• Advocate for the client to ensure their needs are being met. • Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process. • Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team. • Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients. • Working with our clients to learn and understand their current workflows. • Keep diligent records of all client meetings, tasks, and deliverables. • Seeking out and nurturing relationships with power-users and influencers within client sites. • Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. • Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. • Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. • Collaborating with first responders, which is a uniquely satisfying experience. • Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.

• Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions. • Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge. • Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next. • Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements. • Keep records sharp and accurate by updating tickets, account details, and communication logs with care. • Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation. • Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience. • Consistently meet or exceed performance goals that help us deliver best-in-class support. • Jump in to support teammates when needed — we grow stronger together.

Role Description Wir suchen eine engagierte Person für Vertriebsinnendienst & Kundenservice (m/w/d), die unsere Anfragen betreut, den Telefondienst übernimmt und uns auch organisatorisch den Rücken freihält – als echte:r Allrounder:in im Tagesgeschäft. - Betreuung eingehender Anfragen von Schulen und Unternehmen – per E-Mail und Telefon, ob Vertrieb, Service oder allgemeine Fragen zu Produkten, Bestellungen und Konditionen - Telefondienst: Du bist eine zentrale Stimme von LOCKSTA, nimmst Anrufe entgegen, klärst Anliegen selbstständig oder leitest sie an die richtige Stelle weiter - Erstellung von Angeboten, Pflege von Kundendaten und Nachverfolgung offener Vorgänge im CRM/ERP - Rechnungs- & Mahnwesen: offene Posten im Blick behalten, Rechnungen nachgehen, Zahlungserinnerungen erstellen und dich mit Kund:innen und Buchhaltung abstimmen - Organisation von Produktmustern, Nachfassaktionen und Rückmeldungen - Allrounder im Tagesgeschäft: Da wir ein kleines Team sind, packst du dort mit an, wo es gerade nötig ist – inklusive Unterstützung bei der Weiterentwicklung unserer Prozesse und Vorlagen Qualifications - Sehr gute Deutschkenntnisse in Wort und Schrift - Gute Englisch- oder Spanischkenntnisse von Vorteil - Kommunikationsstark, freundlich und zuverlässig – am Telefon wie schriftlich - Eigenständige, strukturierte Arbeitsweise mit Blick fürs Detail - Sicher im Umgang mit E-Mail, Telefon und einfachen CRM/ERP Tools - Erste Erfahrung im Kundenservice, Vertrieb, in der Sachbearbeitung oder im Office Management wünschenswert – Quereinsteiger:innen mit dem richtigen Mindset sind ausdrücklich willkommen Benefits - 100 % remote – arbeite von überall - Flexible Arbeitszeiten - Faire, leistungsgerechte Vergütung - Flache Hierarchien & kurze Entscheidungswege - Direkte Zusammenarbeit mit dem Gründerteam - Möglichkeit, aktiv beim Aufbau eines wachsenden Startups mitzuwirken Company Description LOCKSTA ist ein junges Unternehmen aus Frankfurt am Main, das innovative Lösungen zur sicheren Aufbewahrung von Smartphones entwickelt. Mit unseren magnetisch verschließbaren Neopren-Hüllen helfen wir Schulen und Unternehmen, Ablenkungen zu reduzieren und digitale Ruhezonen zu schaffen.

Role Description The Appeals and Grievances Medical Director is responsible for ongoing clinical review and adjudication of appeals and grievances cases for UnitedHealthcare associated companies. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Perform individual case review for appeals and grievances for various health plan and insurance products, which may include PPO, ASO, HMO, MAPD, and PDP. - Respond to adverse determinations for medical services related to benefit design and coverage and the application of clinical criteria of medical policies. - Perform Department of Insurance/Department of Managed Healthcare, and CMS regulatory responses. - Communicate with UnitedHealthcare medical directors regarding appeals decision rationales and benefit interpretations. - Communicate with UnitedHealthcare Regional and Plan medical directors and network management staff regarding access, availability, network, and quality issues. - Actively participate in team meetings focused on communication, feedback, problem solving, process improvement, staff training and evaluation, and the sharing of program results. - Provide clinical and strategic input when participating in organizational committees, projects, and task forces. Qualifications - MD or DO with an active, unrestricted license. - Board Certified in an ABMS or AOBMS specialty - No Pediatrics. - 5+ years of clinical practice experience. Requirements - 2+ years of Quality Management experience. - Intermediate or higher level of proficiency with managed care. - Excellent telephonic communication skills; excellent interpersonal communication skills. - Excellent project management skills. - Data analysis and interpretation skills. - Excellent presentation skills for both clinical and non-clinical audiences. - Familiarity with current medical issues and practices. - Creative problem-solving skills. - Basic computer skills, typing, word processing, presentation, and spreadsheet applications skills. - Internet researching skills. - Solid team player and team building skills. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).