Role Description Higharc is seeking a Customer Adoption Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Customer Adoption, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization. This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work. You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health. Expect to: - Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health. - Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value. - Guide customers beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value. - Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving. - Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall. - Translate patterns in customer friction into structured product, implementation, and account intelligence. Qualifications - 5+ years in customer success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs. - Strong executive communication skills and the ability to independently influence senior customer stakeholders. - Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers. - Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams. - Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress. - The ability to synthesize project details into an accurate account narrative without owning every administrative detail. - Willingness to travel 25%, with occasional fluctuations during customer launch periods. Benefits - Flexible hours to do your best work without missing out on life. - Competitive salaries with significant equity in a fast-growing, well-funded company. - Comprehensive medical, dental, and vision coverage. - Unlimited PTO and meaningful maternity/paternity leave for all U.S based full-time employees. - Access to short and long-term disability plans and a 401K. - Stipend to create the ideal home office for remote work.

Role Description Augury is looking for an Enablement Specialist to join our Revenue Enablement team. This is an execution-focused role that reports directly to the Revenue Enablement Manager and exists to help close a critical capacity gap across our go-to-market organization. You will work under the strategic direction of the Enablement Manager to build, upload, organize, and deliver enablement programs and content. This is not a leadership role; rather, it is a high-impact, hands-on position for someone who thrives on building, working independently, and seeing their output directly used by Sales and Customer Success teams. Time Zone Requirement: This role requires availability during US Eastern business hours (9:00 AM – 5:00 PM ET), Monday through Friday. A Day In Your Life - Build and maintain training content and eLearning modules in Seismic Learning - Upload, tag, and organize Sales and Customer Success content within Seismic Content - Build, test, and maintain sales sequences in Outreach - Create and update process documentation, playbooks, and training guides - Support onboarding programs for SDRs, AEs, and Customer Success teams - Assist in the design and delivery of role-based training programs - Own the production of Sales and Customer Success enablement newsletters, including curating content, drafting copy, and distributing communications on a regular cadence - Create and publish enablement content across dedicated Slack channels while helping organize channels so teams can easily surface the resources they need - Track and report on enablement activity metrics and content usage - Coordinate cross-functional initiatives under the direction of the Enablement Manager - Support content refresh cycles and maintain the accuracy of existing materials Qualifications - 1–3 years of experience in sales enablement, revenue operations, learning & development, or a closely related field - Demonstrated ability to build and deliver training content or instructional materials - Hands-on experience with enablement or sales tools such as Seismic, Outreach, Salesforce, Gong, or equivalent platforms - Strong written English communication skills; you will create documentation, training content, and internal communications regularly - Ability to work independently from a brief with minimal supervision - Strong attention to detail and organizational skills - Reliable internet connection and a professional, distraction-free remote work environment Requirements - Experience working with US-based teams in a remote, async-first environment - Familiarity with instructional design principles or learning frameworks (e.g., ADDIE, Bloom’s Taxonomy) - Experience building or managing Outreach sequences - Background supporting B2B SaaS or technology companies - Exposure to SPICED, MEDDIC, or other structured sales methodologies Benefits - Inclusive work environment that encourages sharing unique perspectives - Commitment to diversity and creating an inclusive environment for all employees - Equal opportunity employer with a focus on a harassment-free workplace

Title: Process Specialist - US Location: Anywhere in the US and/or Remote United States Job Description: Atlanta, GA-Hybrid or Remote The Processor is the key contact between the borrower and the Mortgage Loan Operation. The Processor communicates with the Borrower(s) through verbal and written communication. They will review and request documents required for the underwriter to clear the file for closing and index new inbound documents, placing them in the correct file locations. The Processor will determine when loans are ready to be returned to the UW for subsequent review. The Processor is responsible for managing their pipeline of loans and communicating to the Sales personnel (Loan Officer) regarding loan status. In the role of Process Specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys. In this role, you will be responsible for transition coordination, process training and certifications for the team, talent management-related activities, Service Level Agreement compliance, and Process compliance. You will also be involved in customer interactions, knowledge management, and process reengineering activities. Responsibilities and Duties - Process files from opening through closing of each loan. Take ownership of loan files once received from mortgage loan officer. Be primary contact for all parties involved in the process of the mortgage loan. - Assemble all loan documents necessary to meet the underwriting guidelines for the particular loan to meet Automated Underwriting System findings. - Conduct Welcome call and document notice of intent. Follow up with the borrower on the progress of the loan. - Review all documents for accuracy and completeness and determine the documentation necessary to be included in the mortgage loan file. - Perform data validation and update empower notes. - Other tasks assigned. Qualifications Basic - High School Diploma or GED equivalent - At least 2 year of relevant work experience Qualifications Preferred - 2+ years of Mortgage processing experience - Excellent written and verbal communication skills - Highly adaptable team player - Extremely organized, Strong attention to detail - Has worked in Empower or other Mortgage Loan Applications and has managed multiple loan officer relationships. - NMLS / Certification is an added advantage. - Knowledge of commonly used mortgage concepts, practices, procedures, and Fannie/Freddie guidelines - Problem-solving abilities. - MS Office proficient. - Empower proficient. - Able to work overtime as business needs dictate. Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Who We Are: Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists. Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

• Deliver S&P’s InTegrity framework • Run programs that drive adoption of new technologies • Collaborate with stakeholders to properly align technology with desired business outcomes • Support the adoption of new/modified EHR and related systems? • Capture organizational change management items, ensuring mitigation of change impacts • Leverage the stop-start-continue methodology to enhance adoption of new roles and workflows resulting from the Oracle Health Millennium implementation • Play a supportive role in program events and deliverables • Leverage solution expertise to engage and advise Oracle Health and our client(s) to ensure a successful implementation • Manage and complete the development of testing scenarios that correlate with client approved workflows and design