuring new team members as the business grows. - Manage the performance of contractors, consultants, freelancers, and operational partners. - Assess organisational structure against daily operations. Define responsibilities, accountability ensuring the team is fit for purpose and the desired growth. - Help ensure operational consistency and communication flow across the growing business structure. - Reporting, KPI Monitoring, Business Performance & Operational Oversight - Build and improve reporting systems, dashboards, operational visibility, and accountability structures across departments. - Create early warning indicators for performance variation across sales, expenses, inventory health, launches, operational and team performance. - Project Manage with transparency, launches, operational priorities, deadlines, budgets, and departmental execution. - Identify operational bottlenecks, inefficiencies, communication gaps, workload concerns, and scalability risks proactively. - Red-flag operational, staffing, launch, workflow, inventory, timeline, or budget risks before they become larger business issues. - Provide the Founder with the visibility, reporting, insights, and operational intelligence required to make effective business decisions. - Drive a culture of accountability through measurable KPIs, operational transparency, structured reporting, and clear ownership across departments. - Identify, implement, and measure AI, automation, and operational technology initiatives that improve efficiency, visibility, scalability, and execution across the business. - Continuously evaluate business processes and recommend AI-driven improvements that reduce manual workload, improve accuracy, and increase team productivity. - Drive adoption of AI tools and automation systems across departments, ensuring measurable operational improvements and ongoing innovation throughout the organization. Qualifications - Previous experience as an Operations Manager, Project Manager, Chief of Staff, Integrator, or similar operational leadership role within a fast-growing business. - Demonstrated experience implementing and managing operational frameworks such as EOS (Entrepreneurial Operating System). - Strong project management capability with experience translating strategic priorities into executable operational plans. - Advanced ClickUp experience is essential. - Proven experience building and improving scalable systems, operational workflows, SOPs, documentation frameworks, and accountability structures. - Strong experience leading cross-functional teams. - Demonstrated ability to drive accountability, improve team performance, and create a high-performance culture. - Strong analytical and problem-solving skills. - Strong understanding of AI, automation, and operational technologies. - Experience evaluating and redesigning business processes through automation, technology, AI, and operational innovation. - Experience assisting with hiring, onboarding, organizational design, contractor management, and team structure development. - E-commerce experience is strongly preferred, particularly within Amazon-focused businesses. - Bachelor's Degree required. Additional qualifications in Business, Operations, Project Management, Engineering, Technology, or related disciplines are advantageous. Benefits - A role without a fixed ceiling, allowing for growth in leadership, responsibilities, influence, and earning potential. - Direct access to leadership, working closely with the Founder. - Professional growth and development through training and operational frameworks. - Performance-based rewards, including structured KPI and performance-based incentives. - International exposure and growth opportunities, including participation in supplier visits and strategic projects. Working Arrangement - Full-time role (40 hours per week). - A minimum overlap of 4+ hours with Sydney business hours (AEST/AEDT) is required. - Remote.

Role Description The Operations Manager will become the key operational backbone to the Founder, working closely to reduce day-to-day operational pressure while ensuring departments remain aligned, accountable, and progressing efficiently. This role requires somebody highly proactive, innovative, analytical, solutions-focused, and comfortable operating within a fast-moving founder-led business environment coordinating multiple departments, launches, contractors, suppliers, and operational moving parts. The opportunity includes: - Owning, building, and continuously improving the operational engine of BEBE BASK. - Shaping how the business scales by driving accountability, visibility, execution, and alignment across every function. - Working closely with the Founder to identify opportunities, solve complex challenges, and implement scalable systems. - Growing alongside the business, taking on increasing levels of responsibility, and leading larger teams. Key Responsibilities - EOS, Systems & Operational Structure: - Adopting Project Management methodologies to implement, manage, and continuously improve the EOS operational framework. - Maintenance of measurable team KPI’s, SOPs, meeting rhythms, accountability structures, and operational workflows. - Translate Founder strategy into clear and executable operational plans. - Build and improve scalable systems, workflows, and operational structures that improve efficiency, visibility, and execution. - Identify operational bottlenecks, inefficiencies, communication gaps, and workflow issues proactively. - Operational Leadership & Accountability: - Act as the central operational link between the Founder, Amazon manager, PPC management, Supply Team, Social Media Team, consultants, contractors, manufacturers, and external partners. - Ensure projects, launches, workflows, priorities, and deliverables all hit deliverable dates and deadlines. - Drive a culture of accountability, ownership, and performance through measurable KPIs, operational transparency, and consistent execution. - Support operational decision-making by identifying risks, inefficiencies, workload concerns, communication breakdowns, and scalability issues proactively. - ClickUp, Workflow & Project Management: - Manage, build, organize, and optimize ClickUp systems across the business. - Create and improve workflows, dashboards, automations, reporting systems, task structures, and operational visibility across departments. - Ensure all team members properly utilize and engage with ClickUp. - Manage project timelines, task accountability, workflow execution, and operational follow-through across departments. - Continuous improvement for efficiencies, transparency, and performance. - SOPs & Knowledge Management: - Lead, coordinate, and maintain the creation of SOPs across all departments, ensuring responsibilities, workflows, systems, and processes are clearly documented and continuously updated. - Ensure operational knowledge is retained within the business and not dependent on individual team members. - Establish scalable documentation standards that support onboarding, accountability, consistency, and long-term business growth. - Continuously improve SOP quality, adoption, and compliance across the organization. - AI Systems, Automation & Operational Innovation: - Act as the business champion for AI adoption, automation, and operational innovation across all departments. - Continuously identify opportunities where AI, automation, and technology can improve efficiency, reduce manual workload, increase visibility, and improve operational execution. - Research, evaluate, implement, and manage AI tools, workflows, automations, and operational technologies that support business growth and scalability. - Work with department leaders to identify repetitive, manual, or inefficient processes that can be streamlined through AI and automation. - Drive a culture of innovation and continuous improvement by ensuring the business remains at the forefront of emerging operational technologies. - Measure and report on the impact of AI initiatives, automation projects, and operational improvements across the business. - Contractor & Team Coordination: - Assist with onboarding and structuring new team members as the business grows. - Manage the performance of contractors, consultants, freelancers, and operational partners. - Assess organizational structure against daily operations. Define responsibilities, accountability ensuring the team is fit for purpose and the desired growth. - Help ensure operational consistency and communication flow across the growing business structure. - Reporting, KPI Monitoring, Business Performance & Operational Oversight: - Build and improve reporting systems, dashboards, operational visibility, and accountability structures across departments. - Create early warning indicators for performance variation across sales, expenses, inventory health, launches, operational and team performance. - Project manage with transparency, launches, operational priorities, deadlines, budgets, and departmental execution. - Identify operational bottlenecks, inefficiencies, communication gaps, workload concerns, and scalability risks proactively. - Provide the Founder with the visibility, reporting, insights, and operational intelligence required to make effective business decisions. - Drive a culture of accountability through measurable KPIs, operational transparency, structured reporting, and clear ownership across departments. Qualifications - Previous experience as an Operations Manager, Project Manager, Chief of Staff, Integrator, or similar operational leadership role within a fast-growing business. - Demonstrated experience implementing and managing operational frameworks such as EOS (Entrepreneurial Operating System). - Strong project management capability with experience translating strategic priorities into executable operational plans. - Advanced ClickUp experience is essential. - Proven experience building and improving scalable systems, operational workflows, SOPs, and documentation frameworks. - Strong experience leading cross-functional teams and acting as the operational link between leadership, departments, contractors, and external stakeholders. - Demonstrated ability to drive accountability, improve team performance, and create a high-performance culture. - Strong analytical and problem-solving skills. - Strong understanding of AI, automation, and operational technologies. - Experience evaluating and redesigning business processes through automation, technology, AI, and operational innovation. - Experience assisting with hiring, onboarding, organizational design, contractor management, and team structure development. - E-commerce experience is strongly preferred, particularly within Amazon-focused businesses. - Bachelor's Degree required. Additional qualifications in Business, Operations, Project Management, Engineering, Technology, or related disciplines are advantageous. Benefits - A role without a fixed ceiling, allowing for growth alongside the business. - Direct access to leadership, working closely with the Founder. - Professional growth and development opportunities. - Performance-based rewards, including structured KPI and performance-based incentives. - International exposure and growth opportunities through participation in supplier visits, operational planning, and strategic projects. - Full-time role (40 hours per week) with remote-first flexibility. - A minimum overlap of 4+ hours with Sydney business hours (AEST/AEDT) is required.