Role Description We are looking for a data-driven CRM expert to join our team supporting a large tech client. In this role, you will serve as the bridge between marketing strategy and technical execution, transforming complex data signals into high-impact customer experiences. You aren’t just building lists; you are architecting the audience logic that powers major APAC promotional campaigns and global product launches. We are looking for a problem-solver who is as comfortable writing SQL queries as they are managing senior stakeholders. If you are passionate about the customer lifecycle and thrive in a collaborative, rapid-fire environment, you’ll fit right in! This role requires you to work in an APAC-friendly time zone, starting at 5:30 a.m. IST. - Content Thought Leadership & Localisation: Act as a strategic partner to Global teams, shaping upstream content briefs by embedding APAC market insights. Proactively surface region-specific requirements to ensure global assets are designed for local relevance and maximum impact. - NPI & Sustain Program Management: Orchestrate the end-to-end localisation and delivery timelines for all New Product Introduction (NPI) training assets. Ensure all markets receive transcreated content—including videos, e-learning modules, and one-pagers—aligned with go-live dates. - Vendor & Agency Management: Serve as the primary liaison for transcreation agencies, local reviewers, and field teams. You will ensure linguistic precision and brand voice consistency across Japan, Australia, India, Taiwan, and Southeast Asia, while managing publishing vendors to guarantee on-time delivery. - Regional Campaign Development: Identify market-specific training gaps and lead the creation of bespoke, region-led campaigns. You will develop assets that resonate with local retail teams to drive product advocacy and brand engagement. - Advocacy & Engagement Programs: Collaborate with local teams to design and localise assets aimed at building 'brand love' among retail staff, managing initiatives such as contests, seeding programs, and gamified engagement. - Cross-Functional Partnership: Work closely with Channel Sales & Activation (CSA), Retail Sales, and both Local and Global Training teams to ensure all training objectives are perfectly aligned with broader business goals. - Platform & Operational Delivery: Oversee the vendor responsible for the upload and distribution of content across various Learning Management Systems (LMS) and internal advocacy platforms. - Budget & Performance Tracking: Manage localisation budgets and monitor asset usage rates to measure the efficiency and ROI of the regional training supply chain. Qualifications - BA/BS degree or equivalent experience in Business, Marketing, or Education - 9+ years of experience in retail training, trade marketing, or project management - Proven track record of program managing complex projects with strict deadlines, specifically related to NPI or product launches - Experience managing localisation workflows and working with external vendors - Previous experience in the Consumer Electronics or Tech industry - Familiarity with Learning Management Systems (LMS) and content authoring tools - Strong understanding of regional retail landscapes and cultural nuances across APAC - Highly organised with strong project management capabilities and expert-level proficiency in methodologies and tools like Smartsheet - Ability to methodically maintain trackers and manage complex spreadsheets with high attention to detail - Exceptional stakeholder management skills and the capacity to build strong cross-functional partnerships - Flexibility and the ability to work effectively under ambiguity and uncertainty in a fast-paced, tech-driven environment - Strong aptitude for or experience in integrating AI tools into project workflows, with a preference for Google AI tools - High energy and a proactive, "go-getter" attitude focused on teamwork and project success - Exceptional verbal and written English communication and presentation skills Company Description Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

• Project Managers will generally be responsible for more than one active case at a time; a caseload of six to ten "moderately active, moderately-sized" cases will be typical, with several of the cases possibly in the discovery and/or document review stage, one case in trial, several in the deposition preparation/witness binder stage, etc. • The Project Manager is the Government's primary point of contact for all support for the case • The Project Manager will have frequent contact with the COR, Government Case Managers, trial attorneys, client agency staff, and sometimes even opposing counsel • The Project Manager is responsible for planning and managing all support for the case, including monitoring work flow, progress reporting, identifying and assigning staff, budget development and tracking, coordinating technical/data processing and eDiscovery support, and obtaining other required resources • Performs an active quality assurance role to ensure high quality work delivered on time • Ensures that proper security is maintained overall project materials, in accordance with Department security procedures • Coordinates with other Contractor components to deliver project support • When operating out of a Document Center, the Project Manager's work may be subject to coordination or direction by the Lead Project Manager.

• Deliver high-quality projects under budget and on-time. • Provide project updates on a consistent basis to various stakeholders. • Motivate and keep internal and external resources on track. • Own and track project scopes, actions, risks, issues. • Manage resource needs to reach objectives effectively. • Engage vendors for the procurement of goods and services. • Develop and maintain Project Management documentation. • Contribute to process improvement initiatives.

• Maintain project tracking: own status reporting, milestone monitoring, risk and issue logs, and escalation paths; proactively surface blockers and solutions • Coordinate cross-functional project teams across Payments, Customer Success, Implementation, Sales, Product, and Support establishing clear RACI, managing stakeholder expectations, and ensuring alignment at every phase of delivery • Run structured project kick-offs in partnership with Head of Payments, working sessions, and retrospectives; document decisions, action items, and lessons learned to improve future project delivery • Support payments process improvement projects—document current-state workflows, surface gaps and inefficiencies to leadership, and project-manage the implementation of approved process changes across teams • Project-manage the build-out and launch of payments enablement deliverables—coordinate contributors, manage timelines, and ensure on-schedule delivery of playbooks and internal guidance materials developed by subject matter experts • Identify and escalate system gaps, tooling issues, and data problems impacting payments project delivery; support leadership in scoping remediation efforts once direction is set • Track and report project outcomes against defined KPIs and milestones; surface post-project findings to leadership to inform future delivery planning