Title: Process Specialist - US Location: Anywhere in the US and/or Remote United States Job Description: Atlanta, GA-Hybrid or Remote The Processor is the key contact between the borrower and the Mortgage Loan Operation. The Processor communicates with the Borrower(s) through verbal and written communication. They will review and request documents required for the underwriter to clear the file for closing and index new inbound documents, placing them in the correct file locations. The Processor will determine when loans are ready to be returned to the UW for subsequent review. The Processor is responsible for managing their pipeline of loans and communicating to the Sales personnel (Loan Officer) regarding loan status. In the role of Process Specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys. In this role, you will be responsible for transition coordination, process training and certifications for the team, talent management-related activities, Service Level Agreement compliance, and Process compliance. You will also be involved in customer interactions, knowledge management, and process reengineering activities. Responsibilities and Duties - Process files from opening through closing of each loan. Take ownership of loan files once received from mortgage loan officer. Be primary contact for all parties involved in the process of the mortgage loan. - Assemble all loan documents necessary to meet the underwriting guidelines for the particular loan to meet Automated Underwriting System findings. - Conduct Welcome call and document notice of intent. Follow up with the borrower on the progress of the loan. - Review all documents for accuracy and completeness and determine the documentation necessary to be included in the mortgage loan file. - Perform data validation and update empower notes. - Other tasks assigned. Qualifications Basic - High School Diploma or GED equivalent - At least 2 year of relevant work experience Qualifications Preferred - 2+ years of Mortgage processing experience - Excellent written and verbal communication skills - Highly adaptable team player - Extremely organized, Strong attention to detail - Has worked in Empower or other Mortgage Loan Applications and has managed multiple loan officer relationships. - NMLS / Certification is an added advantage. - Knowledge of commonly used mortgage concepts, practices, procedures, and Fannie/Freddie guidelines - Problem-solving abilities. - MS Office proficient. - Empower proficient. - Able to work overtime as business needs dictate. Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Who We Are: Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists. Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

• Deliver S&P’s InTegrity framework • Run programs that drive adoption of new technologies • Collaborate with stakeholders to properly align technology with desired business outcomes • Support the adoption of new/modified EHR and related systems? • Capture organizational change management items, ensuring mitigation of change impacts • Leverage the stop-start-continue methodology to enhance adoption of new roles and workflows resulting from the Oracle Health Millennium implementation • Play a supportive role in program events and deliverables • Leverage solution expertise to engage and advise Oracle Health and our client(s) to ensure a successful implementation • Manage and complete the development of testing scenarios that correlate with client approved workflows and design

Role Description The Clinical Adoption Lead (BA3) is responsible for driving the successful implementation and adoption of clinical systems and digital health solutions. Key responsibilities include: - Project & Change Leadership: Guide clinical teams through system adoption, ensuring smooth integration into workflows. - Stakeholder Engagement: Collaborate with clinicians, administrators, and IT teams to align solutions with patient care and organizational goals. - Training & Support: Develop and deliver training programs, user guides, and ongoing support to maximize system usage. - Process Improvement: Identify opportunities to enhance clinical workflows and optimize digital tools for efficiency and patient outcomes. - Compliance & Standards: Ensure adoption practices meet healthcare regulations, privacy, and security requirements. - Performance Monitoring: Track adoption metrics, gather feedback, and recommend improvements for sustained success. - Collaboration: Act as a liaison between clinical staff and technical teams to ensure user needs are met. Deliverables - Complete a review of existing CIS clinical adoption materials and site readiness information (as available) to inform engagement, training, and rollout planning. - Engage and collaborate with clinical subject matter experts and operational leaders to gather input on adoption barriers, workflow impacts, and readiness needs related to standardized clinical content (e.g., order sets, documentation templates, care protocols). - Plan, design, and facilitate bilingual (English/French) adoption and readiness sessions (e.g., workflow walkthroughs, change impact discussions, and end-user feedback sessions) to support safe and consistent use of CIS standardized workflows. - Create and maintain adoption deliverables such as training materials, quick reference guides, job aids, communication content, and FAQs to support end-user readiness and sustained adoption. - Conduct readiness and change impact assessments and maintain an adoption risk/issue log; recommend mitigation actions and monitor follow-through in collaboration with clinical, operational, and project teams. - Support deployment of standardized clinical content by coordinating point-of-care validation and usability feedback with clinical SMEs and by supporting go-live and post go-live stabilization activities (e.g., triage, tracking, and escalation of adoption issues). - Collaborate closely with program and site teams to coordinate adoption activities and provide regular status updates on engagement, readiness, issues, and recommended optimizations. Requirements - The individual will be required to sign a non-disclosure agreement and complete the Department's Privacy Training prior to commencing the assignment.

• Manage the smooth transition from sales to customer success or growth teams • Conduct comprehensive demos and lead customer orientation calls • Review and validate sales forecasts • Confirm or adjust customer segmentation and ensure correct assignment to Customer Success Managers (CSMs) • Regularly audit customer progress through the adoption process • Ensure smooth handover of accounts to the CSM • Collaborate closely with CSMs to align on customer goals • Document customer health, usage, and feedback