Senior Knowledge Management Specialist Location: India (Remote) Company Summary As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com Business Summary Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career! Position Responsibilities Key Responsibilities Knowledge Creation & Content Development - Leverage GenAI tools to author, edit, and publish high-quality knowledge articles, troubleshooting documents, FAQs, and SOPs for Deltek products. - Apply KCS (Knowledge-Centered Service) v6 methodology to capture, structure, and continuously improve knowledge assets. - Leverage GenAI tools (Claude, ChatGPT, Copilot, etc.) to automate bulk content creation, generate first drafts, and accelerate article production at scale. - Transform complex support case resolutions, SME inputs, and product documentation into clear, customer-friendly knowledge articles. - Meet and consistently deliver against monthly and quarterly content creation targets. AI-Powered Content Gap Analysis - Use GenAI tools to analyze user search query data and Coveo search analytics to identify content gaps — topics users are searching for but finding no or poor results on. - Analyze support case data to identify recurring issues, undocumented resolutions, and emerging product pain points that require new knowledge content. - Produce regular content gap reports and prioritize article creation backlog in collaboration with management. - With guidance, develop familiarity with Deltek's product lifecycle stages to recognize when recurring case patterns or heavily-used workarounds may signal opportunities beyond content creation — flagging trends to management that may warrant documentation team engagement or product feedback rather than additional knowledge articles. Collaboration & Stakeholder Engagement - Partner closely with Support SMEs and Team Managers to extract tacit knowledge, validate technical accuracy, and obtain article approvals. - Work with the Coveo SME and technical team to ensure content is optimized for search relevance, metadata tagging, and discoverability. - Participate in KM related team meetings, content sprints, and knowledge quality review cycles. Content Quality & Governance - Ensure all published content adheres to Deltek's KM style guide, tone, formatting standards, and article templates. - Perform periodic audits of existing knowledge base content to flag outdated, redundant, or inaccurate articles for revision. - Track article performance metrics (views, deflection rates, feedback scores) & update content. Qualifications Required Qualifications - Experience: 2–4 years in Knowledge Management, Technical Writing, Content Development, or a related field — ideally within a software support or SaaS environment. - KCS Proficiency: Working knowledge of KCS methodology and its application in a support knowledge base environment. - GenAI Fluency: Hands-on experience using Generative AI tools (Claude, ChatGPT, Gemini, or similar) for content creation, summarization, and analysis. Ability to write effective prompts to produce production-quality outputs. - Writing Skills: Exceptional written English — ability to write clearly, concisely, and accurately for both technical and non-technical audiences. - Analytical Mindset: Comfort working with search analytics data, case reports, and query logs to derive content insights. - Tool Proficiency: Experience with knowledge base platforms (Salesforce Knowledge, Confluence, ServiceNow, or similar), CRM systems, & search platforms like Coveo is a plus. - Adaptability: Ability to juggle multiple projects simultaneously and thrive under deadline. Advantageous Qualifications - Exposure to ERP, project management, or accounting software (Costpoint, Vantagepoint, Ajera, ComputerEase, or similar) is a significant advantage. - KCS Practices certification or KCS v6 Fundamentals certification. - Experience with Coveo or similar AI-powered enterprise search platforms. - Familiarity with basic data querying or BI tools (Excel pivot tables, Power BI, Tableau) for analyzing content performance data. - Awareness of software product lifecycle concepts and the ability to distinguish between content gaps, documentation gaps, and potential product improvement opportunities. - Experience interacting with AI tools beyond basic prompting — such as refining system instructions, organizing knowledge for AI consumption, or evaluating how content structure impacts AI response quality. - Content localization experience Career Interests Customer Support Position Type FT Travel Requirements No Applicant Privacy Notice Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

• Own our webinar program end-to-end — from scheduling and registration through promotion, follow-up, and reporting • Lead speaker coordination, attendee management, and platform execution • Drive a consistent monthly webinar cadence (minimum 1 per month) and hold the program to that pace • Build and own our event calendar; every event goes to market with a clear brief, budget, and pipeline target • Manage all event logistics: venue, vendor, swag, shipping, attendee communications, and post-event follow-up. Some travel may be required. • Lead execution for trade shows, partner activations, and field marketing programs across our two brands • Own execution for co-webinars and co-marketing programs alongside our Partner Marketing Manager as needed • Report on program performance and bring insights back to the team — not just the numbers, but what they mean • Own the campaign calendar — every program, every asset deadline, every launch date, all in one place • Coordinate across design, content, paid, and lifecycle teams to make sure programs launch on time with the right assets • Build and maintain repeatable workflows that make the team faster over time — we use Asana and HubSpot and we want someone who builds systems, not just uses them • Run a regular feedback cadence with our SDR and AE teams — what messaging is resonating, what program leads are converting, what's coming up in conversations • Document what you learn and bring it back to the team so every program gets sharper than the last • Coordinate post-program lead handoff.

Role Description We are hiring an AI Operations Specialist to help build and scale AI-driven workflows across a fast-growing operations organization. This is a hands-on builder role for someone who can rapidly design, test, and deploy AI agents, automations, and reusable “skills” using tools like Claude, Zapier, OpenAI, n8n, Make, and related AI platforms. The ideal candidate is highly practical, fast-moving, and comfortable turning messy business processes into scalable AI-enabled workflows. This person should be able to work independently, identify automation opportunities, and quickly build working solutions. AI Agent & Skill Building - Build AI agents, automations, and reusable “skills” that reduce manual work - Rapidly prototype and deploy workflow automations using Claude, Zapier, n8n, Make, OpenAI, and similar tools - Create AI-powered processes that support operations, administration, research, reporting, and internal workflows - Integrate AI tools with existing business systems through APIs, webhooks, and automation platforms Workflow Automation - Identify repetitive manual workflows that can be automated or AI-assisted - Map business processes and redesign them into scalable automated workflows - Build repeatable systems that can be reused across teams and departments - Improve speed, accuracy, and consistency of operational processes AI Implementation & Optimization - Test, evaluate, and improve AI agents and automations based on output quality and reliability - Troubleshoot automation failures and improve workflow performance - Document workflows, prompts, logic, and system instructions clearly - Stay current on new AI tools and recommend practical ways to implement them Cross-Functional Support - Work with business and operations teams to understand pain points and translate them into AI solutions - Train non-technical team members on how to use AI tools and workflows - Serve as an internal AI automation expert and help drive adoption across the organization Qualifications - 3+ years of experience in AI automation, workflow automation, operations, technical implementation, or related roles - Strong hands-on experience with Claude - Strong hands-on experience with Zapier - Experience building AI agents, automations, or reusable AI workflows - Familiarity with tools such as OpenAI, ChatGPT, n8n, Make, Airtable, Google Workspace, APIs, webhooks, or similar platforms - Ability to quickly turn business requirements into working AI-enabled solutions - Strong process-mapping and problem-solving skills - Excellent documentation and communication skills - Comfortable working independently in a fast-moving environment Preferred Qualifications - Experience building Claude skills, custom GPTs, AI agents, or agentic workflows - Experience with API integrations and webhook-based automations - Experience using no-code/low-code automation platforms - Basic scripting experience with Python or JavaScript - Experience supporting U.S.-based teams or distributed teams - Background in operations, business systems, productivity automation, or internal tools Interview Requirement As part of the interview process, candidates must submit or walk through an example of a skill, agent, or automation you have personally built. The example should ideally include: - What problem it solved - Tools used - Workflow or agent logic - Business impact or time saved - Screenshots, demo, Loom video, or live walkthrough if available What Success Looks Like - AI agents and automations are built quickly and used by the team - Manual operational work is meaningfully reduced - Reusable workflows and skills are documented and scalable - Teams adopt AI tools more effectively - The company develops a strong foundation for AI-enabled operations

Role Description A rapidly growing software platform for moving companies is seeking a detail-oriented and customer-focused Virtual Assistant to join their onboarding and customer success teams. This critical full-time remote role ensures a seamless transition for new customers by managing account setup, importing and formatting legacy data, and overseeing onboarding tasks and deadlines. You will collaborate closely with Customer Success Managers and Support teams to deliver high-quality customer experiences. - Data Management: Import, reformat, clean, and accurately enter customer data (pricing, services, records) into SmartMoving using Excel/Google Sheets. - Account Setup: Assist with setting up core account elements (documents, service types, integrations, users, permissions) and track onboarding progress in CRM systems. - Customer Interaction: Respond to basic customer support questions via email/chat, make outbound calls for clarification, and provide status updates. - Project & Deadline Management: Own follow-up tasks, coordinate internally to meet timelines, and escalate blockers. - Team Collaboration: Work closely with Customer Success and Support, maintaining clear documentation of account progress and customer interactions. Qualifications - 1+ year in a remote support, data entry, onboarding, or admin role (SaaS or software onboarding preferred). - Proficiency in Excel/Google Sheets (filters, formatting, basic formulas). - Strong written and verbal English communication skills. - Highly organized, deadline-oriented, self-motivated, and comfortable with outbound calls. - Tech-savvy with eagerness to learn new tools; CRM, helpdesk, or project tracking experience is a plus. - Ability to multitask and adapt in a fast-paced environment. - Experience in using AI tools effectively, including the ability to prompt and leverage AI to improve speed and output quality.