Role Description - Resolve complex issues related to Microsoft systems and applications - Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed - Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers - Resolve Issues: Troubleshoot and fix complex problems - Administer: Apply updates, manage backups, and ensure security - Support Projects: Assist with migrations and document changes - Azure Support: Manage Azure services and use PowerShell - Ensure Security: Maintain compliance and conduct audits - Collaborate: Work with teams and train junior staff - Improve: Enhance processes and stay current with technology - Communicate: Update and address client feedback Qualifications - Bachelor of Computer Science, Information Technology graduates or comparable experience - At least 2-5 years of minimum experience in a similar role - Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others) - Excellent troubleshooting skills - Ability to provide technical support and resolve requests in a timely and efficient manner - Excellent communication skills to successfully collaborate with foreign counterparts - Able to work under pressure - Able to multi-task - Good organizational skills Requirements - MSP experience is highly desirable - Relevant certifications

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system • Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction • Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met

• Carry out on-site gas testing and analysis, ensuring accurate results and timely reporting • Work across laboratory and cleanroom environments, completing documentation and recording data to a high standard • Prepare, maintain, and operate testing equipment and analytical instruments in line with SOPs • Support end-to-end project delivery, from initial setup through to completion • Build strong relationships with customers and ensure all work meets SGS quality, safety, and operational standards

• Maintain smooth operation of local area, worldwide, and virtual private networks (VPN) • Plan, evaluate, design, and coordinate installation and/or reconfiguration of hardware and software elements of data and/or voice communication networks • Maintain technical expertise in all areas of networks and computer hardware and software interconnection and interfacing • Propose solutions to management to ensure all communications requirements based on future needs and current usage • Prepare or ensure that appropriate network documentation exists, including operational instructions • Provide regular monitoring and network analysis regarding short- and long-range planning for in-house systems • May coordinate third-party maintenance for network equipment • May design network or portion of network that includes selection and recommendation of hardware and software packages