Role Description The Training Assistant (Learning Administration) plays a critical operational role in ensuring the effective planning, execution, and administration of training activities across the organization, dealer network, and corporate university. This role sits at the center of the learning ecosystem, supporting the Learning Management System (LMS), coordinating logistics, and enabling seamless communication between internal stakeholders, concessionaires, and external partners. It is a highly operational, service-oriented position that ensures training programs and brand events are delivered efficiently, on time, and to a high-quality standard. Key Accountabilities - Provide administrative and operational management of the Learning Management System (LMS), including user support, course control, and internal requirements. - Plan and maintain training schedules, ensuring alignment with business priorities and availability of resources. - Support internal and additional learning requirements, ensuring accurate tracking and execution of training activities. - Act as a key point of contact for users, trainers, and focal points within the dealer network. - Ensure clear, timely, and accurate communication regarding training activities, schedules, and updates. - Deliver detailed monthly and quarterly communications outlining training plans, execution status, and next steps. - Coordinate employee logistics for training activities, including flights, ground transportation, accommodation, and training materials. - Manage coffee breaks and catering services to support in-person training sessions and events. - Support the planning, execution, and follow-up of brand events linked to training and development initiatives. - Prepare and distribute execution reports, performance indicators, and management closing information. - Monitor training execution status and maintain continuous communication on activities with concessionaires. - Support analysis of training effectiveness through data consolidation and reporting. - Support training content development through briefing analysis and coordination with relevant stakeholders. - Contribute to continuous improvement of learning administration processes, tools, and operational standards. Qualifications - Minimum of 2 years of experience in administrative support for training, learning operations, or logistics. - High School Degree required. Requirements - Strong knowledge of Office tools (Excel, PowerPoint, Word). - Intermediate to advanced Excel skills. - Experience working with learning platforms (LMS) is highly desirable. - Ability to communicate fluently in English and/or Portuguese is considered a strong differential. - Strong interpersonal relationship management with internal customers and dealer network focal points. - Ability to work under pressure and manage multiple priorities simultaneously. - Openness to change with speed of reaction in dynamic environments. - Clear, assertive communication skills with the ability to analyze and present information effectively. - Strong analytical reasoning and attention to detail. - High level of commitment and sense of ownership. - Innovative mindset with a continuous improvement orientation. Company Description GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

Role Description The Company Support Manager plays a critical role in driving operational excellence across a multi-unit region of company-owned tax offices. This role combines strategic leadership, cross-functional collaboration, and hands-on execution to support field operations, optimize real estate and field technology infrastructure, and deliver a consistent, high-quality client and associate experience. The ideal candidate thrives in a fast-paced environment, builds strong partnerships, and leads initiatives that align with broader business goals. Day to day you'll: - Provide strategic leadership and coaching to District Operations Coordinators (DOCs), including bi-weekly team calls, individual development plans (IDPs), and performance expectations. - Plan and execute labor and budget strategies in alignment with regional goals. - Design, implement, and continuously improve onboarding and training programs for new DOCs. - Conduct regular field visits with DOCs, DGMs, RDs, and MVPs to assess operations and support local execution. - Maintain strong communication with Regional Directors through weekly 1:1s and regional calls to align on business needs and provide operational support. - Serve as a key escalation point for field and support teams, resolving issues related to operations, facilities, and field technology. - Oversee hiring and facilities processes, including contingent workforce (CW) approvals for HVAC, signage, lease concerns, and other infrastructure needs. - Lead real estate optimization efforts, including square footage reductions, office consolidations, lease renewals, and acquisition/buy-back strategies. - Coordinate office upgrade, refresh, relocation, and renovation projects in partnership with DGMs, DOCs, and LFSTs. - Manage and execute company-wide initiatives such as Military outreach, Office Realignment, and Office Readiness. - Collaborate cross-functionally with internal partners (e.g., PRC, Sourcing, Workforce Planning) to support process and program planning. Qualifications - Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. - Ability to work independently or on a team. - Demonstrated organizational, prioritization, and detail-oriented abilities to meet established work output timelines. - Experience using Microsoft Office tools. - 8 years minimum related work experience. - Multi-task management skills, ability to lead change and influence others. Requirements - IT infrastructure, creation/provision of technical training, knowledge of architecture and operation of HRB Tax Operations application suite. - Knowledge of H&R Block US Retail organization, systems, and processes. - Project Management and financial skills. - Real estate/facilities management experience. Benefits - Competitive compensation and benefits to support your health and well-being. - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Participation in the H&R Block Retirement Savings Plan (401(k) Plan). - Access to the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program. - Automatic enrollment in Business Travel Accident Insurance. - Associate Tax Prep benefit. Company Description Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.

Role Description The LTD Claim Manager is responsible for accomplishing training requirements, learning, and applying the LTD concepts gained in classroom and on-the-job training to successfully manage an assigned LTD caseload. The Claim Manager is responsible for the development of strategic case plans informed by customer & key stakeholder interactions, leveraging Technical Coaches and Team Leaders where appropriate. As a key customer-facing role, the Claim Manager will communicate with customers, employers, and treating providers. The LTD Claim Manager will manage an assigned caseload of Long-Term Disability cases, including management of claims with longer duration and evolving medical conditions. LTD Claim Managers will partner with Team Leaders and Technical Coaches for guidance on having meaningful and transparent conversations with their customers and clinical partners to gather the information most relevant to each claim. It also requires potentially complex monthly benefit calculations, which will be reviewed for accuracy. The Claim Manager will also evaluate customer eligibility and interact with internal and external customers including, but not limited to, customers, employers, physicians, internal business matrix partners, and attorneys, etc., to gather the information to make the decision on the claim. What You'll Do - Proactively manage your block of claims by regularly talking with and knowing your customers, their level of functioning, and having a command of case facts for each claim in your block. - Develop and document Strategic Case Plans that focus on the future direction of the claim using a holistic viewpoint. - Determine customer eligibility by reviewing contractual language and medical documentation, interpret information, and make decisions based on facts presented. - Leverage claim dashboard to manage claim inventory to determine which claims to focus efforts on for maximum impact. - Have probing conversations with customers and employers regarding return-to-work opportunities and communicate with an action-oriented approach. - Work directly with clients and Vocational Rehabilitation Counselors to facilitate return to work either on a full-time or modified duty basis. - Ask focused questions of internal resources (e.g., nurse, behavioral, doctor, vocational) and external resources (customer, employer, treating provider) to question discrepancies, close gaps, and clarify inconsistencies. - Have detailed phone conversations with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information. - Execute on all client performance guarantees. - Respond to all communications within customer service protocols in a clear, concise, and timely manner. - Make fair, accurate, timely, and quality claim decisions. - Adhere to standard timeframes for processing mail, tasks, and outliers. - Support and promote all integration initiatives (including Family Medical Leave, Life Assistance Programs, Integrated Personal Health Team, Your Health First, Healthcare Connect, etc.). - Clearly articulate claim decisions both verbally and in written communications. - Understand Corporate Compliance, Policies and Procedures, and best practices. - Stay abreast of ongoing trainings associated with role and business unit objectives. Qualifications - High School Diploma or GED required, with 3 years minimum of professional experience or bachelor’s degree strongly preferred. - Experience in hospital administration, medical office management, financial services and/or business operations is a plus. - Comfortable talking with customers and having thorough phone conversations. - Excellent organizational and time management skills. - Strong critical thinker. - Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously. - Ability to focus and achieve production goals through high-quality work. - Proficiency with MS Office applications is required (Word, Outlook, Excel). - Strong written and verbal skills demonstrated in previous work experience. - Proven skills in positive and effective interaction with challenging customers. - Experience in effectively meeting/exceeding individual professional expectations and team goals. - Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset. - Comfortable giving and receiving feedback. - Flexible to change and highly cooperative. - Demonstrated analytical and math skills. Requirements - Critical Thinking - Trust and Transparency - Bias for Action - Leads with Agility - Customer Orientation Benefits - Full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs. - Annual discretionary bonus eligibility. - Participation in an incentive program.

Role Description We’re looking for a skilled Case Manager specializing in Personal Injury and Immigration Law cases to join our team! If you're highly organized, personable, and passionate about delivering exceptional case management, we’d love to hear from you. - Client Onboarding & Communication: Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information. - Case Management: Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved. - Calendar Management: Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated. - Third-Party Coordination: Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send out MedPay demands as needed. Qualifications - Has at least 1 year of experience in a law firm, with a focus on Personal Injury (PI) and Immigration cases. - Has a strong understanding of U.S. Personal Injury and Immigration legal procedures, and case management. - Has a background in customer service and sales (highly desirable). - Is proficient in verbal and written communication skills in English (C1 or higher). - Has excellent prioritization and time-management skills. - Can work independently and handle confidential information with discretion. - Holds a Bachelor’s degree in law (preferred). - Permanently resides in Latin America. - Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. Benefits - Long-Term Opportunities: Build a lasting professional relationship with us. - Fully Remote: Work from the comfort of your home—no onsite travel required. - Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. - Wellness Support: Access in-house psychological and wellness coaching services. - Holistic Growth: Free access to coaching programs that support your personal and professional development. - Exclusive Learning Access: Unlock free access to over 200 courses.