• Provide effective strategic and tactical sales direction and communication strategies to grow and retain existing business and to develop new business, improve profitability of existing business, and to develop new business opportunities. • Focus on the growth and retention of assigned accounts through share of wallet and developing and executing a long-term strategy. • Partner with the Marketing and Commercial Excellence teams to build account plans for assigned accounts. • Negotiate and communicate effectively internally and externally across all levels of the organization. • Manage strategic growth plans for assigned accounts and develop plans. • Maintain and build strong relationships with key decision makers of assigned accounts. • Identify key decision makers and influencers beyond purchasing (total enterprise) and craft relationship map to ensure strategic and tactical alignment. • Keep business plans and customer strategy up to date at all times using the specific Amcor Tools. • Collaborate closely with R&D, Marketing and Operations to ensure account strategies are implemented. • Monitor business performance against target - both volume and margin and coordinate corrective actions to sales programs, if necessary, to achieve target commitments. • Set up the strategy and marketing orientation for the business, on short- and long-term basis.

• Serve as the day-to-day contact for small commercial clients, providing timely and professional service support • Manage policy renewals, coverage changes, certificates, billing questions, and other service needs • Process endorsements, audits, cancellations, and reinstatements accurately and promptly • Coordinate with franchise partners and carriers to resolve service issues and ensure client satisfaction • Prepare summaries and present recommendations in collaboration with producers or franchisees • Submit applications and supplementals to carriers for quoting as needed • Maintain accurate, complete client files in the agency management system (EPIC)

• Serve as the day-to-day contact for small group accounts, providing timely and professional service support • Work alongside Mavrix Insurance Advisor on new business placements • Manage policy renewals, coverage changes, billing questions, and other service needs • Coordinate with Mavrix Insurance Advisors and carriers to resolve service issues, open enrollment, and ensure client satisfaction • Prepare summaries and present recommendations in collaboration with Mavrix Insurance Advisors.

Role Description As an Associate Account Manager CQ you are the strategic bridge between world-class technology and the hospitality industry. You will drive engagement, increase reservation availability and decrease churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues. It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. In this role you will: - Lead the overall management of our most valuable business segmentation of customers. - Resolve customer cases and tasks daily. - Turn data into actionable insights and share with restaurants to change behavior and drive adoption. - Enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability. - Respond to restaurant partner concerns from our Customer Support and field teams. - Perform presentations and training remotely to restaurant customers. - Inspire customers to think differently about their business in ways that will help both parties achieve success. - Consistently meet and exceed regular team and individual goals. - Reduce churn. Qualifications - An experienced account manager. - A consultative partner skilled in selling solutions and driving long-term value. - A hospitality expert with deep, firsthand knowledge of restaurant operations. - A self-motivated high-performer with a proven ability to thrive under pressure while meeting bold goals and deadlines. - A persuasive storyteller skilled at reframing a customer’s perspective and challenging them to think differently about their business. - A data-driven advisor with an aptitude for translating complex data into insights that persuade others to take action. - An expert communicator and trainer with a natural talent for active listening and influencing key stakeholders. - A tenacious, results-driven professional who is always reaching for the next level of success. - A collaborative problem-solver with a validated ability to work across departments to achieve collective results. - A highly organised executor with a sharp eye for documentation and excellent time management skills. - An adaptable innovator who has shown success navigating unstructured and fast-paced environments. - A tech-savvy partner with experience using Salesforce (or an equivalent CRM). - A continuous learner—ideally with a university degree—who is passionate about the hospitality industry. - An articulate communicator with a high command of business English. Benefits - Benefits of this role will be discussed during the interview process. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.