Tyk Technologies

Role Description We’re looking for a hands-on, customer-focused Deployed Engineer to lead complex technical engagements for strategic customers. This is a deeply technical delivery role where you’ll work closely with customer engineering teams to deploy, scale, and optimise Tyk in real-world production environments. From large-scale migrations to mission-critical implementations, you’ll help customers solve hard problems and deliver meaningful outcomes. You’ll operate as a trusted technical partner — sometimes embedded within customer teams — ensuring projects move forward with clarity, continuity, and technical excellence. - Leading complex deployments, migrations, and strategic customer initiatives in the realm of API Management, Infrastructure, GitOps, and more - Designing complex, scalable implementation architectures and solving tactical technical challenges - Working directly with customer’s engineering teams in building out their lower and production environments - Delivering Professional Services engagements and supporting strategic accounts - Identifying risks, removing blockers, and driving successful delivery outcomes - Collaborating across Customer Success, Product, Engineering, and Sales teams - Feeding real-world customer insight back into product and platform improvements - Diving deep into product & code to identify root causes, problem solve solutions and if necessary, engineer pull requests to unblock the customer Qualifications - Strong engineering background across APIs, distributed systems, and cloud-native platforms - Experience delivering complex technical projects in customer environments - Comfortable working independently in unfamiliar or high-pressure environments - Strong communication skills with the ability to explain technical trade-offs clearly - Pragmatic problem solver with a focus on quality, scalability, and customer outcomes - Willingness to travel and work flexibly to support customer needs - Residency in Western Europe or Americas Benefits - Unlimited paid holidays - Total flexibility in hours - Employee share scheme - Generous maternity and paternity leave - Volunteering Days - Company retreats - Employee Wellbeing platform Company Description Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. You can see more about us here https://tyk.io

Role Description At Tyk, we’re obsessed with building software that solves problems. We count on our Site Reliability Engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. Our customer base is growing, so we’re seeking an experienced Senior SRE to optimise, automate, and improve our performance, using insights from massive-scale data in real time. We want an original thinker, a challenger, a technical legend, an opinionated collaborator who wants to make things better. - Lead hands-on maintenance and optimization of our global Cloud platform within SL(A/I/O)s you'll help define - Collaborate to shape SRE strategy, then translate into actionable technical plans coordinated through SCRUM - Identify reliability issues, drive root cause analysis, and implement solutions alongside your squad - Lead performance tuning and fault finding through analysis of OS and application metrics - Design and implement automation for common operational tasks and cloud-operations workflows - Develop proactive alerting, monitoring roadmap, and relevant dashboards; define and track KPIs - Participate in on-call rotation, ensuring effective incident response and resolution within SLAs - Conduct blame-free postmortems, document findings, and maintain operational runbooks - Drive multi-region and multi-cloud platform expansion with focus on scalability and automation - Optimize infrastructure performance and cost efficiency without impacting service delivery - Engage with commercial teams on growth plans and translate into technical SRE strategies - Coordinate penetration testing through provider liaison, technical setup, and environment configuration - Champion continuous improvement across processes, communication, and team practices - Model excellence in software design and knowledge sharing - Plan and execute software upgrades to enhance cloud services Qualifications - Experience in an SRE role - Strong knowledge of cloud technologies and SLA SLO SLI management - Excellent communication and leadership skills - Ability to analyze and improve operational processes and performance metrics - Experience in software design, automation, and root cause analysis - On-call support experience and customer-focused mindset - Collaborative attitude with commercial and technical teams - Launching and operating production Kubernetes clusters - Designing and operating infrastructure on AWS and other providers - Operating MongoDB (or other document database) clusters - Operating Redis (or other key-value storage) clusters - Administering Linux servers - Operating Prometheus and Grafana - Operating logging collection and analysis system - Participating in the on-call rotation (4:00am - 16:00pm UTC) Requirements - Kubernetes (administrator) - Go and/or Python (advanced) - AWS/ EKS (advanced) - Linux (advanced) - Terraform and IaC in general (proficient) - Helm (proficient) - MongoDB (or similar) - Redis (or similar) - Monitoring – prometheus, grafana, thanos (familiar) - Grasp of networking concepts (subnets, routing, peering, load balancing, NAT, etc.) - Common networking protocols (DNS, TCP/IP, HTTP, TLS, UDP) - Proactive, energetic, innovative and change oriented - A desire to lead/mentor a team Benefits - Everyone has unlimited paid holidays. - Total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. - Employee share scheme - Generous maternity and paternity leave - Volunteering Days - Employee Wellbeing platform

Role Description As an Account Manager at Tyk, you own and develop long-term relationships with our customers. Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. Increasingly, those APIs are also becoming the connective layer for AI-powered systems and intelligent applications, and our customers rely on Tyk to manage that complexity at scale. - You are the commercial owner of a portfolio of accounts. - Responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time. - Work closely with colleagues across sales, product, and technical teams. - Ensure customers have the support and clarity they need while maintaining ownership of the overall commercial relationship. Qualifications - Experience owning customer relationships in a B2B SaaS or enterprise technology environment. - A track record of managing commercial customer relationships, including renewals and account growth. - Experience working with technical products or engineering-led organisations. - Ability to build relationships across both technical and business stakeholders. - Confidence leading commercial conversations and navigating complex customer environments. - Strong organisation, communication, and follow-through. - Experience collaborating with cross-functional teams to deliver successful customer outcomes. Requirements - You enjoy working with technically sophisticated products and customers. - You build trusted relationships across complex organisations. - You’re comfortable owning commercial outcomes and guiding long-term partnerships. - You’re proactive, organised, and able to navigate ambiguity. - You enjoy connecting people and expertise to solve meaningful problems for customers. Benefits - Unlimited paid holidays. - Total flexibility in hours. - Employee share scheme. - Generous maternity and paternity leave. - Volunteering Days. - Company retreats. - Employee Wellbeing platform.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Account Manager at Tyk, you own and develop long-term relationships with our customers. - Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. - Responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time. - Work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need. - Understand complex technical environments with multiple stakeholders across engineering, platform, and leadership teams. - Build trusted relationships and connect customers with the right expertise within Tyk to help them move forward. Qualifications - Experience owning customer relationships in a B2B SaaS or enterprise technology environment - A track record of managing commercial customer relationships, including renewals and account growth - Experience working with technical products or engineering-led organisations - Ability to build relationships across both technical and business stakeholders - Confidence leading commercial conversations and navigating complex customer environments - Strong organisation, communication, and follow-through - Experience collaborating with cross-functional teams to deliver successful customer outcomes Requirements - You enjoy working with technically sophisticated products and customers - You build trusted relationships across complex organisations - You’re comfortable owning commercial outcomes and guiding long-term partnerships - You’re proactive, organised, and able to navigate ambiguity - You enjoy connecting people and expertise to solve meaningful problems for customers Benefits - Everyone has unlimited paid holidays. - Total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. - Employee share scheme - Generous maternity and paternity leave - 401k, vision, dental & medical - Volunteering Days - Company retreats - Employee Wellbeing platform