• Providing top-notch customer service via phone, email, and social media • Resolving customer issues and ensuring buyers and sellers receive their tickets and payments on time • Advising customers on guarantees, fulfillment assistance, refunds, payments, purchases, and account issues • Maintaining high individual and team performance metrics • Serving as a community advocate for the Client’s partners

Title: Customer Service Agent Location: Remote, United States Department: Customer Service/Support Job Description: Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply We’re excited to share this opportunity as part of our talent pipeline for upcoming roles. While this position may not be immediately available, we’re actively identifying top talent for future openings. As a Customer Service Agent, you’ll be the voice of our clients—handling both inbound and outbound calls with professionalism and care. You’ll use web-based tools to resolve inquiries efficiently, ensuring every customer interaction is smooth, helpful, and positive. If you’re passionate about delivering great service and thrive in a fast-paced environment, we’d love to hear from you! Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete. At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications - High School Diploma or GED - Prior call center or customer service experience highly desired - Effective verbal and written communication skills - Ability to multi-task - Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs - Ability to sit for extended periods of time - Ability to successfully pass a background investigation and drug screen - Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: - Enclosed and secure work area with zero distractions - Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. - Must be able to meet the minimum internet speed requirements of the program. - Hotspots, satellite and wireless internet service is NOT allowed for this role. Responsibilities - Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. - Document each customers inquiry information into a database. - Verify customers information, making corrections and updates as needed. - Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. - Follow-up with callers as necessary. - Use statistical contact center data to make improvements to performance. - Outbound calling for surveying to obtain client specific information. - Shift and Schedule adherence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description We’re looking for a Remote Chat Support Representative to help customers through our online chat system. This role is perfect for someone who enjoys communicating, typing quickly, and solving problems. You’ll answer questions, guide customers through product choices, track orders, and provide a friendly, helpful experience, all from the comfort of your home. What You’ll Do - Respond to customer inquiries via live chat in a timely and friendly manner - Help customers find costumes, accessories, or product details - Assist with orders, returns, exchanges, and general questions - Troubleshoot basic issues and escalate when needed - Maintain accurate conversation logs and follow communication guidelines - Provide a positive, fun, and supportive experience for every customer - Collaborate with team leads to ensure consistent service quality Qualifications - Fast and accurate typing skills (40–60 WPM preferred) - Strong written communication skills - Ability to multitask across chat windows and tools - Reliable internet connection and quiet workspace - Previous customer service or chat support experience (preferred but not required) - Problem-solving skills and a calm, friendly attitude - Ability to work independently in a remote environment Benefits - 100% remote, work from anywhere in the U.S. - Flexible scheduling (part-time or full-time) - Supportive management and a friendly team - Discount on costumes, accessories, and seasonal items - Opportunities to grow into new roles - Fun, creative company culture

Role Description The Repair and Maintenance Supervisor leads and mentors a team of Account Managers supporting multiple clients, ensuring high-quality delivery of repair and maintenance services. The role is highly client-facing, focused on relationship management, operational excellence, and service growth across accounts. You will act as an escalation point for client concerns, oversee service delivery and vendor performance, support account growth opportunities, and represent the company in virtual client meetings. This role also collaborates closely with Sales, Accounting, Operations, and Executive Leadership to ensure strong service execution and financial performance. Key Responsibilities - Team Leadership & Development - Manage, coach, and develop Account Managers to ensure performance and client satisfaction - Conduct training, performance reviews, and regular feedback sessions - Oversee onboarding of new clients and system training (ServiceSync WOM) - Support recruitment and interviews for the team - Ensure professionalism and strong client communication standards across the team - Client Management & Service Delivery - Oversee repair and maintenance service delivery for multiple clients - Act as escalation point for client issues and ensure timely resolution - Lead monthly client meetings and ongoing client check-ins - Review feedback and identify service improvement opportunities - Collaborate with Sales (solutions, pricing) and Accounting (billing accuracy, escalations) - Strengthen client relationships and identify upsell/growth opportunities - Represent the company in Microsoft Teams and other client meetings - Account & Operational Support - Support execution of work orders and account management needs - Manage vendor performance, expectations, and coordination - Participate in after-hours on-call rotation - Ensure quality assurance and service provider compliance - Support onboarding, vetting, and development of vendor network - Process, Projects & Continuous Improvement - Lead or support operational improvement and business growth projects - Improve workflows, processes, and service delivery standards - Address operational issues with practical solutions - Operational Oversight & Reporting - Monitor account manager performance and SLA compliance - Conduct weekly team performance meetings - Prepare monthly reports on operations and performance - Support budgeting, cost control, and profitability targets (15% margin goal) - Maintain software/system oversight and participate in UAT testing - Executive Collaboration - Provide performance, client, and financial updates to leadership - Support strategic planning and process improvement initiatives - Identify service gaps and recommend business growth opportunities - Coordinate closely with Accounting for accurate billing and reporting Requirements - Rotating on-call availability for after-hours support - May handle additional projects or accounts as assigned by leadership - Excellent English communication (written and verbal) - Experience in Facility Management, Repair & Maintenance, or similar service industry preferred - Background in Account Management, Client Success, or service delivery strongly preferred - Strong leadership and people management skills - Experience working with vendors, contractors, or service providers - Strong computer literacy (MS Office, service platforms, virtual tools) - Comfortable leading Microsoft Teams client meetings - Ability to manage multiple accounts in a fast-paced environment - Sales or upselling experience Preferred Experience - Facility management / repair & maintenance operations - Supervising or mentoring account managers - Service/work order management systems - Client relationship growth / upselling - Virtual client-facing roles Benefits - HMO with 1 free dependent upon hire - Life Insurance - 20 PTO credits annually - VL and SL cash conversion - Annual Performance-Based Merit Increases and Employee Recognition - Great Company Culture - Career Growth and Learning - WFH, Night Shift