Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Products and Solutions Who is Mastercard? We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. The Product Specialist will be part of the Core Consumer Products team, responsible for managing Mastercard's Mass and Affluent credit card product portfolio. This role plays a key part in supporting product strategy development and ensuring the effective execution of value propositions for clients and cardholders. The ideal candidate combines strong analytical skills with excellent communication abilities, enabling close collaboration with internal stakeholders and external partners.Key Responsibilities• Support the management of Mastercard proprietary airport lounges (VIP Lounges)• Act as the focal point for the Consumer Products team in the management of benefits vendors• Ensure quality alignment and delivery standards across benefits partners• Contribute to the definition, scope, and ongoing maintenance of the cardholder experience• Perform portfolio performance analysis and generate actionable insights• Conduct cardholder behavior studies to support strategic decision-making• Support the development of business cases and product P&L analyses• Manage contracts and payments related to the product area• Monitor and control the department budgetRequired Profile• Strong analytical mindset with the ability to interpret data and financial metrics• Clear and effective communication skills, both written and verbal• Ability to manage multiple stakeholders and vendors• Strong attention to detail and ownership of deliverables Languages: • English required • Additional languages a plus Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Lead, mentor, and develop a team of Sales Engineers with product specializations spanning Ads, Leads, CAPI, and Reporting APIs — owning capacity planning, support rotations, and professional growth. • Serve as the senior technical escalation point for complex or ambiguous integration scoping, determining what's SE-supportable versus what requires engineering involvement. • Stay hands-on as a working manager: provide overflow support during high-volume periods, troubleshoot integration issues alongside the team, and maintain credibility as a technical resource. • Partner with Product and Engineering on feature prioritization and roadmap decisions, authoring proposals informed by field-level integration friction and client feedback. • Own the end-to-end SE engagement model: how account teams request support, how clients onboard, how work is tracked and routed across the team. • Design and maintain automation systems that scale the team's leverage — AI-powered task assignment, intelligent knowledge bots, and cross-platform sync between communication and project management tools. • Maintain the team's canonical SOP library: configuration guides, troubleshooting playbooks, onboarding templates, and pacing references. • Identify and implement self-serve patterns that reduce manual SE involvement without sacrificing client experience or integration quality. • Represent the voice of the external developer in internal product discussions, translating recurring technical challenges into actionable roadmap input.

• The Sales Engineer is responsible for maximizing order intake and profitable sales in line with the company strategy within an assigned sales territory. • Develop and manage an individual sales plan aligned to territory objectives, including target account selection, lead qualification, pipeline development and accurate forecasting. • Build and maintain strong relationships with customers and key decision-makers through proactive contact management, regular customer visits, and structured follow-up using CRM tools. • Conduct discovery meetings to understand application requirements, technical specifications, budget constraints and timelines; translate customer needs into a clear value proposition. • Plan and deliver compelling product demonstrations (remote and on-site), tailoring presentations to both technical and commercial stakeholders and addressing questions and objections. • Coordinate and support evaluations, trials and proof-of-concept activities as needed, ensuring technical feasibility and documenting outcomes to support customer decision-making. • Select and configure appropriate equipment and solution options to meet customer requirements, ensuring compatibility with the customer environment and compliance with relevant standards. • Prepare high-quality commercial offers and detailed financial proposals, including pricing, configuration, scope of supply, delivery terms and any service components. • Collaborate with internal teams (e.g., applications/engineering, operations and service) to validate technical solutions, confirm availability and lead times, and ensure an accurate quotation. • Negotiate within agreed parameters and manage the opportunity from initial contact through order receipt, including documentation, internal handover and follow-up to secure timely closure. • Maintain up-to-date records of customer interactions, opportunities and next steps; provide regular reporting on activity, funnel status and market feedback. • Represent the company at relevant events (e.g., customer meetings, seminars and trade shows) and gather competitive and market intelligence to support business strategy.

Role Description We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You will act as a trusted advisor to a broad portfolio of customers across industries in MongoDB’s Commercial Growth territory, helping them design, build, and scale modern applications. This role can be based in Mexico City. Qualifications - 5 to 8 years of related industry experience, ideally 2 years of experience in a customer facing role - Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity - Experience implementing scalable and highly available distributed systems in the cloud and on-prem - Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology - Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership - Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle - A Bachelor’s degree or equivalent work experience - Requires professional proficiency in both written and verbal English communication Requirements - Experience developing, deploying, or supporting applications with any of the major cloud providers - Experience working in a technical pre-sales capacity - Experience with database programming and data models - Experience in data engineering or AI/ML projects - Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message - A MongoDB Certification - A Cloud Provider Certification What you do at MongoDB In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will: - Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB - Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders - Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation) - Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events - Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction - Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members - Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends What you will learn - MongoDB Product Suite Mastery - Core Database Server: Master the fundamentals and advanced features of MongoDB's core database - Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts - Relational Migrator: Learn to migrate from relational databases seamlessly - Market-Relevant Technologies - Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms - Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes - Modern Architecture Design - Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security - Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space - Sales Techniques and Soft Skills - Effective Communication: Master presentations, demonstrations, and whiteboarding - Client Interaction: Develop strategies for discovery and objection handling - Industry Insights - Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries Company Description MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.