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SCAN

SCAN is a mission-driven organization that is tackling some of the biggest issues in health care for older adults.

Senior Retention Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1977H1B SponsorCompany SiteLinkedIn

Location

California

Posted

6 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Retention Program Manager

SCAN

• Executes programs that meet the needs of the organization or its employees or customers. • Participates in all aspects of corporate programs, including planning, budgeting, staffing, and performance. • Promotes the program throughout the organization and tracks utilization. • Supervises the work of program or project staff to ensure that work in completed on time or in accordance with established standards or specifications. • Evaluates program effectiveness by collecting and analyzing data in support of key performance metrics. • Ensures that activities are in compliance with organizational policies and any relevant external regulations. • Provides reports and updates to senior management or other stakeholders. • Leads the weekly cross-functional retention workgroup by establishing agendas, facilitating discussion, aligning stakeholders, and driving accountability for retention-focused initiatives and follow-up actions. • Supports and runs other retention related workgroups and meetings as assigned. • Reviews, analyzes, and prepares retention performance insights to identify trends, risks, and opportunities, and translates findings into actionable recommendations for leadership and cross-functional partners. • Helps establish annual retention goals and track progress toward those goals, surfacing deviations early with insights into why goal misses occurred. • Partners with market and network teams to identify retention opportunities, evaluate drivers of disenrollment risk, and support coordinated action plans that improve member experience and retention outcomes. • Designs and manages retention campaigns, events, and activities from concept through execution, including campaign strategy, target population planning, timelines, stakeholder coordination, and readiness activities. • Prepares executive-ready summaries, presentations, and recommendations that communicate retention strategy, campaign results, operational progress, and emerging opportunities to leadership audiences.

Job Requirements

  • Bachelor's Degree or equivalent experience
  • 5-7 years of related experience; prior experience in retention, strategy, sales/growth, or payor operations preferred.
  • Business Insight – Applies understanding of retention strategy, payer operations, and business drivers to inform decisions and recommendations.
  • Drives Results – Establishes goals, monitors performance, and proactively addresses risks to achieve retention outcomes.
  • Data & Analytical Acumen – Uses data to identify trends, evaluate performance, surface risks, and generate actionable insights.
  • Program and Project Management – Effectively manages multiple initiatives, timelines, dependencies, deliverables, and stakeholder coordination.
  • Member Focus – Keeps the member experience at the center of retention strategies, decisions, and improvement efforts.
  • Cross-Functional Collaboration – Builds strong partnerships across teams, aligns stakeholders, and drives coordinated action to support retention outcomes.
  • Excellent written and verbal communication skills, including the ability to develop executive-ready summaries, presentations, and stakeholder communications.
  • Ability to design, implement, and monitor campaigns, workflows, and outreach strategies from concept through execution.
  • Strong attention to detail and organizational skills, with the ability to manage documentation, reporting, and follow-up actions accurately and on time.
  • Proficiency in Microsoft Office applications, especially Excel and PowerPoint, to support analysis, reporting, and presentations.
  • Curiosity about AI-enabled tools and emerging technologies that can enhance analysis, streamline workflows, and support improved member outcomes.

Benefits

  • A competitive compensation and benefits program;
  • An annual employee bonus program;
  • Generous paid-time-off (PTO);
  • Eleven paid holidays per year;
  • Excellent Retirement Savings program;
  • A work-life balance;
  • An opportunity to become part of a team that makes a difference to our members and our community every day!

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