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LanguageLine Solutions was established in 1982 to provide a more effective communication method for non-English speakers. Today, the company is a leading provid
Senior Project Manager
Location
United States
Posted
13 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Senior Project Manager
LanguageLine Solutions
Role Description The incumbent is a key member of the Operations team and is responsible for developing localization solutions and workflows, timely and accurate completion of projects, working closely with Client Managers to maximize revenue opportunities, and building long-term, mutually beneficial relationships with clients. The Senior Project Manager position is critical to the overall success of the company. - Build strong personal relationships with current and prospective clients. - Identify new business opportunities from existing clients and communicate them to the Sales team. - Develop and execute solutions for current and prospective clients. - Support the Sales team as needed to help close new business opportunities. - Maintain close contact with the client whenever an issue is at stake to ensure proper resolution. - Provide management with feedback and recommendations on necessary changes to streamline and improve the company's processes, procedures, and services. - Provide supervision and mentoring and/or manage Project Managers and Project Coordinators. - Work with the Sales team and Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects. - Maintain and update key LanguageLine business systems, such as XTRF, LLTS Wiki, and Confluence. - Contribute to the Process and Quality Improvement Initiative by participating on cross-functional teams. - Arrange and assign linguists for projects. - Manage the relationships with linguists to encourage cooperation. - Manage contractors to ensure their delivery of product on time. - Monitor quality control procedures to ensure that all quality checks are completed. - Consistently track projects; report status and key issues to Account Executives. - Ensure that projects are delivered on time, on budget, and with the required level of quality. - Communicate directly with clients concerning all manner of project-related activity, including change order parameters and project status. - Ensure that projects are delivered to the clients' specifications and expectations. - Provide training and consulting services to Project Managers and participate as a consultant for systems development activities. - Train, develop, and provide ongoing support for direct reports. - Conduct regular one-on-one meetings with direct reports. - Perform and execute all performance reviews, updates, and goal planning/tracking as directed by LanguageLine. - Review and approve all direct report timesheets and PTO. - Other duties as may be assigned by the President, Operations Director, Director of Engineering or Processes, or Project Management Manager. Qualifications - A minimum of a Bachelor's degree or equivalent experience. - Hands-on knowledge of database functions and concepts. - Must be very resourceful, with the ability to work independently. - Must have proven organizational and communication skills. Requirements - Knowledge of MS Word suite (Word, Excel, PPT, Outlook). - Thorough knowledge of project management fundamentals as they apply to the localization industry. - Exceptional attention to detail, organizational skills, and ability to multi-task. - Excellent oral and written communication skills. - Excellent interpersonal skills. - Foreign language skills a plus. Company Description
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