Open Mind Health

• Provide evidence-based psychotherapy via secure telehealth • Maintain timely and accurate documentation • Participate in required team meetings and trainings • Uphold the standards and expectations of W-2 clinical practice

• Exciting and innovative job opportunity for Mental Health Psychotherapists in California • Specializing in serving diverse and underserved populations • Collaborate with peers and contribute to blogs, webinars, and other media • Integrate evidence-based care with innovative models

• Provide evidence-based psychotherapy via secure telehealth • Maintain timely and accurate documentation • Participate in required team meetings and trainings • Uphold the standards and expectations of W-2 clinical practice

• Provide evidence-based psychotherapy via secure telehealth • Maintain timely and accurate documentation • Participate in required team meetings and trainings • Uphold the standards and expectations of W-2 clinical practice

CLIENT LIAISON REPRESENTATIVE Please note: E-verify required - not open to agencies or to individuals located outside of the United States. Remote | Reports to Chief Clinical Officer $17–$20/hour About Open Mind Health Open Mind Health provides virtual behavioral health services nationwide. Our team is committed to compassionate care, operational excellence, and continuity for every client we serve. We believe in radical caring — paired with reliability and accountability. About the Role Client Liaisons are the first and ongoing point of contact for our clients. This role ensures that patients are scheduled efficiently, prepared properly, authorized correctly, and supported throughout their care journey. This is a high-contact, high-activity position. It requires persistence, professionalism, emotional steadiness, and comfort with measurable performance standards. What You’ll Do - Schedule new and returning clients - Secure recurring appointments - Verify insurance and authorizations - Collect payment information - Follow up on missed appointments and incomplete documentation - Maintain CRM and EHR accuracy - Communicate professionally with clients and payers - Escalate concerns appropriately What Success Looks Like - Strong appointment conversion rates - Recurring appointments secured - Insurance and documentation completed prior to visits - Provider calendars optimized - Calm, policy-aligned responses to client objections You are comfortable holding boundaries when needed and following policy consistently. You do not avoid difficult conversations. Qualifications - Minimum 2 years healthcare scheduling or patient coordination experience - Behavioral health experience preferred - Comfortable in high phone-volume environments - Strong objection-handling skills - Ability to work independently in a remote setting - Private, distraction-free home workspace - Reliable high-speed internet - Full availability during scheduled 8-hour shifts Work Structure - Full-time (40 hours/week) - Must be available during the entire scheduled workday - Ongoing activity monitoring (EHR, CRM, call systems) - Occasional weekend rotation may be required This role is ideal for individuals who enjoy helping people while working within clear performance expectations. Compensation & Benefits - $16–$18/hour depending on experience - PTO and paid holidays - Health, dental, and vision benefits - 401(k) plan - $50/month technology stipend

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Credentialing & Enrollment Specialist owns provider enrollment workflows from onboarding through active payer participation. This role ensures providers are properly credentialed, compliant, billable, and accurately represented on payer directories. This is a deadline-driven, detail-intensive remote role that requires persistence and consistent follow-up with payers. Submission is not the finish line — verification is. You will be trusted — and your accuracy and tenacity will be visible. - Submit and track payer enrollment applications (Medicare, Medicaid, commercial plans) - Maintain and attest CAQH profiles - Manage PECOS and Medicare enrollment processes - Follow up proactively with payers to prevent delays - Manage recredentialing and revalidation cycles - Maintain provider licenses, DEA, malpractice, and expirables - Submit roster updates and demographic changes - Ensure provider data is consistent across systems - Actively confirm providers are visible and correctly listed on payer directories - Escalate and resolve directory discrepancies until corrected - Maintain credentialing trackers and enrollment timelines - Communicate billable and visibility status clearly Qualifications - Minimum 2 years hands-on credentialing or payer enrollment experience - Direct experience with CAQH - Experience working in payer portals - Understanding of Medicare enrollment (PECOS) - Experience resolving payer discrepancies - Strong organizational skills - Comfort working independently in a remote environment - Private, distraction-free home workspace - Reliable high-speed internet - Full availability during scheduled work hours Requirements - Full-time (40 hours/week) - Must be available for the entire scheduled shift - Ongoing productivity and workflow monitoring - This role is best suited for individuals who prefer structured processes, clear timelines, and measurable operational outcomes. Compensation & Benefits - $17–$20/hour depending on experience - PTO and paid holidays - Health, dental, and vision benefits - 401(k) plan - $50/month technology stipend

• Submit and track claims through RCM and payer portals • Monitor denials and resolve root causes promptly • Communicate documentation issues clearly and professionally • Collect patient responsibility (copays, deductibles, no-show fees) • Track payer trends and escalate systemic issues • Collaborate with our RCM vendor • Maintain accurate spreadsheets and reporting • Support audits and payer inquiries as needed