• Partner with the Director of Customer Success and Account Managers to assist in the setup, onboarding, and ongoing support of institutional and group accounts across medical schools, residency programs, nursing, PA, pre-med, and pre-law programs. • Set up and manage student purchase links for group programs, ensuring timely delivery and access. • Serve as the first point of contact for faculty, administrators, and students, addressing inquiries, resolving issues, and escalating as needed. • Work with internal cross-functional teams, including Engineering and Technology, to identify and resolve customer issues. • Deliver a smooth onboarding experience by guiding faculty and administrators through the setup and usage of our educational platforms. • Maintain accurate records in Salesforce and other internal systems, and communicate updates across internal teams. • Gather, organize, and share customer feedback with internal stakeholders to inform improvements in our products and services. • Create and maintain support materials, including written guides, videos, and FAQs, to enhance the user experience. • Provide monthly reporting on group link usage and protected group sales data to internal teams. • Occasional availability needed during high-volume periods including some weekends.

Role Description We’re looking for a full-time Service Call Center Representative to support a high-volume car dealership by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a remote position that follows a US Eastern Time schedule. This role is fast-paced, repetitive, and requires high-volume outbound calling (175+ calls per day)—so be ready to stay focused, follow scripts, and grind through a structured call list daily. If you’re looking for excitement, this isn’t it—but if you’re hardworking, reliable, and comfortable with a repetitive, structured workflow, this job could be a great fit. - Make 175+ outbound calls per day to customers regarding upcoming or overdue vehicle service. - Leave voicemails and send follow-up texts and emails to ensure customer engagement. - Use dealership software to schedule service appointments when customers respond. - Follow structured daily call campaigns, including service reminders, state inspections, and promotional offers. - Accurately track and log all customer interactions in internal systems. - Maintain professional and clear communication throughout all interactions. Qualifications - Fluent, clear English with a neutral or US-friendly accent. (Your English must be perfect.) - Previous call center experience is highly preferred. - Comfortable making repetitive, high-volume outbound calls. - Tech-savvy and able to quickly learn new software. - Ability to follow scripts and handle basic customer questions after training. - Reliable internet connection, headset, and a quiet work environment. - Availability to work full-time, Monday–Friday, US Eastern Time hours. Requirements - Experience working with a car dealership or vehicle service-related role (high chance in landing this role). - Familiarity with CRM or power dialer tools like Aircall, Podio, GoTo, etc. - This job requires discipline, consistency, and focus. Benefits - Fully remote role with flexible working hours. - Competitive compensation and room for professional growth. How to Apply - Record a 1–2 minute Loom video introducing yourself and explaining your relevant experience. - Attach your resume and portfolio (if applicable).

• Support onboarding of users into applications, including account creation, permissions management, and initial troubleshooting. • Provide first-line helpdesk support by email, phone, and ticketing systems, escalating issues to product or development teams when required. • Review and assist in maintaining user documentation for applications, ensuring clarity and accuracy. • Identify, document, and escalate bugs or recurring issues to the respective product teams. • Maintain knowledge entries in Information & Knowledge Management (IKM) tools, ensuring lessons learned and troubleshooting procedures are recorded and accessible. • Monitor application performance and availability using existing tools, escalating incidents as necessary. • Identify potential improvements to applications and provide user feedback to product and development teams. • Deliver short training sessions, user guides, and onboarding material to support end users. • Maintain an awareness of cybersecurity best practices and assist in preventing unauthorized access or data loss incidents. • Perform additional tasks as required by the COTR related to application support.

• Advocate for the client to ensure their needs are being met. • Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process. • Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team. • Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients. • Working with our clients to learn and understand their current workflows. • Keep diligent records of all client meetings, tasks, and deliverables. • Seeking out and nurturing relationships with power-users and influencers within client sites. • Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. • Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. • Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. • Collaborating with first responders, which is a uniquely satisfying experience. • Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.