SWK Technologies

Role Description We are a growing managed services provider looking for an experienced Escalation & Project Engineer to join our engineering team. This is a senior-level, client-facing technical role that sits at the intersection of complex problem-solving and project delivery. You will serve as a primary escalation point for our support teams and own the technical execution of infrastructure and cloud projects. This is not an entry-level position. We are looking for someone who has worked in the trenches of an MSP environment, understands the pace and expectations that come with it. This is a remote-first position. We have a preference for candidates located in the North New Jersey area for occasional on-site client visits and team collaboration, but will consider strong candidates elsewhere. What You'll Do: - Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access - Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts - Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration - Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates - Collaborate with the engineering team on process improvements, documentation, and knowledge transfer - Contribute to post-incident reviews and root cause analysis - Support internal initiatives including tooling improvements and platform administration Qualifications - 5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environment - Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.) - Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN) - Experience with firewall administration (SonicWall preferred) - Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender) - Ability to manage multiple concurrent client engagements without losing the details - Strong written and verbal communication skills - Self-directed and comfortable working remotely without close supervision Requirements - Microsoft certifications (AZ-104, AZ-305, or similar) - Experience with PSA and RMM tools (HaloPSA, NinjaRMM, Auvik, etc.) - Familiarity with virtualization platforms (Hyper-V, VMware) - PowerShell scripting for automation and administration - Background in change management processes or ITIL fundamentals Benefits - Full time role in a remote first workplace - Dental, Life, Medical, Retirement, Vision - The salary range for this role is $90,000-$110,000 annually

Role Description SWK Technologies is looking for a dedicated Tier I MSP Engineer to join our team, providing assistance to our clients and ensuring their systems operate smoothly and efficiently. In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions. Your primary responsibilities will include: - Troubleshooting hardware and software issues - Performing installations and upgrades - Assisting clients with any technical queries - Ensuring customer satisfaction - Fostering long-lasting relationships with our clients This role is a range of $50,000-60,000 annually. Qualifications - Previous experience in IT - Previous Call center experience required - Managed Service provider experience preferred - Ability to build rapport with clients - Strong troubleshooting and critical thinking skills - Positive and professional demeanor Benefits - Medical, Dental and Vision insurance - 401k Retirement Plan - Paid Time Off Company Description SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support.

Role Description We are seeking a motivated and detail-oriented Service Coordinator for our Managed Service Provider (MSP) team to ensure seamless service delivery and exceptional client satisfaction. - Act as a liaison between clients, technicians, and management. - Coordinate service tickets and determine type of service to be performed. - Schedule tickets according to urgency. - Maintain strong client relationships and efficient operations. If you thrive in a fast-paced environment and are dedicated to supporting a dynamic team, SWK Technologies offers an excellent opportunity for your career growth. Qualifications - Experience in a service coordination, customer service, or related role, preferably within an MSP or IT services environment. - Strong organizational and multitasking abilities. - Excellent communication skills, both verbal and written. - Familiarity with ticketing systems and CRM software. - Ability to prioritize tasks and manage time effectively. - Customer-focused approach with a commitment to service excellence. Company Description SWK Technologies is a leader in delivering comprehensive managed IT services and innovative technology solutions to businesses across various industries.

Role Description SWK Technologies is seeking a skilled HCM (Human Capital Management) Consultant to join our team and drive the successful implementation and adoption of HCM solutions for our diverse client base. - Work closely with clients to understand their HR and workforce management needs. - Analyze existing processes and deliver tailored HCM solutions that enhance employee engagement. - Streamline HR operations and support organizational growth. - Serve as a trusted advisor, collaborating with both business and technical teams. - Ensure seamless deployments and continuous improvement. Qualifications - Proven experience as an HCM Consultant or in a related HR technology role. - Experience with popular HCM platforms and software such as Sage Payroll, Sage HRMS, ADP, WorkforceGo, and Criterion. - Strong understanding of human resources processes, including talent acquisition, payroll, benefits administration, performance management, and workforce planning. - Ability to analyze business requirements and translate them into effective HCM solutions. Requirements - Full time role in a remote first workplace. Benefits - Dental - Life - Medical - Retirement - Vision