• performing advanced field diagnostics, repairs, and installations of windows and doors • strong technical knowledge of window and door systems, materials, and installation practices • leading multi-technician jobs • conducting water tests • handling escalated warranty concerns • basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service • demonstrating expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques • working with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care • utilizing a range of tools with proficiency and accuracy • performing diagnostics and providing technical support via phone and email • organizing and coordinating jobs requiring two or more technicians • maintaining strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory • Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components • Log, track, and document all work order activity, and be capable of fully supporting all products within the region • Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role • Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems • Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support • Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls • Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required

Role Description - Resolve complex issues related to Microsoft systems and applications - Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed - Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers - Resolve Issues: Troubleshoot and fix complex problems - Administer: Apply updates, manage backups, and ensure security - Support Projects: Assist with migrations and document changes - Azure Support: Manage Azure services and use PowerShell - Ensure Security: Maintain compliance and conduct audits - Collaborate: Work with teams and train junior staff - Improve: Enhance processes and stay current with technology - Communicate: Update and address client feedback Qualifications - Bachelor of Computer Science, Information Technology graduates or comparable experience - At least 2-5 years of minimum experience in a similar role - Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others) - Excellent troubleshooting skills - Ability to provide technical support and resolve requests in a timely and efficient manner - Excellent communication skills to successfully collaborate with foreign counterparts - Able to work under pressure - Able to multi-task - Good organizational skills Requirements - MSP experience is highly desirable - Relevant certifications

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system • Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction • Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met