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We help people solve manufacturing challenges, from the most basic to the extremely complex.
Applications Engineer
Location
Alabama
Posted
64 days ago
Salary
0
Seniority
Junior
Job Description
Applications Engineer
Mastercam
• Provide support to customers and channel partners by troubleshooting technical issues related to Mastercam products. • Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity. • Serve as a technical resource for customer inquiries, ensuring timely and effective resolution. • Collaborate with product management and development teams to provide customer feedback and insights for product enhancements. • Test and validate new product features, ensuring compatibility and usability in real-world scenarios. • Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise. • Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC). • Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions. • Identify opportunities to improve customer workflows and recommend advanced techniques or tools. • Develop custom toolpaths, templates, and macros to meet specific customer requirements. • Share best practices and innovative approaches within the Mastercam user community. • Maintain detailed records of customer interactions, technical solutions, and best practices. • Create knowledge base articles and technical documentation to support Mastercam users. • Provide regular reports to management on customer trends, technical challenges, and areas for improvement. • Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices. • Develop and update technical training materials, user guides, and tutorials. • Conduct hands-on demonstrations to showcase product features and applications.
Job Requirements
- Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
- 1 - 3 years of experience in CAD/CAM programming, manufacturing, or application engineering.
- Proficiency in Mastercam and familiarity with other CAD/CAM tools.
- Hands-on experience with Mastercam or similar CAD/CAM software is required.
- Understanding of manufacturing processes, including milling, turning, and multi-axis machining.
- Familiarity with CRM tools (e.g., Salesforce, NetSuite).
- Excellent problem-solving and analytical skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to travel up to 25%, including customer site visits and trade shows and international events.
Benefits
- Professional development opportunities
- Travel opportunities
- Health insurance
- Flexible working arrangements
- Paid time off
- Training sessions
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