Vectra AI

• Work on meaningful, high-impact problems alongside experts in AI, data, and cybersecurity. • Shape systems that operate at real scale in a fast-moving threat landscape.

• Own the success of a portfolio of commercial and mid-market customers. • Build trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements. • Conduct Success Reviews and value conversations based on customer maturity and business needs. • Develop success plans for customers requiring additional guidance. • Act as the primary Customer Success contact for assigned accounts. • Lead customer escalations with urgency, coordinating cross-functional teams to ensure timely resolution and clear customer communication. • Host weekly virtual Office Hours to provide customers with technical guidance, best practices, and open Q&A sessions. • Plan and deliver monthly customer enablement webinars focused on product capabilities, new features, security use cases, and operational best practices. • Partner with Product, Product Marketing, Support, and Education teams to continuously improve customer onboarding, adoption journeys, and self-service resources.

• Own the day-to-day operational management of the Global University. • Establish and maintain the University operating model, governance framework, and delivery processes. • Drive execution against the University roadmap and annual priorities. • Develop scalable processes that support rapid content creation, maintenance, and delivery. • Ensure consistency of learner experiences across all University audiences and programs. • Serve as the University PMO leader responsible for planning, prioritization, resource allocation, and program execution. • Implement project management methodologies, sprint planning, intake processes, and delivery workflows. • Manage University program portfolios, project schedules, milestones, dependencies, and stakeholder communications. • Develop executive dashboards and reporting frameworks. • Monitor risks, issues, and mitigation plans across University initiatives. • Create and maintain University standard operating procedures (SOPs). • Define content development standards, review processes, publishing workflows, and lifecycle management practices. • Establish governance frameworks for curriculum development, certifications, and content maintenance. • Lead the University content production model across instructional design, content creation, certifications, and learning programs. • Develop scalable content development workflows that improve efficiency and reduce production cycle times. • Manage intake and prioritization of learning requests from stakeholders. • Ensure appropriate resourcing and workload balancing across content development teams. • Establish University quality assurance standards and review processes. • Oversee certification governance, including exam management, certification maintenance, and credential quality standards. • Ensure University assets remain accurate, current, and aligned with product strategy. • Measure and continuously improve training effectiveness. • Partner closely with Sales Enablement, Partner Enablement, Customer Success, Professional Services, Technical Support, Product Management, Product Marketing, and Global Enablement leadership.

• Monitor security logs and alerts from various sources, including intrusion detection systems, Endpoint Detection and Response (EDR) systems, and security information and event management (SIEM) tools. • Investigate and analyze security incidents, identify root cause, and develop appropriate mitigation strategies. • Execute security response actions, including full remote remediation of endpoints. • Perform threat hunting and proactive analysis to identify potential security risks and vulnerabilities. • Collaborate with cross-functional teams, including product, engineering, and support, to resolve customer incidents or issues. • Mentor and provide guidance to junior security analysts, sharing knowledge and best practices. • Conduct health checks and architecture reviews, providing technical expertise and real-life experience in creating solutions, designs, and recommendations. • Be a strong voice for your customers across business to identify new detection models, identify new product features, build content for both internal and external customer knowledge bases, and ensure successful Vectra deployments. • Travel expected 0-5%

Title: Account Development Representative Location: Dublin Job Description: Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. About the Role The Account Development Representative supports our EMEA sales motion. For this specific role the ADR works in a hybrid set up from our office in Dublin and work from home. Your tasks will include but are not limited to: - Support your Regional Sales Manager (RSM) by identifying new business opportunities in Greenfield Enterprise accounts by completing both inbound and outbound strategies and campaigns - Engage with existing and old opportunities to assist your RSM in progressing them faster and more efficiently down the sales funnel - Apply critical thinking to make recommendations in scenarios that are not covered by defined work processes - Collaborate with team members and cross functional teams (marketing, product and channel team) to achieve individual and team sales objectives What Will Impress Us - Excellent communication and interpersonal skills. - Verbal and written business fluent proficiency in English and Dutch or Swedish - You enjoy a lively and exciting role, where you can take ownership of your success while contributing to the success of your team - Committed to learning and development - Ability to be adaptable in a fast paced and changing environment - 1-2 years in a prospecting or ADR equivalent role - Comfortable and confident in contacting prospects and customers in a professional and courteous manner - Knowledge of the IT /Cyber security industry is a plus! Sounds like this could be a match? We are looking forward to receiving your application! Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

• Lead end-to-end execution of complex, cross-functional programs supporting AI-powered and security-focused products and capabilities. • Partner with Product Management, Engineering, and Data Science to translate technical roadmaps into executable program plans. • Collaborate with Sales, Marketing, and Customer teams to plan and execute successful launches. • Manage timelines, risks, dependencies, and communications across teams. • Identify and mitigate technical, operational, and delivery risks. • Ensure cross-functional and go-to-market readiness. • Build trusted relationships with stakeholders. • Analyze post-launch performance and drive continuous improvement. • Prepare and present executive-level updates.

• Help us build great software that protects our customers around the world from an ever-increasing number of cyber attacks! • Work directly on Vectra's platform to build or enhance features that help solve customer problems. • Be comfortable writing and shipping code on a daily basis • Contribute to automated testing and other parts of end-to-end software delivery • Work collaboratively in a team with other experienced engineers, product managers, and designers • Evaluate and identify the correct approaches or technologies to use to solve problems

• Own and evolve the product strategy for a greenfield asset inventory and asset intelligence solution within Vectra’s NDR portfolio, with strong emphasis on OT and complex network environments. • Define and prioritize product requirements related to asset discovery, classification, enrichment, visibility, and context, spanning IT, IoT, and OT assets. • Partner closely with engineering, data science, security research, and UX teams to manage the product backlog, resolve design challenges, and deliver high-quality, customer-driven releases. • Incorporate OT-specific requirements such as passive discovery, protocol awareness, asset criticality, and environmental constraints into product design and roadmap decisions. • Continuously identify opportunities to enhance detection fidelity, asset context, and operational workflows, maintaining Vectra’s competitive edge in network and OT security markets. • Act as a product evangelist—engaging with customers, partners, and field teams to validate direction, communicate value, and drive adoption across enterprise and industrial use cases.

• Monitor security logs and alerts from various sources, including intrusion detection systems, Endpoint Detection and Response (EDR) systems, and security information and event management (SIEM) tools. • Investigate and analyze security incidents, identify root cause, and develop appropriate mitigation strategies. • Execute security response actions, including full remote remediation of endpoints. • Perform threat hunting and proactive analysis to identify potential security risks and vulnerabilities. • Collaborate with cross-functional teams, including product, engineering, and support, to resolve customer incidents or issues. • Mentor and provide guidance to junior security analysts, sharing knowledge and best practices. • Conduct health checks and architecture reviews, providing technical expertise and real-life experience in creating solutions, designs, and recommendations. • Be a strong voice for your customers across business to identify new detection models, identify new product features, build content for both internal and external customer knowledge bases, and ensure successful Vectra deployments. • Travel expected 0-5%

• Own the end-to-end customer relationship, from onboarding through renewal • Conduct onboarding and training sessions to ensure a successful rollout of the Vectra platform • Establish trusted advisor relationships with key customer stakeholders (e.g., CISO, SOC, IT leads) • Develop and execute Success Plans tailored to each customer’s business objectives • Conduct Executive Business Reviews (EBRs) and share insights from usage data, KPIs, and feedback • Monitor and improve customer health through proactive engagement and best practices • Drive deep integration of Vectra into customer workflows and technical ecosystems • Identify, assess, and mitigate renewal risks; lead renewal and get-well planning • Identify upsell and cross-sell opportunities and collaborate with sales on expansion strategy • Act as the voice of the customer internally, advocating feedback to product, engineering, and leadership • Collaborate closely with Support, Product, and Engineering teams to solve problems and enhance product value • Stay current on cybersecurity trends and apply them to customer strategies • Travel approximately 25%