Job Description HiBob helps modern, mid-size businesses transform the way they manage people. Our HR platform, Bob, provides powerful tools for HR, payroll, workforce planning, benefits administration, and employee engagement. Since launching in 2015, we've grown rapidly and now serve thousands of businesses worldwide. We're building a company where great people can do their best work while helping our customers create exceptional employee experiences. We're looking for a US Benefits Administration Customer/Technical Support Engineer (CXE) to join our Customer Experience team. In this role, you'll become the technical and operational expert for HiBob's Benefits Administration product, helping customers navigate complex benefits challenges while partnering closely with Product, Engineering, Payroll, and Customer Success teams. You'll investigate escalated customer issues, troubleshoot benefits administration workflows, support integrations with carriers and third-party systems, and help drive improvements across our product and support experience. This is a unique opportunity for someone who combines deep knowledge of US benefits administration with strong problem-solving and technical troubleshooting skills. The base salary range for this role is $103,000 - $129,000. There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely. Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Job Requirements Own Complex Customer Escalations - Act as the highest level of support for Benefits Administration-related issues. - Investigate and resolve complex customer challenges involving enrollments, eligibility, life events, carrier connections, and benefits data. - Manage critical issues from investigation through resolution while keeping customers informed and confident. Become a Product and Benefits Expert - Develop deep expertise in HiBob's Benefits Administration offering. - Guide customers on best practices for benefits configuration and administration. - Support customers through Open Enrollment, life events, eligibility changes, and compliance-related processes. Troubleshoot Technical Issues - Analyze system behavior using logs, APIs, reporting tools, integrations, and internal platforms. - Investigate data discrepancies and synchronization issues between HiBob and benefits providers. - Perform root cause analysis and partner with Engineering on long-term solutions. Collaborate Across Teams - Work closely with Product, Engineering, Payroll, Customer Success, and Support teams. - Advocate for customer needs during bug triage and product discussions. - Help identify opportunities to improve product functionality and customer experience. Drive Continuous Improvement - Identify recurring issues and systemic challenges. - Create documentation, troubleshooting guides, and enablement materials. - Help scale support operations through automation, process improvements, and knowledge sharing. Job Responsibilities - 4+ years of experience in Benefits Administration and/or HR Technology. This is a hard requirement. - Strong knowledge of US benefits administration processes, including eligibility, enrollments, life events, and carrier interactions. - Experience supporting customers in a SaaS environment. - Exceptional troubleshooting and problem-solving skills. - Ability to investigate issues across multiple systems and identify root causes. - Excellent communication skills and ability to explain complex topics clearly. - Experience working cross-functionally with technical and non-technical stakeholders. - A proactive, customer-first mindset with strong ownership and accountability. Nice to Have - Experience with ACA, COBRA, ERISA, or other US benefits compliance requirements. - Experience with Benefits Administration platforms, HRIS systems, or payroll solutions. - Familiarity with APIs, integrations, webhooks, or data troubleshooting. - Experience with Zendesk, Salesforce, Jira, Asana, or similar support tools. - Enterprise customer support experience. - Experience in a high-growth SaaS environment. Benefits At HiBob we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast. Stock options in a scaled, high-growth SaaS leader Comprehensive medical, dental, and vision coverage from day one 401(k) with a 3% company match effective the month following your start date Hybrid working model for Bobbers in the NY metro area Temporary remote work-from-anywhere in the world for up to 2 months(after 6 months of employment) Monthly wellness stipend to invest in your physical, mental, and overall wellbeing Work from home allowance to set up your home office Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter We love birthdays - take the day off and receive a special gift Two social impact days each year - to volunteer and give back to causes you care about Annual Headspace subscription and wellness benefits $2,500 employee referral bonus (plus ambassador incentives) Fun and frequent social events, both in-person and virtual Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.

• Providing top-notch customer service via phone, email, and social media • Resolving customer issues and ensuring buyers and sellers receive their tickets and payments on time • Advising customers on guarantees, fulfillment assistance, refunds, payments, purchases, and account issues • Maintaining high individual and team performance metrics • Serving as a community advocate for the Client’s partners

Title: Customer Service Agent Location: Remote, United States Department: Customer Service/Support Job Description: Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply We’re excited to share this opportunity as part of our talent pipeline for upcoming roles. While this position may not be immediately available, we’re actively identifying top talent for future openings. As a Customer Service Agent, you’ll be the voice of our clients—handling both inbound and outbound calls with professionalism and care. You’ll use web-based tools to resolve inquiries efficiently, ensuring every customer interaction is smooth, helpful, and positive. If you’re passionate about delivering great service and thrive in a fast-paced environment, we’d love to hear from you! Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete. At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications - High School Diploma or GED - Prior call center or customer service experience highly desired - Effective verbal and written communication skills - Ability to multi-task - Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs - Ability to sit for extended periods of time - Ability to successfully pass a background investigation and drug screen - Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: - Enclosed and secure work area with zero distractions - Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. - Must be able to meet the minimum internet speed requirements of the program. - Hotspots, satellite and wireless internet service is NOT allowed for this role. Responsibilities - Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. - Document each customers inquiry information into a database. - Verify customers information, making corrections and updates as needed. - Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. - Follow-up with callers as necessary. - Use statistical contact center data to make improvements to performance. - Outbound calling for surveying to obtain client specific information. - Shift and Schedule adherence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description We’re looking for a Remote Chat Support Representative to help customers through our online chat system. This role is perfect for someone who enjoys communicating, typing quickly, and solving problems. You’ll answer questions, guide customers through product choices, track orders, and provide a friendly, helpful experience, all from the comfort of your home. What You’ll Do - Respond to customer inquiries via live chat in a timely and friendly manner - Help customers find costumes, accessories, or product details - Assist with orders, returns, exchanges, and general questions - Troubleshoot basic issues and escalate when needed - Maintain accurate conversation logs and follow communication guidelines - Provide a positive, fun, and supportive experience for every customer - Collaborate with team leads to ensure consistent service quality Qualifications - Fast and accurate typing skills (40–60 WPM preferred) - Strong written communication skills - Ability to multitask across chat windows and tools - Reliable internet connection and quiet workspace - Previous customer service or chat support experience (preferred but not required) - Problem-solving skills and a calm, friendly attitude - Ability to work independently in a remote environment Benefits - 100% remote, work from anywhere in the U.S. - Flexible scheduling (part-time or full-time) - Supportive management and a friendly team - Discount on costumes, accessories, and seasonal items - Opportunities to grow into new roles - Fun, creative company culture