• Lead transformative modernization and sustainment efforts for mission-critical enterprise systems • Manage teams composed of data processing and other information management professionals • Perform day-to-day management of overall contract support operations • Organize, direct, and coordinate the planning and production of all contract support activities

Role Description The Market Entry & Partner Enablement Team consists of Waymo Ops Program Managers focused on enabling the launch and scaling of new market operations end-to-end throughout partners’ (both commercial and validation operators) journeys and across all geographies both internationally and domestically. The team does so through facilitating the integration of new operational partnerships into the Waymo ecosystem. This role will report to the Manager of New Business Operations - Commercial Growth & Planning. - Build and maintain internal and external playbooks and documentation to enable independent operations by Waymo partners that meet our standards across all markets domestically and internationally. - Identify opportunities for process improvement in how Waymo Operations engages with partners and work closely with internal cross-functional stakeholders across Finance, Legal, Business Development, Product, Supply Chain and other teams to drive these improvements. - Support Partner Managers and Business Development leads in program review cadences internally and externally to assess partnership health and identify critical development areas within Waymo to support partners’ success. Qualifications - Operational Strategy & Program Management Expertise: 7-10+ years of experience in Program Management, specifically in roles focused on Process Excellence, Sales/Ops Enablement, and/or Strategy & Operations. - Must have a proven track record of turning ambiguous problems and workflows into clear, actionable decisions, playbooks and processes. - Adaptability in High-Growth Environments: Experience working in a fast-paced environment (like Tech or Global Logistics) where products, processes, and standards change frequently. - Cross-Functional & Leadership Engagement Skills: Demonstrated ability to influence and align diverse stakeholders including senior company leaders (e.g., Product, Legal, Partnerships, and Ops). - Systems Thinking for Partnerships and/or Global Business Units: Experience managing or supporting third-party/external partner ecosystems or multi-region business units. Requirements - Data-Driven Process Improvement: Proficiency in using Lean, Six Sigma, or similar process improvement methodologies to measure the efficacy of a process. - Performance Management Expertise: Proven track record of defining Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for external partners or internal operations. - Planning and modeling experience: Confidence with basic spreadsheet modeling, preferably with physical asset, real estate, and/or headcount planning. - Travel Requirements: 10% of the year is spent traveling for in-person time with your team and to observe partner operations. Benefits - Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Salary Range: $159,000 — $196,000 USD

• Drive operations transformation: Reimagining workflows across the Brokerage functions. • Bridge Business and Tech: Act as the primary liaison between Brokerage stakeholders and technical teams. • Be a true maker-owner: Lead the strategy to transform the back office through automation. • Drive Program & Project Management: Own the end-to-end lifecycle of transformation initiatives. • Prioritize and Track Impact: Evaluate potential initiatives based on business impact. • Architect Solutions & Translate Work: Analyze existing back-office process gaps and collaborate with technical teams. • Influence and Align Stakeholders: Partner with senior leaders across Brokerage, and engineering to build consensus on priorities. • Build the Playbook: Develop and maintain program documentation, operational frameworks, and change-management playbooks.

• Own and lead panel incentive management operations across M3MR Group divisions • Act as the first escalation point for complex payment issues • Design, develop, and implement new incentive processes and optimise existing workflows • Ensure end-to-end accuracy and timeliness of payments • Maintain structured, secure data storage and correct permissions • Own allocated incentives compliance SOP • Partner with Finance on report accuracy and error resolution • Enforce pre-allocation safeguards and publish a monthly KPI pack • Own commercial management of incentive/payment vendors • Manage UAT, data reconciliation, and go-live readiness • Collaborate with other departments to drive improvements on incentive design and compliance