Socure logo
Socure

The leading provider of digital identity verification and fraud solutions. Salesinfo@socure.com

Senior Solution Consultant – Post-Sales, Platform

SalesSalesFull TimeRemoteSeniorTeam 501-1,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

120 days ago

Salary

$120K - $150K / year

Seniority

Senior

Bachelor Degree2 yrs expEnglish

Job Description

Senior Solution Consultant – Post-Sales, Platform

Socure

• Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs. • Support technical integrations by working with client teams and providing input on best practices. • Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams. • Work alongside internal teams to make sure client questions are addressed quickly and thoroughly. • Participate in ongoing optimization efforts to improve the client experience. • Gather and document technical and functional requirements from clients. • Help translate client workflows into effective product configurations. • Assist in resolving integration or product issues, escalating as needed. • Deliver introductory training sessions and walkthroughs to help clients get started confidently. • Contribute to the creation of documentation and internal resources to support common onboarding patterns. • Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements. • Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.

Job Requirements

  • 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
  • Working knowledge of APIs, data integration, and web-based platforms.
  • Comfortable explaining technical concepts to clients in a clear and approachable way.
  • Ability to manage multiple client needs and timelines in a structured and organized manner.
  • A collaborative attitude with a willingness to learn and adapt.
  • Bachelor’s degree or equivalent experience in a technical or related field.

Benefits

  • Offers Equity
  • Offers Commission

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