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AireSpring logo
AireSpring

Global provider of Managed SD-WAN, UCaaS, Managed Security, and Business Internet to Multi-location enterprises.

Manager, Information Technology – Telecom

ManagerManagerOtherRemoteLeadTeam 201-500Since 2001H1B No SponsorCompany SiteLinkedIn

Location

Utah

Posted

114 days ago

Salary

0

Seniority

Lead

Job Description

Manager, Information Technology – Telecom

AireSpring

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization. • Manage service level agreements (SLAs), incident response, and escalations. • Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management). • Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including: Servers (Windows/Linux), virtualization (VMware/Hyper-V) Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD Corporate firewalls, switches, routers, and VPNs Cloud services (AWS, Azure, or GCP) and hybrid environments Maintain robust backup, disaster recovery, and high availability strategies. • Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2). • Lead annual compliance audits. • Manage endpoint protection, MDM, MFA, and vulnerability management. • Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services. • Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools). Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools. • Hire, mentor, and manage a high-performing IT support and infrastructure team. • Manage IT budgets, procurement, licensing, and vendor relationships. Coordinate third-party support contracts and service providers. Bring hands-on experience with hardware troubleshooting and system architecture. Possess proven abilities to research, evaluate, and recommend new technologies.

Job Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field (Master’s preferred).
  • 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
  • Expertise in managing: Windows Server, Linux, Active Directory, and Group Policies
  • Microsoft 365, Exchange Online, Intune, Azure AD
  • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
  • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
  • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
  • Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Benefits

  • 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.
  • Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.
  • Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.
  • Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

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