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Manager, Claims Team
Location
Florida
Posted
115 days ago
Salary
$86.7K - $144.5K / year
Seniority
Senior
Job Description
Manager, Claims Team
The Cigna Group
• Lead and develop Claim Supervisors, ensuring performance aligns with established KPIs • Drive efficient inventory management to meet time-to-process, quality, and LPI goals • Partner with Global Service Partners to achieve SLA commitments and operational objectives • Collaborate with workforce management to balance staffing levels and operating expenses • Analyze eMOS and operational data to identify trends, remove barriers, and improve efficiency • Coach, mentor, and develop high-performing teams while supporting talent development, engagement, and retention • Demonstrate managerial courage in performance management and deliver clear, transparent communication
Job Requirements
- High School Diploma or GED required
- Bachelor’s degree preferred
- 2+ years of Senior Supervisory experience highly preferred
- 4+ years of Claims Management experience
- Proven experience partnering with Global Service Partners
- Demonstrated ability to manage capacity, staffing, and inventory
- Strong written, verbal, and data visualization communication skills
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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