Role Description Sr. Collections Representative - Monday to Friday, 8:00AM-5:00PM Central Pay: $21.42+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Head of Collections and Loss Mitigation Location: United States - Remote Operations About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Collections team is responsible for helping borrowers navigate repayment while optimizing recovery outcomes and maintaining a high bar for compliance and customer experience. The team operates across multi-channel workflows and partners closely with Product, Engineering, Analytics, and Compliance to continuously improve operational performance, scalability and borrower support programs. As the Head of Internal Collections & Loss Mitigation, you will lead and evolve Upstart’s internal collections and loss mitigation operations. You will drive measurable improvements in performance, operational efficiency, and borrower experience by scaling high-performing systems, strengthening operational rigor, and building a high-performing team of managers. This role combines strategic operational leadership with hands-on execution in a complex and evolving environment. How you’ll make an impact - Lead and develop a team of managers responsible for collections and loss mitigation operations supporting approximately 40 agents across collections and loss mitigation operations - Drive measurable improvements in collections performance, including recovery rates, productivity, SLA adherence, QA performance, and borrower outcomes through data-informed operational management - Standardize performance management frameworks, coaching practices, and accountability mechanisms to improve consistency and scale top-performer behaviors across teams - Build operational visibility through data-driven reporting, performance metrics, and dashboards that identify trends, root causes, and opportunities for improvement - Strengthen operational controls and QA frameworks to reduce manual error rates, improve compliance performance, and support scalable growth across collections and loss mitigation operations - Partner cross-functionally with Product, Engineering, Compliance, and Analytics teams to improve tooling, automation, workflows, and borrower programs Minimum Qualifications - Bachelor’s degree or equivalent practical experience - 10+ years of experience in collections, servicing, or loss mitigation operations - 5+ years of direct people management experience, including experience managing managers in a scaled operations environment - Experience leading operations teams of 20+ agents across multi-channel workflows - Demonstrated track record of improving collections performance using data-driven methods Preferred Qualifications - Experience leading both collections and loss mitigation functions - Experience using automation or generative AI tools to improve operational workflows, efficiency, reporting, or borrower experience - Knowledge of regulatory and compliance requirements in servicing, collections, or banking environments - Experience building or scaling QA frameworks, operational systems, or workflow automation initiatives - Ability to analyze operational data, identify root causes, and drive improvements - Experience partnering cross-functionally with Product, Engineering, Analytics, or Compliance teams to improve operational tooling and workflows Position location: This role is available in the following locations: Remote USA. Time zone requirements: The team operates on the East/West coast time zones. Travel requirements: As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S or Canada (outside of Quebec) but are expected to spend high quality time in-person collaborating via regular onsites and in-person meetings. The onsite cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $128,100—$177,300 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly - Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) - Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. - Health Savings Account contributions from Upstart for eligible plans (US only) - Income protection benefits, including life insurance and disability coverage for added financial security - Paid time off, sick leave, and company holidays, in line with local requirements - Paid family and parental leave to support caregiving and major life moments (duration varies by country) - Family-centered benefits to support fertility, parenthood, and caregiving needs - Employee Assistance Program (EAP) offering mental health support and life-centered resources - Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from - Connection and community through team events, all-company updates, and employee resource groups (ERGs) - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

• Diseñar, implementar y automatizar los flujos de datos y la infraestructura de reportería (MIS) de la operación de cobranzas en Tenpo. • Desarrollar y mantener flujos de datos automatizados y operacionales para la asignación y segmentación de carteras de cobranza utilizando procedimientos almacenados eficientes. • Construir y disponibilizar soluciones de visualización y control de gestión en tiempo real mediante Looker Studio (e integración con Google AI), eliminando la reportería manual y robusteciendo el gobierno de datos. • Interactuar de manera nativa con arquitecturas de tipo Lakehouse y herramientas operacionales corporativas de Tenpo (ej. Antigravity) para asegurar el correcto procesamiento de la data transaccional e histórica de clientes en mora. • Colaborar en el diseño técnico y despliegue de un Agente de Inteligencia Artificial enfocado en la automatización y eficiencia de los flujos analíticos previos y posteriores al castigo de cuentas de difícil recuperación. • Documentar y co-administrar junto con el liderazgo técnico los motores de cobranza y procesos paramétricos integrados en la suite de Google y servidores SFTP, garantizando la resiliencia del área ante cualquier contingencia. • Asegurar que los procesos de cobranza y la relación con proveedores externos cumplan con la normativa CMF vigente en materia de cobranza y protección al consumidor financiero.

Role Description Sous la responsabilité du chef du service Histoire, le/la chargé.e des collections d’histoire du monde anglo-saxon a pour mission : - Acquérir des documents dans ses domaines de compétence de toute forme et sur tout support (monographies, périodiques, imprimés, ressources électroniques…) dans les principales langues européennes, à destination des magasins et des deux niveaux de libre-accès (recherche et tout public). - Proposer des orientations documentaires et budgétaires et effectuer les recherches bibliographiques nécessaires à la sélection des ouvrages à acquérir - ou proposés en don et en échange - conformément à la politique définie par l’établissement. - Contribuer à la politique scientifique et culturelle de la BnF dans sa discipline : auprès des chercheurs (conception de journées d’étude et de conférences), du grand public (sélections d’ouvrages pour les valorisations en salle de lecture et les corpus en ligne sur Gallica, expositions…), mais aussi via des publications (scientifiques ou sur les supports en ligne de l’établissement : carnets de recherche, blog Gallica, site internet et réseaux sociaux). - Participer, en tant que spécialiste de sa discipline, à la réflexion sur l’évolution de la politique documentaire et de numérisation, à la formation continue du personnel et à l’information du public. - Participer au service public : accueil et renseignement bibliographique principalement, sur place et à distance (SINDBAD). - Participer à la collecte des sites pertinents dans sa discipline dans le cadre du dépôt légal du Web. - Expertise en bibliographie. - Participation à des manifestations extérieures en partenariat, notamment avec "les Rendez-vous de l'histoire" de Blois. - Tutorat de chercheurs associés travaillant dans le domaine d’acquisition. - Participation au récolement. - Activités de coordination au niveau du département, en fonction des dossiers et des besoins (SINDBAD, numérique…). Qualifications - Niveau d’expertise universitaire en Histoire du monde anglo-saxon (principalement îles britanniques et Amérique du Nord, par extension Commonwealth et anciennes colonies). - Pratique indispensable de l’anglais - l’allemand, l’espagnol et l’italien fortement recommandés. - Connaissance approfondie des collections et de la production éditoriale des aires géographiques couvertes. Location Localisation : Quai François Mauriac, 75013 Paris, France