Role Description We are hiring an AI Operations Specialist to help build and scale AI-driven workflows across a fast-growing operations organization. This is a hands-on builder role for someone who can rapidly design, test, and deploy AI agents, automations, and reusable “skills” using tools like Claude, Zapier, OpenAI, n8n, Make, and related AI platforms. The ideal candidate is highly practical, fast-moving, and comfortable turning messy business processes into scalable AI-enabled workflows. This person should be able to work independently, identify automation opportunities, and quickly build working solutions. AI Agent & Skill Building - Build AI agents, automations, and reusable “skills” that reduce manual work - Rapidly prototype and deploy workflow automations using Claude, Zapier, n8n, Make, OpenAI, and similar tools - Create AI-powered processes that support operations, administration, research, reporting, and internal workflows - Integrate AI tools with existing business systems through APIs, webhooks, and automation platforms Workflow Automation - Identify repetitive manual workflows that can be automated or AI-assisted - Map business processes and redesign them into scalable automated workflows - Build repeatable systems that can be reused across teams and departments - Improve speed, accuracy, and consistency of operational processes AI Implementation & Optimization - Test, evaluate, and improve AI agents and automations based on output quality and reliability - Troubleshoot automation failures and improve workflow performance - Document workflows, prompts, logic, and system instructions clearly - Stay current on new AI tools and recommend practical ways to implement them Cross-Functional Support - Work with business and operations teams to understand pain points and translate them into AI solutions - Train non-technical team members on how to use AI tools and workflows - Serve as an internal AI automation expert and help drive adoption across the organization Qualifications - 3+ years of experience in AI automation, workflow automation, operations, technical implementation, or related roles - Strong hands-on experience with Claude - Strong hands-on experience with Zapier - Experience building AI agents, automations, or reusable AI workflows - Familiarity with tools such as OpenAI, ChatGPT, n8n, Make, Airtable, Google Workspace, APIs, webhooks, or similar platforms - Ability to quickly turn business requirements into working AI-enabled solutions - Strong process-mapping and problem-solving skills - Excellent documentation and communication skills - Comfortable working independently in a fast-moving environment Preferred Qualifications - Experience building Claude skills, custom GPTs, AI agents, or agentic workflows - Experience with API integrations and webhook-based automations - Experience using no-code/low-code automation platforms - Basic scripting experience with Python or JavaScript - Experience supporting U.S.-based teams or distributed teams - Background in operations, business systems, productivity automation, or internal tools Interview Requirement As part of the interview process, candidates must submit or walk through an example of a skill, agent, or automation you have personally built. The example should ideally include: - What problem it solved - Tools used - Workflow or agent logic - Business impact or time saved - Screenshots, demo, Loom video, or live walkthrough if available What Success Looks Like - AI agents and automations are built quickly and used by the team - Manual operational work is meaningfully reduced - Reusable workflows and skills are documented and scalable - Teams adopt AI tools more effectively - The company develops a strong foundation for AI-enabled operations

Role Description A rapidly growing software platform for moving companies is seeking a detail-oriented and customer-focused Virtual Assistant to join their onboarding and customer success teams. This critical full-time remote role ensures a seamless transition for new customers by managing account setup, importing and formatting legacy data, and overseeing onboarding tasks and deadlines. You will collaborate closely with Customer Success Managers and Support teams to deliver high-quality customer experiences. - Data Management: Import, reformat, clean, and accurately enter customer data (pricing, services, records) into SmartMoving using Excel/Google Sheets. - Account Setup: Assist with setting up core account elements (documents, service types, integrations, users, permissions) and track onboarding progress in CRM systems. - Customer Interaction: Respond to basic customer support questions via email/chat, make outbound calls for clarification, and provide status updates. - Project & Deadline Management: Own follow-up tasks, coordinate internally to meet timelines, and escalate blockers. - Team Collaboration: Work closely with Customer Success and Support, maintaining clear documentation of account progress and customer interactions. Qualifications - 1+ year in a remote support, data entry, onboarding, or admin role (SaaS or software onboarding preferred). - Proficiency in Excel/Google Sheets (filters, formatting, basic formulas). - Strong written and verbal English communication skills. - Highly organized, deadline-oriented, self-motivated, and comfortable with outbound calls. - Tech-savvy with eagerness to learn new tools; CRM, helpdesk, or project tracking experience is a plus. - Ability to multitask and adapt in a fast-paced environment. - Experience in using AI tools effectively, including the ability to prompt and leverage AI to improve speed and output quality.

Role Description We are looking for an Associate / Senior Associate – Delivery Operations to support the Delivery Excellence function through effective operational coordination, staffing data management, and reporting. This role requires strong attention to detail, operational rigor, and the ability to manage high-volume transactional activities that drive accurate cost allocation, workforce visibility, and business insights for senior leadership. - Manage and maintain accurate operational data across internal systems, including CRM/Dossier, ensuring data integrity and consistency. - Execute resource allocation and cost allocation activities while reconciling project information against Statements of Work (SoW) and billing systems. - Act as a primary coordination point between Client Partners (CPs), Offshore Staffing Teams, and FinOps for operational and administrative processes. - Support project setup activities, financial data validation, and resource deployment tracking to ensure seamless delivery operations. - Generate, maintain, and distribute daily, weekly, and monthly operational reports for leadership and stakeholders with high accuracy and timeliness. - Ensure adherence to reporting standards, defined formats, and data quality requirements across all deliverables. - Collaborate effectively with multiple onshore and offshore support functions to streamline operational workflows and manage interdependencies. - Maintain strict governance, confidentiality, and compliance standards while handling sensitive employee and operational data. - Support continuous improvement initiatives by identifying operational gaps, improving reporting efficiency, and enhancing data management processes. Qualifications - Bachelor’s degree in Business, Operations, Finance, Analytics, or a related quantitative field. - 2–4 years of experience, preferably within a professional services or consulting organization. - Willingness to work predominantly in Eastern Time (ET/EST) hours to support collaboration with US/onshore teams, with flexibility for partial overlap with IST as required. - Strong hands-on experience with Microsoft Excel and/or Google Sheets for data manipulation, reporting, reconciliation, and operational tracking. - Proven ability to curate, validate, and manage large datasets with a high degree of accuracy and adherence to defined reporting formats. - Demonstrated experience leveraging AI tools and automation techniques to improve operational efficiency and streamline routine processes. - Excellent written and verbal communication skills with strong organizational and stakeholder management abilities. - Exceptional attention to detail with the ability to perform rigorous follow-ups, audits, and data quality checks. - Strong analytical and problem-solving skills with the ability to identify discrepancies, reconcile operational data, and resolve process-related issues effectively. - Ability to manage multiple operational tasks in a fast-paced, high-volume environment while meeting strict timelines. Benefits - This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility. Company Description Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

• Responsible for executing and overseeing the management of company implementation processes in corporate systems, ensuring data integrity between our clients (HR), carriers and Alper through data reconciliations and audits. • Directly handle operational requests from internal and external clients using tools provided by Alper. • Act as the focal point for resolving complex issues and user inquiries (internal and external clients) related to registrations. • Receive daily requests for processes to be executed. • Validate documentation and supporting information before entry to ensure data accuracy. • Monitor and correct inconsistencies identified in records. • Enter additional and detailed information into the appropriate fields in the system. • Perform "Bate Cadastral" (registration reconciliation) according to company schedules and ad hoc requests. • Ensure that all registration and maintenance activities comply with carriers'/insurers' general terms and rules. • Create and update departmental procedure manuals. • Provide support to clients and internal areas on questions related to data and registrations. • Support the team in managing deadlines, volumes and quality of the area's activities. • Lead resolution of critical issues and matters, maintain good team relationships and communicate with the team clearly and transparently. • Conduct system training (for new employees, client onboarding and refreshers), for both internal and external clients. • Responsible for managing deadlines, volumes and quality of the area's activities, lead critical issues, maintain good team relationships and ensure clear and transparent communication with the team. • Support leadership in implementing improvements, projects and automation.