Role Description The Clinical Adoption Lead (BA3) is responsible for driving the successful implementation and adoption of clinical systems and digital health solutions. Key responsibilities include: - Project & Change Leadership: Guide clinical teams through system adoption, ensuring smooth integration into workflows. - Stakeholder Engagement: Collaborate with clinicians, administrators, and IT teams to align solutions with patient care and organizational goals. - Training & Support: Develop and deliver training programs, user guides, and ongoing support to maximize system usage. - Process Improvement: Identify opportunities to enhance clinical workflows and optimize digital tools for efficiency and patient outcomes. - Compliance & Standards: Ensure adoption practices meet healthcare regulations, privacy, and security requirements. - Performance Monitoring: Track adoption metrics, gather feedback, and recommend improvements for sustained success. - Collaboration: Act as a liaison between clinical staff and technical teams to ensure user needs are met. Deliverables - Complete a review of existing CIS clinical adoption materials and site readiness information (as available) to inform engagement, training, and rollout planning. - Engage and collaborate with clinical subject matter experts and operational leaders to gather input on adoption barriers, workflow impacts, and readiness needs related to standardized clinical content (e.g., order sets, documentation templates, care protocols). - Plan, design, and facilitate bilingual (English/French) adoption and readiness sessions (e.g., workflow walkthroughs, change impact discussions, and end-user feedback sessions) to support safe and consistent use of CIS standardized workflows. - Create and maintain adoption deliverables such as training materials, quick reference guides, job aids, communication content, and FAQs to support end-user readiness and sustained adoption. - Conduct readiness and change impact assessments and maintain an adoption risk/issue log; recommend mitigation actions and monitor follow-through in collaboration with clinical, operational, and project teams. - Support deployment of standardized clinical content by coordinating point-of-care validation and usability feedback with clinical SMEs and by supporting go-live and post go-live stabilization activities (e.g., triage, tracking, and escalation of adoption issues). - Collaborate closely with program and site teams to coordinate adoption activities and provide regular status updates on engagement, readiness, issues, and recommended optimizations. Requirements - The individual will be required to sign a non-disclosure agreement and complete the Department's Privacy Training prior to commencing the assignment.

• Manage the smooth transition from sales to customer success or growth teams • Conduct comprehensive demos and lead customer orientation calls • Review and validate sales forecasts • Confirm or adjust customer segmentation and ensure correct assignment to Customer Success Managers (CSMs) • Regularly audit customer progress through the adoption process • Ensure smooth handover of accounts to the CSM • Collaborate closely with CSMs to align on customer goals • Document customer health, usage, and feedback

• Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem • Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem • Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage • Design innovative ways to engage with customers using a variety of platforms to drive adoption • Create and deliver a variety of content and training materials to customers both online and in person • Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices • Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change • Partner with Marketing to procure, articulate and publish customer success stories

Role Description The System Adoption and Enablement Lead owns how the Platform is introduced, explained, adopted, and reinforced across the organization. This role sits at the intersection of Product, Success, Operations, and end users, serving as the human layer between system complexity and user confidence. This is a strategic enablement function, not a help desk or documentation role. The Enablement Lead is responsible for adoption velocity and confidence across the organization: - Ensuring features land clearly - Workflows are understood - Friction is surfaced early - Users feel supported - Product improvements are grounded in real-world behavior What you'll do - Live Demos & Rollouts - Lead live platform demos for new feature launches, workflow updates, and team onboarding - Present the Platform in a clear, structured, and confident manner to audiences ranging from frontline users to leadership - Translate technical functionality into operational value so users understand not just what changed, but why it matters to their work - Training & Education - Build and deliver training sessions, office hours, and role-specific walkthroughs tailored to how different teams use the platform - Create and maintain enablement materials including guides, SOPs, videos, and structured documentation - Own and continuously update onboarding playbooks for new hires joining teams that rely on the Platform - Adoption Monitoring - Track user behavior and engagement patterns to identify where adoption is strong and where it is breaking down - Identify friction and confusion early, before it becomes embedded as workarounds or avoidance - Surface recurring themes and patterns to the Product team with enough context to act on them - Distinguish between training issues (users do not understand the feature) and product issues (the feature does not work as intended) - Feedback Bridge - Collect structured feedback from users through office hours, surveys, and direct observation - Partner with the Product Manager to convert friction patterns into prioritized, actionable product insights - Ensure the user voice is consistently represented in roadmap conversations and feature prioritization - Change Management - Prepare teams ahead of major Platform changes: communicate what is changing, why it is changing, and how it affects their day-to-day workflows - Reduce resistance to change by increasing clarity and giving users time to adapt before changes go live - Reinforce new workflows through repeated touchpoints until they become default behavior, not exceptions Qualifications - 8 to 10 years in enablement, solutions consulting, customer success, or product education - Strong presentation and facilitation skills, including comfort demoing live software to varied audiences - Ability to simplify complex systems without oversimplifying: users should feel capable, not condescended to - High emotional intelligence and pattern recognition around user behavior and resistance - Confidence engaging both frontline end users and senior leadership - Experience in Salesforce-heavy environments Company Description