Job Closed

This listing is no longer active.

NICE logo
NICE

Make experiences flow.

Director, Renewal Management, CX

DirectorDirectorOtherRemoteLeadTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

118 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Renewal Management, CX

NICE

• Own the global renewal strategy, processes, and playbooks to ensure timely, accurate, and high-value renewals. • Serve as an executive-level renewal leader for strategic and complex accounts, engaging directly with customers to align on value, address objections, and secure successful contract outcomes. • Mentor and coach Renewal Managers on deal strategy for specific renewals, including stepping in to help manage negotiations where required. • Personally lead or support customer negotiations for high-risk, high-value, or escalated renewals, including multi-year and enterprise agreements. • Develop segmentation frameworks to tailor renewal motions based on customer value, lifecycle stage, and risk level. • Collaborate cross-functionally with Customer Success, Sales, Finance, and Legal to streamline negotiation, pricing, discounting, and contract flow and secure appropriate approvals. • Build and maintain renewal dashboards, KPIs, and predictive forecasting models for churn risk and GRR projections. • Monitor renewal performance against targets and drive continuous improvements in process, tooling, and efficiency. • Provide executive-level reporting with insights, risk analysis, and mitigation plans. • Partner with Customer Success to identify at-risk accounts early and implement structured intervention plans. • Oversee standardized renewal engagement cadence and communications to customers. • Influence product and service improvements based on renewal feedback, win/loss insights, and customer trends. • Lead and grow a high-performing renewal management team, including Renewal Managers and Analysts. • Develop a commercially strong, customer-facing renewal organization capable of handling complex negotiations with confidence. • Set clear objectives, coach for performance, and foster a culture of accountability, collaboration, and customer-centricity. • Partner with operational teams to drive automation and workflow optimization in quoting and renewal management systems to streamline renewal motions. • Partner with Operations to enhance data accuracy, contract management, and reporting infrastructure. • Ensure compliance with pricing policies and contractual terms.

Job Requirements

  • 10+ years of experience in SaaS renewals, customer success, account management, or revenue operations.
  • 5+ years managing renewal or recurring revenue teams in a high-growth SaaS environment.
  • Proven experience negotiating customer contracts and renewal terms directly with enterprise customers.
  • Strong command of SaaS financial models: GRR, NRR, churn, expansions, and forecasting.
  • Demonstrated success building scalable renewal processes and exceeding retention targets.
  • Experience with CRM, CPQ, and contract management systems (Salesforce preferred).
  • Exceptional analytical, customer-facing negotiation, and executive communication skills.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Related Categories

Related Job Pages

More Director Jobs

Saviynt logo

Director, Competitive Strategy Initiatives

Saviynt

The #1 Converged Identity Platform with Intelligent Access Governance for Employees, Third Parties & Machines.

Director118 days ago
OtherRemoteTeam 501-1,000Since 2010H1B Sponsor

• You will be the architect of Saviynt’s competitive edge, interfacing with a cross-functional elite team of Sales, Product, and Marketing leaders. • Lead a cross-functional initiative to deliver high-quality competitive analysis and enablement deliverables for Sales, SEs, and Partners. • Author and publish high-impact thought leadership, competitive analysis, and industry position papers that elevate our brand and reshape customer perception. • Deliver phenomenal presentations and keynote speeches at global internal and external events, representing our vision to the world. • Structure sophisticated problems and analyze opportunities to drive meaningful recommendations to the Executive Leadership Team (ELT). • Maintain the "source of truth" for all competitive initiative content, ensuring accuracy and timeliness across the organization.

United States
Job Closed
OtherRemoteTeam 1,001-5,000H1B Sponsor

• Manage and oversee all aspects of the Deal Desk, including process definition, deal structuring, pricing approvals, discounting, and contract management. • Continuously define, refine and optimize Deal Desk processes, workflows, and tools to improve sales cycle time and reduce friction in the deal-making process. • Verify that contracts meet all legal requirements, adhere to internal policies, and obtain necessary financial approvals. • Partner with Sales, Legal, Finance, and Product teams to streamline deal processing and resolve any contractual or pricing issues. • Advise on optimal deal structures to drive revenue growth, balancing customer needs with corporate policies. • Track key deal metrics, providing insights and recommendations to enhance sales efficiency and profitability. • Oversee complex deal structures, pricing, and discount requests, ensuring alignment with company strategy and profitability goals. • Contribute to the evolution of pricing models and deal desk processes, ensuring scalability and best-in-class practices. • Manage and enhance CRM and deal management tools to support accurate, efficient, and transparent deal operations.

United States
$100K - $120K / year
Job Closed
Vectra AI logo

Director of Technology Alliances

Vectra AI

Vectra® is a cybersecurity leader in threat detection and response.

Director118 days ago
OtherRemoteTeam 501-1,000Since 2012H1B Sponsor

• Help envision and align alliance partners around technology integrations • Collaborate to design and execute Co-Marketing and Co-Selling programs • Create and deliver co-selling value propositions and incentives • Join sales teams in Account Mapping meetings

United States
$150.1K - $265.6K / year
Job Closed
Aspire Software logo

Managing Director

Aspire Software

We never stop building. A vertical acquisition software company that owns, operates and manages a diverse portfolio.

Director118 days ago
OtherRemoteTeam 1,001-5,000H1B No Sponsor

• This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical • Own the long-range, annual, and quarterly financial and non-financial goals • Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care • Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support • Work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence • Lead the transition from AI-assisted workflows to agentic systems to reduce human intervention and increase throughput

Arizona + 1 moreAll locations: Arizona | California