• Develop and execute the global clinical affairs strategy aligned to pipeline and growth objectives • Build integrated evidence-generation plans supporting FDA, IVDR, CE Mark, and international submissions • Serve as a trusted executive advisor on clinical trends, competitive dynamics, and market opportunities • Translate unmet customer needs from health systems, laboratories, and clinicians into actionable clinical priorities • Lead multicenter pivotal trials, performance studies, usability studies, and post-market evidence programs • Ensure high-quality execution across timelines, budgets, CRO management, and investigator relationships • Interpret clinical data to support claims development, product positioning, and launch readiness • Advance programs in respiratory disease, sepsis, bloodstream infection, antimicrobial stewardship, and emerging pathogens • Lead evidence strategies for troponin, BNP/NT-proBNP, coagulation, and cardiovascular risk diagnostics • Drive adoption strategies informed by real-world clinical laboratory operations and customer workflow needs • Build relationships with hospital labs, integrated delivery networks, academic centers, and reference laboratories • Collaborate with Medical Affairs to develop and implement publication strategy, advisory boards, and KOL engagement • Support market access and reimbursement evidence needs • Partner with Commercial teams on evidence-based messaging and customer education • Recruit, mentor, and retain top clinical affairs talent • Build scalable processes, metrics, and organizational capability to support growth • Foster a culture of urgency, accountability, collaboration, and excellence

• Define and execute the enterprise strategy for Humana’s OTC line of business, positioning it as a component of Medicare Advantage and consumer digital experience • Establish the operating model for OTC benefits, including digital platforms, vendor partnerships, fulfillment models, and integration with internal systems and channels • Drive innovation across OTC benefit delivery, including personalization, omni‑channel access, automation, and data‑driven experiences • Partner with Medicare, Pharmacy, Clinical, Technology, Marketing, and Consumer Experience leaders to integrate OTC engagement into the end‑to‑end member journey • Own business performance, including growth strategy, financial modeling, budgeting, and performance measurement • Use data and insights to shape assortment and experience strategies that influence member behaviors, increase appropriate benefit utilization, and support outcomes such as adherence, prevention, and condition management • Lead merchandising and lifecycle strategies across digital and physical fulfillment channels, including personalization, product placement, promotions, and recommendations tied to member needs and business goals • Establish KPIs focused on benefit utilization, member experience, quality, equity, and operational efficiency • Ensure compliance with CMS and regulatory requirements governing OTC benefits, working closely with Legal, Compliance, Audit, and Risk teams • Build and scale the organization, capability, and governance required to support a sustainable OTC digital business • Serve as an executive thought leader and influencer on consumer benefits, digital engagement, and Medicare innovation

• Responsible for developing and executing a comprehensive talent development strategy for the university • Ensure that talent development initiatives are aligned to organizational strategy, deliver measurable ROI, and strengthen the university’s culture • Design and lead integrated strategies across leadership development, succession planning, organizational effectiveness, learning, and employee experience • Accountable for all organizational training and development activities and outcomes • Serve as a consultant to teams across the University • Develop training strategies to support the University's initiatives • Shape competency model framework to serve as a foundation for all professional development efforts

• Own Customer Satisfaction and Client Experience – Drive high client satisfaction and advocacy by proactively managing client health, building strong executive relationships, and anticipating issues early to prevent escalation. • Own Account P&L and Financial Performance – Manage profitability of assigned accounts by ensuring delivery is executed within financial targets while optimizing cost, efficiency, and margin. • Shape service costing and delivery efficiency – Provide input into service costing and delivery models while identifying and implementing ways to deliver services faster, better, and more cost-effectively. • Drive Growth and Expansion – Continuously identify and execute opportunities to increase revenue within assigned accounts through expansion, cross-sell, and upsell of additional services and solutions. • Lead Executive Client Engagement – Serve as the executive sponsor and trusted advisor to client leadership teams; build and maintain long-term relationships and lead executive business reviews and governance forums. • Demonstrate and communicate client value – Ensure clients recognize measurable business value beyond delivery metrics by connecting services to strategic outcomes, cost optimization, risk reduction, innovation enablement, and overall business impact. • Ensure Delivery Excellence Across Services – Partner with support, application management, and professional services teams to ensure seamless, high-quality delivery and a unified client experience across all services. • Partner with Global Delivery Centers on service and skills development – Work collaboratively with Global Delivery Centers to identify, develop, expand, and refine services and capabilities based on client needs, delivery priorities, and market demand. • Manage Risk and Client Health – Proactively identify and mitigate risks to client satisfaction, retention, and profitability; align internal teams to address issues early and maintain strong client outcomes. • Drive Commercial and Strategic Alignment – Partner with Sales, Marketing, and business leadership to align delivery outcomes with growth objectives; support renewals and influence commercial strategies to maximize client and company value. • Define, expand, and sustain strategic account priorities – Partner with Sales and Marketing to identify strategic accounts, define the criteria and value drivers that distinguish them, sustain those relationships through differentiated engagement and long-term growth planning, and help elevate additional accounts into strategic account status over time. • Enable Sales and Marketing on service positioning – Partner with Sales and Marketing to enable the effective positioning and selling of new and evolving professional services and managed services offerings through clear value messaging, internal education, and go-to-market support. • Mentor and elevate the delivery organization – Serve as a mentor, teacher, and experienced leader within the broader delivery organization by providing guidance, sharing best practices, and applying practical experience to strengthen team capability, execution quality, and leadership effectiveness. • Strengthen Governance and Operating Discipline – Define and track key client metrics, establish governance models, and drive performance management and continuous improvement across delivery and engagement models. • Develop account health metrics – Establish internal metrics and indicators that provide a comprehensive view of each account’s true health, including client satisfaction, delivery performance, financial performance, growth potential, and risk signals. • Advance AI-enabled service delivery – Partner across delivery and operational teams to identify, develop, and implement AI-enabled solutions, tools, and practices that improve service quality, increase speed, reduce cost, and strengthen the scalability of delivery models.