Role Description We are looking for an Associate / Senior Associate – Delivery Operations to support the Delivery Excellence function through effective operational coordination, staffing data management, and reporting. This role requires strong attention to detail, operational rigor, and the ability to manage high-volume transactional activities that drive accurate cost allocation, workforce visibility, and business insights for senior leadership. - Manage and maintain accurate operational data across internal systems, including CRM/Dossier, ensuring data integrity and consistency. - Execute resource allocation and cost allocation activities while reconciling project information against Statements of Work (SoW) and billing systems. - Act as a primary coordination point between Client Partners (CPs), Offshore Staffing Teams, and FinOps for operational and administrative processes. - Support project setup activities, financial data validation, and resource deployment tracking to ensure seamless delivery operations. - Generate, maintain, and distribute daily, weekly, and monthly operational reports for leadership and stakeholders with high accuracy and timeliness. - Ensure adherence to reporting standards, defined formats, and data quality requirements across all deliverables. - Collaborate effectively with multiple onshore and offshore support functions to streamline operational workflows and manage interdependencies. - Maintain strict governance, confidentiality, and compliance standards while handling sensitive employee and operational data. - Support continuous improvement initiatives by identifying operational gaps, improving reporting efficiency, and enhancing data management processes. Qualifications - Bachelor’s degree in Business, Operations, Finance, Analytics, or a related quantitative field. - 2–4 years of experience, preferably within a professional services or consulting organization. - Willingness to work predominantly in Eastern Time (ET/EST) hours to support collaboration with US/onshore teams, with flexibility for partial overlap with IST as required. - Strong hands-on experience with Microsoft Excel and/or Google Sheets for data manipulation, reporting, reconciliation, and operational tracking. - Proven ability to curate, validate, and manage large datasets with a high degree of accuracy and adherence to defined reporting formats. - Demonstrated experience leveraging AI tools and automation techniques to improve operational efficiency and streamline routine processes. - Excellent written and verbal communication skills with strong organizational and stakeholder management abilities. - Exceptional attention to detail with the ability to perform rigorous follow-ups, audits, and data quality checks. - Strong analytical and problem-solving skills with the ability to identify discrepancies, reconcile operational data, and resolve process-related issues effectively. - Ability to manage multiple operational tasks in a fast-paced, high-volume environment while meeting strict timelines. Benefits - This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility. Company Description Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

• Responsible for executing and overseeing the management of company implementation processes in corporate systems, ensuring data integrity between our clients (HR), carriers and Alper through data reconciliations and audits. • Directly handle operational requests from internal and external clients using tools provided by Alper. • Act as the focal point for resolving complex issues and user inquiries (internal and external clients) related to registrations. • Receive daily requests for processes to be executed. • Validate documentation and supporting information before entry to ensure data accuracy. • Monitor and correct inconsistencies identified in records. • Enter additional and detailed information into the appropriate fields in the system. • Perform "Bate Cadastral" (registration reconciliation) according to company schedules and ad hoc requests. • Ensure that all registration and maintenance activities comply with carriers'/insurers' general terms and rules. • Create and update departmental procedure manuals. • Provide support to clients and internal areas on questions related to data and registrations. • Support the team in managing deadlines, volumes and quality of the area's activities. • Lead resolution of critical issues and matters, maintain good team relationships and communicate with the team clearly and transparently. • Conduct system training (for new employees, client onboarding and refreshers), for both internal and external clients. • Responsible for managing deadlines, volumes and quality of the area's activities, lead critical issues, maintain good team relationships and ensure clear and transparent communication with the team. • Support leadership in implementing improvements, projects and automation.

• Collaborate with internal teams (Sales, Product, Risk) to resolve customer issues and ensure a seamless customer experience. • Assist in customer onboarding, conducting business reviews, and improving operational processes under the guidance of the Business Ops Manager. • Conduct market research and analyze data to inform strategic decisions and process improvements. • Support the optimization of operational workflows to enable scalable growth. • Identify challenges and propose actionable solutions to improve customer satisfaction, retention, and adoption. • Build foundational skills in analysis, communication, and project coordination.

• Support the team day-to-day with artist relations, operations, and social media. • Reach out to artists via social media and other platforms. • Manage follow-up with interested artists and maintain communications. • Update tracking sheets and organizational tools. • Support ongoing operations management. • Ensure daily follow-up on various operational tasks. • Assist with publishing content on social media.