Role Description The Enterprise Delivery Lead is responsible for orchestrating the end-to-end delivery of media intelligence services across Enterprise accounts, including recurring reporting, monitoring-driven outputs, and ad hoc client requests. This role serves as the operational coordination point across Media Insights, Monitoring, Account teams, and leadership, ensuring deliverables are completed on time, workflows are effectively managed, and teams have visibility into priorities, dependencies, and capacity. The role combines hands-on project and workflow coordination with operational oversight, helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment. What You’ll Do - Enterprise Delivery Ownership - Own the delivery of Enterprise client work across the Media Intelligence function - Ensure reports, monitoring-driven outputs, and ad hoc requests are delivered on time and to a high standard - Coordinate timelines, dependencies, and handoffs across teams - Identify delivery risks and drive resolutions - Workflow & Project Management - Build and optimize workflows that support recurring reports, monitoring requests, and client deliverables - Manage intake, prioritization, and tracking of Enterprise work - Drive adoption and consistent use of project management tools and processes - Capacity Planning & Operational Excellence - Monitor workload, team capacity, and resource allocation across functions - Identify bottlenecks and recommend process or staffing improvements - Establish and maintain delivery standards and quality controls - Cross-Functional Coordination - Serve as the central coordination point between Media Insights, Monitoring, Account Teams, and Leadership - Communicate priorities, timelines, risks, and delivery status to stakeholders - Ensure teams remain aligned on deliverables and client commitments - Process Improvement & Reporting - Identify opportunities to improve efficiency, scalability, and consistency across delivery workflows - Build dashboards and reporting that provide visibility into project status, team capacity, and delivery performance - Use data and insights to improve turnaround times, predictability, and client satisfaction Qualifications - 3-5+ years of experience in project management, delivery coordination, operations, client services, or a related field - Experience managing multiple projects, deadlines, and stakeholders in a fast-paced environment - Strong organizational skills with the ability to prioritize competing demands and keep work moving forward - Experience using project management or workflow tools such as Asana, Monday.com, Jira, Smartsheet, Wrike, or similar platforms - Ability to identify risks, remove roadblocks, and coordinate work across multiple teams - Strong communication skills and confidence working with both internal stakeholders and clients - Comfortable working in environments that balance planned work with reactive requests and shifting priorities - Experience creating reports, dashboards, or tracking mechanisms to provide visibility into work and progress - Curious mindset with a passion for improving processes, workflows, and team efficiency - Highly organized, detail-oriented, and proactive - Ability to remain calm under pressure and adapt to changing priorities - Experience in media intelligence, PR, agency, analytics, research, or client delivery environments is considered an asset - Experience with AI tools, workflow automation, or process optimization is an asset Benefits - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Health, Dental & Vision benefits - RRSP matching - Life Insurance - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Vacation, Personal Days, and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Internal Meetings Fridays - Total Compensation for this role is expected to fall within the range of $70,000 – $90,000 CAD annually. The final offer will reflect each candidate’s experience, skills, and internal equity.

• Partner with customers and business leaders to drive external analytics product development and internal enterprise analytics capabilities • Develop and maintain scalable enterprise analytical data models, intervention evaluation frameworks, and brand consistency • Conduct complex analyses related to client value attainment, network management, client workflow adherence, and product function among other topics • Design and create both external application-embedded and internal enterprise analytics assets (dashboards, ad hoc analyses, reports) that assist our clients and internal stakeholders with achieving their business outcomes. • With our product and training team colleagues, design how to engage users and support development of accompanying resources to enhance user experience • Serve as a subject matter expert and advisor in collaboration with our client services, clinical, and product teams • Hire, develop, and grow the careers of analytics team members – thoughtfully manage and grow a team to achieve these objectives above as the company grows

Role Description Rho Inc is seeking a Study Contract Manager, Europe to join our growing team dedicated to excellence in clinical research contract management. In this senior role, you will lead contract negotiations and management activities for clinical study agreements in the European Union, ensuring compliance with regional regulations and alignment with our company’s strategic goals. As a Study Contract Manager, you will collaborate closely with cross-functional teams including legal, business development, finance, and study operations to develop, negotiate, and finalize contracts that protect company interests and facilitate successful study execution. You will serve as a key point of contact for clients and vendors, demonstrating expertise in clinical research contracting across the European market. We offer a dynamic environment that promotes professional development and values your expertise in contract management within the clinical research industry. - Lead negotiation, drafting, and execution of clinical study contracts, budgets and related agreements within the EU region. - Collaborate with internal stakeholders such as legal, finance, business development, and study teams to ensure contract terms meet company objectives and compliance requirements. - Manage contract workflows to meet study timelines and client expectations. - Provide strategic guidance on contractual risks and opportunities related to regional compliance and regulatory environments. - Maintain strong relationships with clients and vendors, serving as a trusted advisor on contract matters. - Support process improvements and standardization initiatives within the contract management function. - Keep up to date with industry trends, regulations, and best practices in clinical study contracting in the EU. Qualifications - Bachelor’s degree in Business, Law, Life Sciences, or related field; advanced degree or certifications in contract management preferred. - Minimum of 5 years of experience in clinical research contract management, with strong focus on EU-based study agreements. - Budget negotiation experience is preferred. - In-depth knowledge of clinical trial regulations, local laws, and compliance requirements within the EU. - Proven ability to negotiate complex contracts and manage multiple stakeholders effectively. - Excellent communication and interpersonal skills, capable of interacting with diverse internal and external teams. - Strong organizational skills and attention to detail, with ability to manage competing priorities in a fast-paced environment. - Proficiency with contract management systems and Microsoft Office suite. - Fluency in English required; additional European languages considered a strong asset. Benefits - Flexibility: We encourage a work-life balance that allows employees to bring their best selves to work while being passionate about their lives outside work.

• Oversee and support operational systems utilized within Central Business Operations • Serve as a primary systems resource for platforms including Parachute, Synapse, Coral, Brightree, and related technologies • Partner with operational leadership to improve workflows, automation, and system utilization across departments • Configure and maintain system settings, workflows, operational rules, and user access • Identify opportunities to reduce manual work and improve operational efficiency through automation and system enhancements • Troubleshoot system issues and coordinate resolutions with vendors, IT, and operational teams • Support system integrations and ensure data accuracy across platforms • Develop and maintain reporting, dashboards, and operational metrics • Lead testing, validation, and implementation efforts for system updates, enhancements, and new workflows • Create and maintain documentation, standard operating procedures, and workflow guides • Train and support associates and leaders on systems functionality and best practices • Partner cross-functionally with Revenue Cycle, Clinical, Intake, Documentation, Resupply, Compliance, IT, and Operations teams • Ensure compliance with HIPAA, company policies, and data security standards • Participate in operational strategy discussions and continuous improvement initiatives • Other duties and special projects as assigned