• Design and lead implementation of a forward-thinking technology strategy that aligns with the organization’s mission and long-term goals. • Champion a culture of innovation by identifying and piloting emerging technologies—including AI, machine learning, and automation—to enhance internal operations and client services. • Serve as a visible technology leader across the organization, engaging with teams to understand their needs and championing technology solutions that enhance their work. • Serve as a strategic partner to the management team, translating organizational needs and client service offerings into transformative technology initiatives. • Evaluate and optimize the organization’s technology ecosystem to improve scalability, interoperability, and operational efficiency across departments. • Assess and rationalize the existing tech stack to reduce redundancy and support long-term operational growth. • Lead efforts to ensure successful adoption of enterprise platforms through thoughtful change management, training, and documentation. • Lead digital transformation initiatives that modernize workflows, improve collaboration, and elevate client engagement and service offerings in alignment with the organization’s impact-driven mission. • Establish IT governance frameworks and policies that support agility, innovation, and responsible technology adoption. • Oversee optimization and integration of enterprise platforms and other core systems in close collaboration with the MSP. • Ensure the MSP delivers high-quality, secure, and scalable IT services, including infrastructure management, helpdesk support, and cybersecurity monitoring. • Maintain business continuity and disaster recovery plans and ensure compliance with data privacy regulations and client specific security requirements. • Develop and manage the technology budget, ensuring strategic investments in innovation, AI, and digital capabilities deliver measurable value. • Lead procurement and vendor management, including sourcing and negotiating with technology partners that offer cutting-edge, scalable, and mission-aligned solutions

• Define and maintain the single source of truth for every business metric at Muck Rack: from ARR and net retention to pipeline conversion and feature adoption • Own the analytics engineering function: a small, high-leverage team that maintains our dbt project and builds the semantic layer that powers both human and AI-driven analytics and decides how data is modeled, curated and exposed • Set the AI analytics roadmap: architect the path from today’s dashboard-driven reporting toward a natural language, self-service model where stakeholders can query metrics directly • Manage and build a team of embedded business analysts each reporting to you while sitting functionally within their business team • Deeply understand the workflows of each function your team serves. Map out what a CSM does in a given day, week, and quarter. Understand what the best-performing reps do differently. Identify where data and tooling can systematize what great looks like and build it • Treat each department as a “customer” of the analytics team: understand their use cases, anticipate their needs, and proactively build the data products and dashboards that help them perform, rather than waiting for requests • Set quality standards and methodology across all analysts to ensure consistency in metric definitions, analytical rigor, and output quality — regardless of which function they’re embedded in • Build and run the BA community of practice: weekly syncs, peer review, shared learnings, and professional development • Build and operate the prioritization framework that balances the long tail of ad hoc requests against investment in infrastructure, automation, and proactive insight-building • Be the gatekeeper: protect the team’s capacity for high-leverage work (semantic layer, AI tooling, automated reporting) while ensuring urgent business questions still get fast answers • Make the trade-offs visible stakeholders should understand what the team is working on, why, and what’s in the queue • Evaluate and evolve our BI tooling strategy, with a focus on enabling faster, more flexible report creation without tools and dashboards proliferating unchecked • Build the semantic layer as the foundation for consistent metric definitions across every consumption layer including dashboards, ad hoc analysis, and AI agents • Deliver a natural language querying capability that lets executives and operators get quick answers to metric questions without submitting a request.

• Creatively pitch frontline and catalog repertoire, securing sync placements across film, television, advertising, sports, video games, and beyond • Lead negotiations for licensing clearances • Collaborate with Firebird's legal and finance departments to execute paperwork and invoicing • Establish a comprehensive sync database, aggregating recorded music, publishing, and associated rights and data from all of Firebird's label and publisher partners and applicable management clients • Partner with creative teams across our recorded music partners — and their internal or third-party sync solutions — to identify and develop opportunities • Proactively cultivate new business relationships and partnerships • Experience working in a team using agile software development methodology. Coordinate product releases, ensuring that all stakeholders are aligned, timelines are adhered to, and that pre- and post-launch processes are executed smoothly. Develop go-to-market operational plans in collaboration with product management, ensuring readiness across all functions. Monitor product releases and identify any potential issues, coordinating troubleshooting and communication efforts. • Serve as a liaison between product management, engineering, and other areas to facilitate seamless communication and project execution. Support product teams with resource allocation, project scheduling, and coordination of key deliverables. Collaborate with product management to gather, prioritize, and share customer feedback. • Implement and maintain tools and systems that enhance product operations, including project management software, data platforms, and feedback management tools. Maintain up-to-date documentation of product processes, requirements, workflows, and best practices for reference and training purposes.

• Lead and develop the Delivery Management’s Project Delivery organization, including Delivery Managers, Program Managers, and related delivery leadership roles. • Establish and maintain delivery governance frameworks, standards, methodologies, and operating procedures across all client engagements. • Drive consistent execution practices that improve delivery quality, predictability, client satisfaction, and financial performance. • Partner with Market Delivery Leaders to ensure successful delivery outcomes across strategic client portfolios. • Provide executive oversight for large, complex, and high-risk engagements, ensuring appropriate governance, escalation management, and stakeholder alignment. • Monitor portfolio health through operational metrics, delivery reviews, financial performance indicators, and client feedback. • Identify and mitigate delivery risks, resource constraints, and execution challenges before they impact client outcomes. • Collaborate with Service Line Leaders to align delivery capabilities, technical expertise, staffing strategies, and delivery methodologies. • Support account planning and growth initiatives by ensuring delivery organizations can scale effectively to meet client demand. • Drive continuous improvement initiatives that increase operational efficiency, delivery consistency, utilization, and gross margin performance. • Establish standards for project planning, financial forecasting, change management, resource management, and executive reporting. • Develop delivery management career paths, training programs, coaching practices, and succession plans to strengthen organizational capability. • Partner with executive leadership to evaluate delivery performance trends and implement strategies that improve business outcomes.