Role Description We are seeking a motivated and detail-oriented Service Coordinator for our Managed Service Provider (MSP) team to ensure seamless service delivery and exceptional client satisfaction. - Act as a liaison between clients, technicians, and management. - Coordinate service tickets and determine type of service to be performed. - Schedule tickets according to urgency. - Maintain strong client relationships and efficient operations. If you thrive in a fast-paced environment and are dedicated to supporting a dynamic team, SWK Technologies offers an excellent opportunity for your career growth. Qualifications - Experience in a service coordination, customer service, or related role, preferably within an MSP or IT services environment. - Strong organizational and multitasking abilities. - Excellent communication skills, both verbal and written. - Familiarity with ticketing systems and CRM software. - Ability to prioritize tasks and manage time effectively. - Customer-focused approach with a commitment to service excellence. Company Description SWK Technologies is a leader in delivering comprehensive managed IT services and innovative technology solutions to businesses across various industries.

• Generates high-volume recurring streams of new move-in revenue for assigned Brookdale communities • Supervises and coaches the daily sales activities of at least two full-time associates onsite • Drives rapid occupancy growth and prioritizes rate integrity • Attends daily stand-up meetings and communicates current product information • Partners with Director(s) of District Sales to develop and execute business plans • Maintains a working knowledge of all relevant sales-specific software programs and Customer Relationship Management systems • Motivates community associates to meet or exceed weekly and monthly sales performance expectations • Maintains current working knowledge of relevant competition in markets where assigned • Provides accurate and timely move-in forecasts

Role Description This is a rare opportunity to build something new inside a market-leading software company. As the Advisory Services Practice Lead, you will define the methodology, build the business case for investment, and design the organizational model that makes it scalable — including where we grow organically and where we acquire. You will report to the SVP of Global Services and operate at the intersection of strategy, business development, and services delivery. This role suits someone who has built or led a professional services practice before — and who is energized by the ambiguity of a greenfield mandate rather than unsettled by it. What makes this different: You are not stepping into an existing playbook. You are writing it. The scope covers methodology design, go-to-market strategy, resourcing and capability planning, partnership models, and inorganic growth — all within a company that has the customer base, the platform, and the leadership appetite to make it work. What You'll Do - Methodology & Intellectual Property - Design and own the delivery methodology end-to-end: value discovery frameworks, automation blueprinting, outcome measurement, and delivery governance - Define the model for identifying, designing, and deploying AI agents as a digital workforce inside customer environments — built on the M-Files platform - Develop the toolkits, templates, and repeatable assets that enable the methodology to scale across a distributed delivery team - Establish quality standards and a continuous improvement loop based on field experience - Business & Investment Planning - Build the multi-year business case for the practice: addressable market sizing, revenue model, margin targets, and investment requirements - Develop the resourcing strategy — defining the capability profile, headcount plan, and talent sourcing approach (internal reskilling vs. external recruitment) - Evaluate build vs. buy vs. partner options; identify and assess potential acquisition targets that would accelerate capability or market access - Present recommendations to senior leadership and, where relevant, to the board - Go-to-Market & Partnerships - Define the go-to-market motion: how the practice is packaged, priced, and positioned alongside the M-Files platform - Develop partnership and channel models that extend delivery capacity without proportional headcount growth - Work with Sales leadership to embed advisory services into the enterprise sales motion and develop reference customers - Practice Leadership - Recruit, onboard, and develop the initial cohort of internal practitioners - Define the career path, competency framework, and performance model for the practice - Personally lead select high-value engagements to validate the methodology and build customer proof points Qualifications - 7+ years of experience in management consulting, strategy consulting, or professional services — with a focus on business transformation, operating model design, or organizational change - Demonstrated experience building or scaling a services practice, business unit, or consulting capability — including P&L ownership or significant budget responsibility - Strong strategic planning skills: you can move from market analysis to business case to execution roadmap, and you know how to size a market and defend your assumptions - Experience evaluating inorganic growth options — partnerships, acquisitions, or capability buys — including diligence and integration considerations - Executive-level communication and stakeholder management; you are comfortable presenting investment proposals to a leadership team or board - A track record of translating strategy into operating reality: you've written playbooks that delivery teams have used Nice to have - Experience in or around the enterprise software, SaaS, or intelligent automation space — you understand the professional services economics of a software-led business - Exposure to AI agent frameworks, agentic workflow design, or digital workforce delivery models — either as a practitioner or as someone who has evaluated and bought these capabilities - Familiarity with document management, process automation, or information governance domains - Prior experience working within or alongside a high-growth technology company - Exposure to reseller or partner-led delivery models Participation in our Recruitment Process - Initial Screening w/People & Culture Team Member - Hiring Manager (Senior Vice President, Global Services) - Additional Internal Stakeholder (VP, NORAM Services & Global Cloud Migration) - Possible Final w/Senior Level Sales or Strategy Executive(s) Why M-Files - A genuinely greenfield mandate. Advisory services is a new practice at M-Files. You will define what it is, how it is delivered, and how the business around it is built. - Customer base and platform to build on. M-Files serves thousands of organizations in regulated and complex industries. The demand signal is real; the platform is proven. - Leadership appetite for investment. This role exists because M-Files leadership has made a deliberate decision to move from project delivery to transformation delivery. - A real AI thesis. We are building AI agents on top of M-Files that act as digital workers inside customer organizations. - Influence over inorganic strategy. Where we cannot build fast enough, we will consider buying or partnering. - A global, remote-first team. We operate across time zones with a high-trust, high-autonomy culture. - Our guiding principles of Make It Happen, Help Others, and Love Customers shape how we work together every day. What We Offer - As a remote-enabled company, our employees enjoy the flexibility to establish their own life/work balance - 10 paid holidays annually - Unlimited PTO - Matching 401K Plan (25% of employee's contribution up to the IRS max) - Health insurance (PPO and HDHP/HSA plans offered) - Dental insurance - Vision insurance - Life insurance (1x employee salary) - Short-term disability (employer paid) - Long-term disability (employer paid) - Flexible Spending Plan (medical and dependent)

Role Description The Inbound Vacation Sales Representative role is a commission-driven sales position responsible for converting qualified inbound transferred calls into vacation package sales through consultative selling techniques. This role is ideal for motivated individuals who thrive in a high-energy, results-driven environment and are eager to maximize their earning potential through a competitive commission structure. Successful candidates will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service. Key Responsibilities - Sales and Guest Engagement: - Pre-qualify guests for vacation packages based on established criteria. - Manage a high volume of inbound transferred calls while maintaining professional and engaging conversations. - Utilize company sales methodology to effectively present vacation packages and ownership benefits. - Sales Process Execution: - Follow proven sales scripts and best practices to achieve conversion targets. - Overcome objections professionally while maintaining positive guest relationships. - Document guest interactions and sales activities in company systems. - Meet or exceed established performance metrics for sales conversion and call quality. - Team Collaboration and Professionalism: - Maintain positive, professional relationships with guests, team members, and leaders. - Follow department policies and procedures consistently. - Contribute to a positive team environment. - Adapt to changing business needs and scheduling requirements. - Professional Development: - Complete new hire training and all subsequent skill enhancement training. - Participate in ongoing coaching and development sessions. - Apply feedback to enhance sales techniques and guest interactions. Qualifications - Sales experience preferred, particularly in vacation ownership, call center, or marketing environments. - Experience in commission-based roles preferred. - Demonstrated track record of meeting or exceeding sales targets preferred. - Strong verbal communication skills with excellent voice tonality and inflection. - Proficiency with technology including: - Email and messaging platforms - Web-based application software - Multi-monitor computer operations - Demonstrated ability to: - Follow structured sales processes - Handle objections professionally - Multi-task in a fast-paced environment - Work independently while contributing to team goals - Self-motivated with a professionally competitive mindset Benefits - Comprehensive Training: Structured ramp-up period with ongoing coaching and mentorship. - High Earning Potential: Performance-driven commission structure rewards top sellers. - Fully Remote Opportunity: As long as you reside within 50 miles of Holiday Inn Club Vacations at Desert Club Resort. - Career Growth: Advancement opportunities within a dynamic sales environment. - Exclusive Travel Perks: Earn vacation stays at any of our resorts with ClubGO points. - Discounts & Perks: Special IHG hotel discounts plus additional employee benefits. - Financial & Career Benefits: - Bi-weekly pay & 401K options. - Comprehensive health, dental, and vision plans. - Tuition reimbursement & continuing education courses. - Employee Assistance Program (EAP). - Paid Time Off (PTO). - Outstanding company culture!