Head of Collections and Loss Mitigation Location: United States - Remote Operations About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Collections team is responsible for helping borrowers navigate repayment while optimizing recovery outcomes and maintaining a high bar for compliance and customer experience. The team operates across multi-channel workflows and partners closely with Product, Engineering, Analytics, and Compliance to continuously improve operational performance, scalability and borrower support programs. As the Head of Internal Collections & Loss Mitigation, you will lead and evolve Upstart’s internal collections and loss mitigation operations. You will drive measurable improvements in performance, operational efficiency, and borrower experience by scaling high-performing systems, strengthening operational rigor, and building a high-performing team of managers. This role combines strategic operational leadership with hands-on execution in a complex and evolving environment. How you’ll make an impact - Lead and develop a team of managers responsible for collections and loss mitigation operations supporting approximately 40 agents across collections and loss mitigation operations - Drive measurable improvements in collections performance, including recovery rates, productivity, SLA adherence, QA performance, and borrower outcomes through data-informed operational management - Standardize performance management frameworks, coaching practices, and accountability mechanisms to improve consistency and scale top-performer behaviors across teams - Build operational visibility through data-driven reporting, performance metrics, and dashboards that identify trends, root causes, and opportunities for improvement - Strengthen operational controls and QA frameworks to reduce manual error rates, improve compliance performance, and support scalable growth across collections and loss mitigation operations - Partner cross-functionally with Product, Engineering, Compliance, and Analytics teams to improve tooling, automation, workflows, and borrower programs Minimum Qualifications - Bachelor’s degree or equivalent practical experience - 10+ years of experience in collections, servicing, or loss mitigation operations - 5+ years of direct people management experience, including experience managing managers in a scaled operations environment - Experience leading operations teams of 20+ agents across multi-channel workflows - Demonstrated track record of improving collections performance using data-driven methods Preferred Qualifications - Experience leading both collections and loss mitigation functions - Experience using automation or generative AI tools to improve operational workflows, efficiency, reporting, or borrower experience - Knowledge of regulatory and compliance requirements in servicing, collections, or banking environments - Experience building or scaling QA frameworks, operational systems, or workflow automation initiatives - Ability to analyze operational data, identify root causes, and drive improvements - Experience partnering cross-functionally with Product, Engineering, Analytics, or Compliance teams to improve operational tooling and workflows Position location: This role is available in the following locations: Remote USA. Time zone requirements: The team operates on the East/West coast time zones. Travel requirements: As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S or Canada (outside of Quebec) but are expected to spend high quality time in-person collaborating via regular onsites and in-person meetings. The onsite cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $128,100—$177,300 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly - Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) - Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. - Health Savings Account contributions from Upstart for eligible plans (US only) - Income protection benefits, including life insurance and disability coverage for added financial security - Paid time off, sick leave, and company holidays, in line with local requirements - Paid family and parental leave to support caregiving and major life moments (duration varies by country) - Family-centered benefits to support fertility, parenthood, and caregiving needs - Employee Assistance Program (EAP) offering mental health support and life-centered resources - Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from - Connection and community through team events, all-company updates, and employee resource groups (ERGs) - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

• Diseñar, implementar y automatizar los flujos de datos y la infraestructura de reportería (MIS) de la operación de cobranzas en Tenpo. • Desarrollar y mantener flujos de datos automatizados y operacionales para la asignación y segmentación de carteras de cobranza utilizando procedimientos almacenados eficientes. • Construir y disponibilizar soluciones de visualización y control de gestión en tiempo real mediante Looker Studio (e integración con Google AI), eliminando la reportería manual y robusteciendo el gobierno de datos. • Interactuar de manera nativa con arquitecturas de tipo Lakehouse y herramientas operacionales corporativas de Tenpo (ej. Antigravity) para asegurar el correcto procesamiento de la data transaccional e histórica de clientes en mora. • Colaborar en el diseño técnico y despliegue de un Agente de Inteligencia Artificial enfocado en la automatización y eficiencia de los flujos analíticos previos y posteriores al castigo de cuentas de difícil recuperación. • Documentar y co-administrar junto con el liderazgo técnico los motores de cobranza y procesos paramétricos integrados en la suite de Google y servidores SFTP, garantizando la resiliencia del área ante cualquier contingencia. • Asegurar que los procesos de cobranza y la relación con proveedores externos cumplan con la normativa CMF vigente en materia de cobranza y protección al consumidor financiero.

Role Description Sous la responsabilité du chef du service Histoire, le/la chargé.e des collections d’histoire du monde anglo-saxon a pour mission : - Acquérir des documents dans ses domaines de compétence de toute forme et sur tout support (monographies, périodiques, imprimés, ressources électroniques…) dans les principales langues européennes, à destination des magasins et des deux niveaux de libre-accès (recherche et tout public). - Proposer des orientations documentaires et budgétaires et effectuer les recherches bibliographiques nécessaires à la sélection des ouvrages à acquérir - ou proposés en don et en échange - conformément à la politique définie par l’établissement. - Contribuer à la politique scientifique et culturelle de la BnF dans sa discipline : auprès des chercheurs (conception de journées d’étude et de conférences), du grand public (sélections d’ouvrages pour les valorisations en salle de lecture et les corpus en ligne sur Gallica, expositions…), mais aussi via des publications (scientifiques ou sur les supports en ligne de l’établissement : carnets de recherche, blog Gallica, site internet et réseaux sociaux). - Participer, en tant que spécialiste de sa discipline, à la réflexion sur l’évolution de la politique documentaire et de numérisation, à la formation continue du personnel et à l’information du public. - Participer au service public : accueil et renseignement bibliographique principalement, sur place et à distance (SINDBAD). - Participer à la collecte des sites pertinents dans sa discipline dans le cadre du dépôt légal du Web. - Expertise en bibliographie. - Participation à des manifestations extérieures en partenariat, notamment avec "les Rendez-vous de l'histoire" de Blois. - Tutorat de chercheurs associés travaillant dans le domaine d’acquisition. - Participation au récolement. - Activités de coordination au niveau du département, en fonction des dossiers et des besoins (SINDBAD, numérique…). Qualifications - Niveau d’expertise universitaire en Histoire du monde anglo-saxon (principalement îles britanniques et Amérique du Nord, par extension Commonwealth et anciennes colonies). - Pratique indispensable de l’anglais - l’allemand, l’espagnol et l’italien fortement recommandés. - Connaissance approfondie des collections et de la production éditoriale des aires géographiques couvertes. Location Localisation : Quai François Mauriac, 75013 Paris, France

Title: Collections Specialist Location: Palo Alto United States Job Description: DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together. Summary The Collections Specialist, in collaboration with and in support of the firm's strategic initiatives, plays a critical role in assisting the Collections Managers in various financial and administrative functions. This position supports client onboarding, vendor documentation, payment processing, and financial reporting, ensuring efficiency and accuracy in accounting operations. Location This position can sit in our Palo Alto or San Francisco office and offers a hybrid work schedule. Responsibilities - Client Onboarding Support: Assist in gathering required financial documents, setting up new client profiles, and ensuring compliance with onboarding procedures. - Vendor Forms Management: Complete and process vendor forms as requested, ensuring accuracy and alignment with company policies. - Payment Processing: Handle credit card payments, verify transactions, and ensure timely posting to accounts. - Report Generation: Run and analyze reports related to outstanding balances, collections activity, and financial transactions, providing insights for management decisions. - Payment Research: Investigate and analyze payment discrepancies, track missing transactions, and coordinate with internal teams or clients to resolve financial issues. - Refunds: Gather, prepare and submit documentation in Chrome River in order refund overpayments received from clients. - Administrative Assistance: Provide general support to collections managers, including communication with clients or vendors - May perform other duties and projects as assigned. Desired Skills Proven ability to thrive in a fast-paced, client-focused environment, demonstrating expertise in customer service, financial analysis, and business operations. Intermediate-level skills in Microsoft Word and Excel, with the ability to learn additional tools through in-house training. Technical skill proficiency with Aderant, Chrome River, Workday, PayPal, MS Office Suite, and ARCS is a plus. Strong verbal and written communication skills required to interact effectively with staff, attorneys, and clients. Ability to analyze financial data, research payments, and resolve discrepancies with accuracy. Capacity to maintain files and manage multiple tasks efficiently. Must be able to handle client objections and find solutions that benefit both the client and the company. Strong focus on accuracy in processing financial data and reporting. Adaptability in a fast-paced environment with the ability to work efficiently in a dynamic and deadline-driven setting. Minimum Education - High School Diploma or GED. Preferred Education - Associate's Degree. Minimum Years of Experience - 5 years of experience in a professional accounting role within collections, accounts receivable, or financial administration in a law firm. Essential Job Expectations While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: - Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. - Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. - Provide timely, accurate, and quality work product. - Successfully meet deadlines, expectations, and perform work duties as required. - Foster positive work relationships. - Comply with all firm policies and practices. - Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed. - Ability to work under pressure and manage competing demands in a fast-paced environment. - Perform all other duties, tasks or projects as assigned. Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people. Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Work Environment The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm's discretion in the future. Disclaimer The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment. Application Process Applicants must apply directly online instead of sending application materials via email. Accommodation Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com. Agency applications will not be considered. No immigration sponsorship is available for this position. The firm's expected hiring range for this position is $40.90-$53.17 per hour depending on the candidate's geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered for employment will also be dependent on other factors including the candidate's experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k). #LI-MK1 #LI-Hybrid DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.