• Maintain project tracking: own status reporting, milestone monitoring, risk and issue logs, and escalation paths; proactively surface blockers and solutions • Coordinate cross-functional project teams across Payments, Customer Success, Implementation, Sales, Product, and Support establishing clear RACI, managing stakeholder expectations, and ensuring alignment at every phase of delivery • Run structured project kick-offs in partnership with Head of Payments, working sessions, and retrospectives; document decisions, action items, and lessons learned to improve future project delivery • Support payments process improvement projects—document current-state workflows, surface gaps and inefficiencies to leadership, and project-manage the implementation of approved process changes across teams • Project-manage the build-out and launch of payments enablement deliverables—coordinate contributors, manage timelines, and ensure on-schedule delivery of playbooks and internal guidance materials developed by subject matter experts • Identify and escalate system gaps, tooling issues, and data problems impacting payments project delivery; support leadership in scoping remediation efforts once direction is set • Track and report project outcomes against defined KPIs and milestones; surface post-project findings to leadership to inform future delivery planning

Senior Project Manager, Government Solutions (USA) Locations: - Los Angeles, California, United States - New York, New York, United States - Miami, Florida, United States Hybrid Or, this role can be fully remote within the United States Full-time OverviewApplication Description Help Modernize How Cities Are Planned, Approved, and Built At Archistar, we’re building AI-powered technology that helps governments tackle one of the world’s biggest challenges: the housing crisis. We partner with local governments, planning agencies, and developers to modernize planning systems, streamline permitting and approvals, and accelerate housing delivery through intelligent automation. Our platform combines artificial intelligence, spatial analysis, generative design, and advanced data visualization to help government teams make faster, smarter, and more compliant planning decisions. As we continue expanding across North America, we’re looking for an experienced Senior Project Manager, Government Solutions to lead the successful delivery and implementation of complex enterprise projects for public sector customers across the United States. This is an opportunity to work at the intersection of: - AI and emerging technology - Government digital transformation - Urban planning and housing policy - Enterprise SaaS implementation You’ll help shape the future of how cities and communities grow. The Role As a Senior Project Manager at Archistar, you will lead end-to-end implementation and delivery projects for government customers across the United States. You’ll serve as the primary delivery lead between customers and internal teams — ensuring projects are delivered on time, within scope, and aligned to customer outcomes. This role combines: - enterprise software implementation - stakeholder management - customer delivery leadership - change management - cross-functional coordination You’ll work closely with Product, Engineering, Customer Success, and government stakeholders to deliver high-impact technology solutions in complex and politically sensitive environments. We’re looking for someone who is: - highly organized - proactive and execution-focused - technically confident - customer-oriented - experienced navigating enterprise or public sector delivery environments What You'll be Responsible For Lead Enterprise Implementations - Own end-to-end delivery of government implementation projects from contract signature through go-live and post-launch support - Develop and manage project plans, timelines, milestones, risks, dependencies, and delivery outcomes - Ensure implementations are delivered successfully against scope, budget, and customer expectations - Drive accountability across both customer and internal stakeholder groups Manage Customer Relationships - Act as the primary delivery contact for government customers and strategic partners - Build trusted relationships with stakeholders across executive, operational, and technical teams - Facilitate project governance meetings, steering committees, status reporting, and executive communications - Proactively identify and resolve delivery risks, blockers, and escalations Coordinate Cross-Functional Teams - Partner closely with Product, Engineering, and Technical teams to translate customer requirements into actionable implementation plans - Coordinate internal and external stakeholders to ensure alignment throughout delivery - Support deployment of AI-powered planning and permitting solutions within customer environments Drive Change Management & Adoption - Support customer readiness, stakeholder alignment, training coordination, and end-user adoption activities - Help customers successfully navigate operational and organizational change associated with digital transformation initiatives Improve Delivery Operations - Monitor project performance and implementation health across multiple concurrent projects - Ensure customer acceptance milestones are achieved to support invoicing and revenue recognition - Contribute to continuous improvement of delivery methodologies, implementation processes, and operational frameworks - Collaborate with global teams across the United States, Canada, and Australia Requirements Required Experience - 8+ years of experience in project management, implementation management, or program delivery within a customer-facing technology environment - Proven experience delivering enterprise SaaS or software implementation projects - Experience managing complex stakeholder environments across multiple teams and levels of seniority - Strong understanding of Agile, Waterfall, or hybrid delivery methodologies - Excellent communication, facilitation, and executive stakeholder management skills - Demonstrated ability to manage project timelines, budgets, risks, and competing priorities - Experience partnering closely with technical, engineering, and product teams - Ability to manage multiple concurrent projects in fast-paced, distributed team environments Preferred Experience - Experience working with local government agencies, public sector organizations, or regulated industries - Experience supporting digital transformation or organizational change initiatives - Familiarity with public sector procurement, governance, or compliance environments - Experience in GovTech, PropTech, civic technology, urban planning, infrastructure, or smart city environments - Knowledge of permitting, planning, land use, or development workflows is a strong plus Education & Certifications - Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field preferred - PMP, PRINCE2, Agile, Scrum, or equivalent project management certifications are highly regarded Benefits Why Join Archistar? Meaningful, Mission-Driven Work Help governments and communities address housing affordability and planning challenges through innovative technology. Work on the Cutting Edge of AI Join a fast-growing company delivering AI-powered solutions that are transforming planning and permitting systems globally. High-Impact Enterprise Projects Work directly with public sector leaders and help shape how modern governments adopt technology. Collaborative Global Team Partner with talented colleagues across the United States, Canada, Australia, and beyond in a highly collaborative environment. Career Growth & Opportunity Join a scaling international company with strong momentum and significant opportunities for professional growth and leadership development. Flexible Remote Work This role is fully remote within the United States, with occasional travel for customer meetings, conferences, and team collaboration. Competitive Compensation & Benefits We offer a competitive salary, bonus opportunity, equity participation and comprehensive benefits package. Location Remote — USA (preferrably West and/or East Coast) Candidates must be legally authorized to work in the United States.

• Provide support for field-based staff and the network of participating Trade Allies • Maintain ongoing communications with participating contractors, customers, and consultants. • Clarify and resolve/escalate customer/contractor concerns related to program participation as necessary. • Build industry relationships, provide insights to ensure that programs run efficiently and effectively and constantly respond to changing market conditions. • Collaborate with regional and national teams to provide national cohesiveness and bring efficiency & best practices to your client’s programs. • Establish milestones and monitor adherence to program plans and schedules, identify program problems and obtain solutions, such as reallocation of resources or changing contractual specifications. • Support and track contractor enrollment in programs. • Assist technical teams to ensure QA/QC standards for the program are met.

Role Description The incumbent is a key member of the Operations team and is responsible for developing localization solutions and workflows, timely and accurate completion of projects, working closely with Client Managers to maximize revenue opportunities, and building long-term, mutually beneficial relationships with clients. The Senior Project Manager position is critical to the overall success of the company. - Build strong personal relationships with current and prospective clients. - Identify new business opportunities from existing clients and communicate them to the Sales team. - Develop and execute solutions for current and prospective clients. - Support the Sales team as needed to help close new business opportunities. - Maintain close contact with the client whenever an issue is at stake to ensure proper resolution. - Provide management with feedback and recommendations on necessary changes to streamline and improve the company's processes, procedures, and services. - Provide supervision and mentoring and/or manage Project Managers and Project Coordinators. - Work with the Sales team and Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects. - Maintain and update key LanguageLine business systems, such as XTRF, LLTS Wiki, and Confluence. - Contribute to the Process and Quality Improvement Initiative by participating on cross-functional teams. - Arrange and assign linguists for projects. - Manage the relationships with linguists to encourage cooperation. - Manage contractors to ensure their delivery of product on time. - Monitor quality control procedures to ensure that all quality checks are completed. - Consistently track projects; report status and key issues to Account Executives. - Ensure that projects are delivered on time, on budget, and with the required level of quality. - Communicate directly with clients concerning all manner of project-related activity, including change order parameters and project status. - Ensure that projects are delivered to the clients' specifications and expectations. - Provide training and consulting services to Project Managers and participate as a consultant for systems development activities. - Train, develop, and provide ongoing support for direct reports. - Conduct regular one-on-one meetings with direct reports. - Perform and execute all performance reviews, updates, and goal planning/tracking as directed by LanguageLine. - Review and approve all direct report timesheets and PTO. - Other duties as may be assigned by the President, Operations Director, Director of Engineering or Processes, or Project Management Manager. Qualifications - A minimum of a Bachelor's degree or equivalent experience. - Hands-on knowledge of database functions and concepts. - Must be very resourceful, with the ability to work independently. - Must have proven organizational and communication skills. Requirements - Knowledge of MS Word suite (Word, Excel, PPT, Outlook). - Thorough knowledge of project management fundamentals as they apply to the localization industry. - Exceptional attention to detail, organizational skills, and ability to multi-task. - Excellent oral and written communication skills. - Excellent interpersonal skills. - Foreign language skills a plus. Company Description