Title: SSO Field Monitoring Area Head (Remote) Location: Field Non-Sales (USA) United States Job ID REQ-10078285 Job Description: Summary #LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require up to 30% travel. Looking to turn breakthrough science into transformative treatments? Join our team as a SSO Field Monitoring Area Head, where you will play a critical leadership role in advancing clinical trial execution across your geographic Area. In this highly visible role, you will drive field strategy, optimize site engagement, and lead high-performing teams to deliver trials with quality, speed, and impact-helping bring innovative medicines to patients worldwide. About the Role Key Responsibilities - Lead and Develop Field Teams: Provide leadership for CRAs, CRA Managers, and FSP partners, ensuring strong functional management, coaching, and performance excellence. - Drive Trial Execution Excellence: Ensure trials are delivered against enrollment targets, timelines, and budgets, using data-driven insights and KPIs to guide decision-making and performance optimization - Strategic Field Planning & Execution: Design and implement field strategies that enhance site engagement, patient recruitment, and overall trial quality in alignment with global SSO objectives. - Optimize Resource Allocation: Collaborate with the CRA Managers and FSP Vendor Line Managers to strategically allocate field monitoring resources and ensure alignment with portfolio priorities. - Strengthen Monitoring Quality & Compliance: Ensure adherence to ICH/GCP, regulatory requirements, SOPs, and data standards while proactively addressing risks and compliance challenges. - Advance Monitoring Excellence: Oversight of team's Field Monitor Accompanied Visit Plan, assessing monitoring quality and driving continuous improvement through targeted development and issue resolution. - Collaborate Cross-Functionally: Partner with global and regional stakeholders to support end-to-end trial delivery and contribute to broader clinical operations initiatives. - Lead Change and Innovation: Champion innovation, digital enablement, and future-ready capabilities to evolve field monitoring strategies and trial delivery models. Essential Requirements - Bachelor's degree in a scientific or health-related discipline - Fluent in written and spoken English - 10+ years' experience in clinical study management, including progressive leadership responsibility - 5+ years' experience managing direct reports - Proven experience in Vendor and FSP management; leading internal and external clinical teams; Site monitoring and clinical quality compliance; Clinical trial budgeting and financial - Deep understanding of clinical drug development, with strong expertise in monitoring and trial execution - Demonstrated ability to lead teams, solve complex problems, and navigate compliance challenges with accountability - Strong knowledge of global clinical standards (ICH/GCP), regulatory authorities (FDA, EMA), and applicable local regulations Desirable Requirements - Advanced degree (e.g., MSc, PhD, or equivalent) The salary for this position is expected to range between $176,400 and $327,600 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

Title:Fitter Service Associate Locations: Ocala, Florida or Gainesville, Florida Remote Job Description: Fitter Service Associate (FSA) conducts patient fitting and other patient service-related activities. This role will be reporting to the Regional Care Manager (RCM). The PCS will serve as the primary patient care representative to provide effective and efficient patient fittings, follow-up tasks, field retrievals, training of local 1099 fitters, and inventory management. This is a field-based position located in Ocala, Florida or Gainesville, Florida. This is a contract position, with the intention of ESSENTIAL DUTIES - Provide quality initial fittings and other patient care service-related tasks - Oversee inventory management in high-volume service areas for efficient replacements - Focus on providing quality patient experiences for best-in-class training - Train hospital and skilled nursing facility staff on our Assure Cardiac Recovery System - Engage with prescribers, caregivers and patients to coordinate patient care services - Shifts may include daytime, evening, and weekend hours for service coverage needs - Work in hospitals, patient's homes and other healthcare facilities to provide patient services - Travel locally to provide patient care services based on facility and patient availability - Act as a Train the Trainer for local 1099 fitters to provide additional service coverage with growth - Complete essential paperwork with the patient to receive the Assure garment and services - Adhere to Pledge of Confidentiality - Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case. COMPETENCIES - Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement. - Integrity: Commitment, accountability, and dedication to the highest ethical standards. - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. - Action/Results: High energy, decisive planning, timely execution. - Innovation: Generation of new ideas from original thinking. - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. - Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations. QUALIFICATIONS Education/Experience Required: - 1+ year(s) in a paid patient care experience (family care giver excluded) - Clinical or engineering background which may include but is not limited to nurses, cardiac device sales - representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians. - Experience in patient and/or clinician education settings - Ability to drive an automobile with a valid driver's license and acceptable completion of a motor vehicle report (MVR) - Ability to consistently work remotely - Disclosures are required for any potential relationships and referral sources - Post offer, must be able to achieve credentialing for hospital system entry including, but not limited to: - Documentation of vaccination and immunization status - Completion of background check - Completion of drug screening testing - Review and agree to hospital policies and procedures - Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety Preferred: - Knowledge of MS Office, Excel, PowerPoint, MS Teams - Direct cardiac patient care experience - RN, RT, CVIS, Paramedic, CRM SUPERVISORY RESPONSIBILITIES: - None WORK ENVIRONMENT - Fast paced field role - Noise volume typical of being in the field or clinical setting - Extended hours when needed, based on business needs - Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug - Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer. PHYSICAL DEMANDS - Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage - Frequent stationary position, often standing or sitting for prolonged periods of time - Frequent computer use - Frequent phone and other business machine use - Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle TRAVEL Frequent travel by car required, in agreed upon geography, at times more than 75%. OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. BENEFITS: Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. Pay equity is an important part of Kestra's Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Salary: Annualized at $80,000 - $85,000, plus bonus, depending on experience. Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance. • Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency. • Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance. • Processing and reporting on assigned repairs using communication channels utilised within the organisation • Managing tools and components for parcel locker machines. • Handling systems for managing personnel-related matters. • Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines. • Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company. • Participating in the development of solutions for new types of parcel locker machines. • Preparing and updating technical manuals and documentation.

• Provide technical support for Philips solutions • Perform installations, upgrades, preventive and corrective maintenance, repairs, and related activities at customer sites • Provide remote and on-site technical support to implementation and project teams • Act as technical lead for small to medium implementations, managing technical escalations and ensuring timely resolution • Perform remote monitoring, manage alerts, open incident tickets, and drive incident resolution while maintaining clear customer communication and accurate documentation • Collaborate with Healthcare Information Systems implementation teams during deployment and post go-live, including integration activities, third-party device connectivity, and data exploitation