• Own the renewal cycle for your portfolio—creating and managing quotes, coordinating timing, collaborating with internal teams, communicating (via phone, email, meeting) with customers, and ensuring renewals are closed on or ahead of schedule. • Engage with customers proactively ahead of renewal to confirm renewal value, highlight upcoming enhancements, and support renewal alignment. Renewal Managers collaborate closely with Customer Success Managers and Sales Executives but must be equipped to lead renewal conversations independently when needed, ensuring clarity and continuity in the customer experience. • Collaborate cross-functionally with Customer Success, Sales, Finance, and Compliance to ensure accuracy in renewal terms, compliance documentation, pricing, and contract structure. Attend internal and customer-facing meetings as needed to support a coordinated renewal experience and uphold Everway’s high standards for partnership and service. • Identify and collaborate on renewal risk and retention strategies by partnering with Customer Success and Sales when churn or downsell concerns arise—joining or leading customer conversations to reinforce value, uncover needs, and help shape strategic solutions that drive continued partnership. • Use tools and data (e.g. Salesforce, Gong,) to ensure renewal activities are accurately tracked, renewal stages are accurate, monitor progress toward retention goals, forecast quarterly revenue retention, and pro-actively surface insights into customer journey trends, risks, and potential expansion opportunities. • Support process improvements by helping identify and shape more efficient, automated, and customer-friendly renewal workflows. • Maintain compliance with pricing guidelines, discount thresholds, and business policies —escalating exceptions with clear strategic rationale and proper approvals. • Champion customer voice internally by sharing feedback and identifying opportunities to improve value delivery. • Stay informed on state, local, and district policy and procurement climates that may impact customer purchasing behavior—leveraging this knowledge to work effectively with procurement teams, identify potential risks, and uncover renewal or expansion opportunities within your portfolio.

• Lead and develop Claim Supervisors, ensuring performance aligns with established KPIs • Drive efficient inventory management to meet time-to-process, quality, and LPI goals • Partner with Global Service Partners to achieve SLA commitments and operational objectives • Collaborate with workforce management to balance staffing levels and operating expenses • Analyze eMOS and operational data to identify trends, remove barriers, and improve efficiency • Coach, mentor, and develop high-performing teams while supporting talent development, engagement, and retention • Demonstrate managerial courage in performance management and deliver clear, transparent communication

• Act as an Account Lead across 3-5 of Performance.Monks clients • Run client calls for weekly performance with additional meetings for Quarterly Business Reviews and Planning Help to build, manage, and maintain the client relationship • Drive overall account strategy, forecasting, and media planning for omnichannel media teams • Work with measurement and research teams to deliver industry insights and relevant performance based updates • Encourage expansion into new digital paid media channels to facilitate growth and bring innovative ideas to your clients to help achieve maximum growth

• Drive success in the education technology sector • Build and maintain effective channel partner relationships • Foster collaboration with internal teams and external partners • Contribute to organizational growth through strategic partnership development and innovation • Lead and manage a team of Professional Development Consultants • Present Samsung's interactive display hardware and software ecosystem through live and virtual demonstrations • Design, create, and execute a Professional Development strategy for education end users • Lead pre-sales technical solution and professional development teams • Build long-term education relationships to secure future hardware and software sales