• Define and maintain the single source of truth for every business metric at Muck Rack: from ARR and net retention to pipeline conversion and feature adoption • Own the analytics engineering function: a small, high-leverage team that maintains our dbt project and builds the semantic layer that powers both human and AI-driven analytics and decides how data is modeled, curated and exposed • Set the AI analytics roadmap: architect the path from today’s dashboard-driven reporting toward a natural language, self-service model where stakeholders can query metrics directly • Manage and build a team of embedded business analysts each reporting to you while sitting functionally within their business team • Deeply understand the workflows of each function your team serves. Map out what a CSM does in a given day, week, and quarter. Understand what the best-performing reps do differently. Identify where data and tooling can systematize what great looks like and build it • Treat each department as a “customer” of the analytics team: understand their use cases, anticipate their needs, and proactively build the data products and dashboards that help them perform, rather than waiting for requests • Set quality standards and methodology across all analysts to ensure consistency in metric definitions, analytical rigor, and output quality — regardless of which function they’re embedded in • Build and run the BA community of practice: weekly syncs, peer review, shared learnings, and professional development • Build and operate the prioritization framework that balances the long tail of ad hoc requests against investment in infrastructure, automation, and proactive insight-building • Be the gatekeeper: protect the team’s capacity for high-leverage work (semantic layer, AI tooling, automated reporting) while ensuring urgent business questions still get fast answers • Make the trade-offs visible stakeholders should understand what the team is working on, why, and what’s in the queue • Evaluate and evolve our BI tooling strategy, with a focus on enabling faster, more flexible report creation without tools and dashboards proliferating unchecked • Build the semantic layer as the foundation for consistent metric definitions across every consumption layer including dashboards, ad hoc analysis, and AI agents • Deliver a natural language querying capability that lets executives and operators get quick answers to metric questions without submitting a request.

• Creatively pitch frontline and catalog repertoire, securing sync placements across film, television, advertising, sports, video games, and beyond • Lead negotiations for licensing clearances • Collaborate with Firebird's legal and finance departments to execute paperwork and invoicing • Establish a comprehensive sync database, aggregating recorded music, publishing, and associated rights and data from all of Firebird's label and publisher partners and applicable management clients • Partner with creative teams across our recorded music partners — and their internal or third-party sync solutions — to identify and develop opportunities • Proactively cultivate new business relationships and partnerships • Experience working in a team using agile software development methodology. Coordinate product releases, ensuring that all stakeholders are aligned, timelines are adhered to, and that pre- and post-launch processes are executed smoothly. Develop go-to-market operational plans in collaboration with product management, ensuring readiness across all functions. Monitor product releases and identify any potential issues, coordinating troubleshooting and communication efforts. • Serve as a liaison between product management, engineering, and other areas to facilitate seamless communication and project execution. Support product teams with resource allocation, project scheduling, and coordination of key deliverables. Collaborate with product management to gather, prioritize, and share customer feedback. • Implement and maintain tools and systems that enhance product operations, including project management software, data platforms, and feedback management tools. Maintain up-to-date documentation of product processes, requirements, workflows, and best practices for reference and training purposes.

• Lead and develop the Delivery Management’s Project Delivery organization, including Delivery Managers, Program Managers, and related delivery leadership roles. • Establish and maintain delivery governance frameworks, standards, methodologies, and operating procedures across all client engagements. • Drive consistent execution practices that improve delivery quality, predictability, client satisfaction, and financial performance. • Partner with Market Delivery Leaders to ensure successful delivery outcomes across strategic client portfolios. • Provide executive oversight for large, complex, and high-risk engagements, ensuring appropriate governance, escalation management, and stakeholder alignment. • Monitor portfolio health through operational metrics, delivery reviews, financial performance indicators, and client feedback. • Identify and mitigate delivery risks, resource constraints, and execution challenges before they impact client outcomes. • Collaborate with Service Line Leaders to align delivery capabilities, technical expertise, staffing strategies, and delivery methodologies. • Support account planning and growth initiatives by ensuring delivery organizations can scale effectively to meet client demand. • Drive continuous improvement initiatives that increase operational efficiency, delivery consistency, utilization, and gross margin performance. • Establish standards for project planning, financial forecasting, change management, resource management, and executive reporting. • Develop delivery management career paths, training programs, coaching practices, and succession plans to strengthen organizational capability. • Partner with executive leadership to evaluate delivery performance trends and implement strategies that improve business outcomes.

Role Description The Vice President, Global Delivery is responsible for the operational execution, staffing strategy, delivery governance, and overall performance of Thunder’s global delivery organization. This leader owns the execution engine of the company, ensuring projects are delivered with high quality, strong margin performance, predictable forecasting, and disciplined operational governance across all regions, practices, and customer portfolios. The VP, Global Delivery leads Thunder’s PMO, Resource Management, and Regional Delivery organizations while partnering closely with Architecture, Practice Leadership, Account Delivery/Customer Success, Sales, and Finance to ensure delivery execution aligns with company objectives, customer outcomes, and financial targets. This role serves as the executive owner for delivery execution and operational accountability, ensuring Thunder maintains a scalable, high-performing delivery organization capable of supporting rapid growth without compromising delivery quality, margin integrity, or customer trust. Key Responsibilities - Global Delivery Leadership & Operational Execution - Lead and scale Thunder’s global delivery organization, including PMO, Resource Management, and Regional Delivery Leads. - Establish operational accountability across delivery teams for execution quality, forecast accuracy, margin performance, and customer outcomes. - Drive organizational consistency, operational maturity, and delivery excellence across all delivery functions. - Ensure delivery operations scale effectively across multiple practices, technologies, industries, and regions. - Resource Management & Utilization Optimization - Own company-wide staffing strategy and resource allocation across all delivery portfolios. - Maximize global resource utilization by optimizing staffing across regional, vertical, and practice silos. - Partner with Practice Leadership and Architecture leadership to align staffing capabilities with delivery demand and strategic growth areas. - Establish capacity planning processes to proactively manage hiring, bench health, contractor utilization, and delivery demand forecasting. - Drive balanced utilization performance while protecting delivery quality and employee sustainability. - Delivery Performance & Margin Management - Own operational delivery performance across all active customer engagements. - Drive project teams to achieve delivery margin targets, forecast accuracy expectations, and delivery quality standards. - Establish operational governance for project health reviews, delivery escalations, staffing risks, and financial performance management. - Partner with Finance and executive leadership to improve predictability in revenue recognition, staffing efficiency, and project economics. - Ensure delivery teams proactively manage scope, staffing, risks, dependencies, and change control throughout project execution. - Escalation Management & Delivery Recovery - Serve as the executive escalation leader for at-risk projects, operational delivery issues, and resource conflicts. - Lead recovery planning and operational intervention efforts to restore project health and protect customer relationships. - Drive accountability and corrective action plans for projects experiencing margin erosion, delivery delays, forecast variance, or execution risks. - Partner with Account Delivery and executive leadership on strategic customer escalations and executive communications. - Delivery Governance & Methodology Enforcement - Ensure all delivery teams consistently follow Thunder’s unified Strike Methodology, governance standards, and operational controls. - Drive adoption of delivery governance frameworks, delivery lifecycle standards, and operational best practices. - Establish accountability mechanisms for methodology compliance, project health reporting, staffing governance, and operational execution. - Partner with Architecture and Practice Leadership to continuously improve delivery processes, tooling, and operational standards. - Cross Functional Leadership & Strategic Alignment - Partner closely with Sales, Account Delivery, Architecture, Practices, and Finance to ensure alignment between sold solutions and delivery execution. - Support executive leadership on organizational design, operational scaling strategies, and delivery transformation initiatives. - Drive alignment between business growth objectives and operational delivery capacity. - Reinforce clear accountability boundaries between sales, customer management, architecture, and delivery operations. Qualifications - 12+ years of overall experience in enterprise consulting, systems integration, professional services, or delivery leadership. - 5+ years of leadership experience within the Salesforce consulting ecosystem. - Proven experience leading large scale global delivery organizations within a consulting or systems integration environment. - Strong background managing PMOs, resource management organizations, delivery operations, or multi-region delivery teams. - Experience managing complex enterprise portfolios with accountability for utilization, margin performance, forecasting, and delivery governance. - Demonstrated success leading operational turnaround, delivery recovery, and escalation management efforts. - Strong operational leadership and organizational management capability, with experience operating with multiple executive stakeholders. - Deep understanding of professional services economics, utilization management, and delivery margin performance. - Strong executive communication and escalation management skills, with the ability to lead through influence across Delivery, Sales, Architecture, Practices, and Finance. - Strong decision making, prioritization, and accountability management capability. - Excellent organizational, staffing, and operational governance skills. - Strong understanding of delivery methodologies, project governance, and systems integration delivery models. - Ability to build scalable operational processes while maintaining execution discipline. Benefits - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. Company Description Applicants must be currently authorized to work in the United States on a full-time basis.