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Scarlet

Timeless modern leadership guidance for your career, home and life

Knowledge Systems Lead

Location

United Kingdom

Posted

57 days ago

Salary

£70K - £80K / year

Seniority

Lead

Job Description

Knowledge Systems Lead

Scarlet

Role Description Come help us bring the next generation of healthcare to the people who need it. - Own the structure, navigation, and presentation of Scarlet’s customer-facing knowledge base, making it easier for customers to find and apply the right guidance. - Create content models, templates, taxonomies, metadata, etc that make the KB easier to use, maintain, and extend. - Partner with subject matter experts to turn complex expectations into clear, structured guidance without losing precision or intent. - Use customer questions, search behaviour, and content performance to identify where the KB is confusing, incomplete, or too hard to act on. - Shape how Scarlet’s guidance can be surfaced across the product, anticipating changing usage patterns as AI capabilities rapidly evolve and preserving accuracy, nuance, and trust. Qualifications - 3+ years of experience in knowledge management, technical documentation, content systems, information architecture, content operations, or a related role, ideally in a complex B2B, technical, or regulated environment. - Strong product and UX judgement. - Comfortable with complex subject matter. - Technical enough to work closely with engineers. - Interested in how knowledge should be consumed by both humans and AI systems. - Exemplary verbal and written communication skills, aligned with MECE principles and adapted to an asynchronous work environment. Requirements - Think in systems and care about how information is structured, maintained, searched, surfaced, and reused. - Understand that great user experiences reduce work for users and make the right information easier to find, understand, and apply. - Excited by the challenge of making regulatory expectations clearer without making them less precise. - Experience with Markdown, GitHub, docs-as-code, headless CMSs, structured content, developer documentation, or AI retrieval systems is a plus. Interview Process - Intro call with Aarzoo - Round 1: CX team interviews: Steven and Johnny (2x30 min) - Round 2: Founder interviews: James and Jamie (2x30 min) - Referencing - Offer

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