• Submit and track claims through RCM and payer portals • Monitor denials and resolve root causes promptly • Communicate documentation issues clearly and professionally • Collect patient responsibility (copays, deductibles, no-show fees) • Track payer trends and escalate systemic issues • Collaborate with our RCM vendor • Maintain accurate spreadsheets and reporting • Support audits and payer inquiries as needed

• Serves as a subject matter resource for the designated Patient Billing function and demonstrates accountability in delivering accurate work within established timelines. • Maintain organized documentation, standard operating procedures (SOPs), and/or checklists of all billing tasks and requirements to ensure consistency and efficiency. • Demonstrate the ability to consistently meet deadlines while managing multiple priorities in a fast-paced, evolving environment. • Follow established billing processes and procedures as outlined in SOPs and supporting checklists. • Proactively identify opportunities for process improvement while ensuring compliance with company standards. • Work collaboratively and maintain a positive, team-oriented attitude when partnering with other departments. • Support additional billing and cross-functional projects as needed, demonstrating flexibility and ownership from start to finish.

• Lead & Manage a Global Billing Team • Directly manage and develop a globally distributed team of billing analysts across multiple regions (U.S., Poland, and future international locations) • Establish clear expectations, accountability, and performance standards across time zones • Allocate and reallocate work across billing cycles to ensure coverage, accuracy, and on-time execution • Build a resilient operating model through cross-training, documented ownership, and succession planning • Coach team members to exercise judgment, escalate appropriately, and continuously improve how work gets done • Own Global Billing Operations • Own the end-to-end billing process across all billing streams, including: New deals, Renewals, Usage-based and overage billing, Mid-month and month-end billing, Cancellations and credits • Ensure invoices are generated accurately, on time, and in accordance with contract terms and established billing policies • Maintain and evolve billing documentation, playbooks, and checklists to support consistent execution at scale • Drive continuous improvement across billing workflows, data quality, and system utilization • Billing Intake, Prioritization & SLA Ownership • Own the billing intake and triage process, including the shared billing inbox and inquiry tracking mechanisms • Ensure billing inquiries and requests are prioritized appropriately and resolved within defined SLAs • Enforce clear scope boundaries by quickly rejecting or rerouting out-of-scope requests • Balance recurring billing cycles with ad hoc requests without compromising accuracy or deadlines • Partner with Revenue Accounting & Support Forecasting • Work in close partnership with the Senior Revenue Accountant to ensure billing execution aligns with revenue recognition requirements • Serve as the first line of resolution for billing-to-revenue discrepancies and execution issues • Support ad hoc billing inputs and analysis required for cash forecasting, including timely and accurate data to support Finance and FP&A needs • Escalate revenue-impacting issues with clear context and recommended paths forward • Drive Change, Automation & AI Adoption • Actively assess existing billing processes and identify opportunities to simplify, automate, or redesign workflows • Champion the use of automation and emerging technologies, including AI-enabled tools, to reduce manual effort, improve accuracy, and increase throughput • Partner with Business Systems and Finance leadership to pilot and implement new tools or approaches that modernize billing operations • Encourage a culture of continuous improvement, experimentation, and thoughtful disruption of legacy processes • Cross-Functional & Systems Collaboration • Partner with Business Systems on billing system enhancements, integrations, and quote-to-cash initiatives • Coordinate with Accounts Receivable to reduce billing disputes and downstream cash collection issues • Collaborate with Sales, Customer Success, Legal, and FP&A to clarify billing execution requirements and support business needs • Participate in strategic projects related to system implementations, process redesign, and operational scaling • Governance, Controls & Reporting • Ensure billing processes comply with internal controls, accounting policies, and audit requirements • Support internal and external audits related to billing by providing documentation, explanations, and process clarity • Monitor billing accuracy, rework, and recurring issues, and drive corrective actions

Responsibilities: Applies basic and advanced accounting skills to perform a variety of routine and non-routine tasks involving the processing and reconciliations of both billed and unbilled receivables, and billing. Must be effective in working with other departments to resolve billing issues. Prepare billing analysis and reconciliations. Handles overdue receivable collections. Checks work to ensure quality control. Prepares reports for the Project Director. Executes accounting tasks in adherence to established controls/procedures. Performs other client accounting related tasks as assigned. Provides superior customer service. Basic Qualifications: