Founded in 1828 as a community bank, Citizens Financial Group, also known as simply Citizens and Citizens Bank, is one of the oldest financial institutions in t
Senior Technology Risk Analyst – Monitoring and Testing
Location
Rhode Island
Posted
5 days ago
Salary
0
Seniority
Junior
Job Description
Senior Technology Risk Analyst – Monitoring and Testing
Citizens Financial Group
The Enterprise Technology & Security (ETS) Risk Senior Analyst leads the identification, assessment, and mitigation of technology-related risks, ensuring the organization's risk management practices are robust and effective. Serving as a key contributor within a first-line risk team, this role works directly with Risk Managers to execute control monitoring and testing that aligns with the bank's risk appetite framework, regulatory expectations, and industry standards. You will oversee end-to-end testing execution, apply advanced risk judgment, and mentor analysts to strengthen testing consistency and documentation quality. This role requires the ability to influence stakeholders through data-driven insights, proactively identify emerging risks, and drive continuous improvements in monitoring, analytics, and automation. This role requires strong professional judgment, high quality documentation, and timely communication to support a resilient control environment and informed risk decisions. The Senior Analyst applies deep knowledge of frameworks such as Cybersecurity Risk Institute (CRI) Profile, NIST 800-53, and NIST Cybersecurity Framework to assess risk and drive meaningful improvements in the bank's security and technology risk posture. Responsibilities - Lead planning and execution of control monitoring and testing across multiple complex technology and cybersecurity processes, ensuring adherence to methodology, timelines, and quality standards. - Independently perform and/or oversee control design and operating effectiveness testing; review workpapers and evidence for completeness, accuracy, and audit readiness. - Assess material controls and evaluate whether enhanced controls and remediation actions are effective to support issue validation and closure. - Ensure testing results are documented clearly and accurately in the system of record and supporting tools, producing audit-ready documentation suitable for QA, Internal Audit, and Regulatory review. - Proactively escalate significant control deficiencies, emerging risks, and delivery risks; drive follow-up with stakeholders to achieve timely resolution. - Lead issue validation testing to confirm remediation effectiveness and provide evidence-based recommendations to support issue closure. - Support and/or lead Risk and Control Self-Assessments (RCSAs), including creation and validation of process maps that reflect key processes, risks, and controls. - Lead identification and prioritization of opportunities to enhance testing through automation, data analytics, and improved key control metrics (KRIs/KCMs); partner with stakeholders to support implementation. - Strengthen continuous monitoring by refining metrics, improving coverage, and leveraging trend and anomaly analysis to increase risk signal and reduce noise. - Build and expand trusted relationships across business and technology stakeholders; influence outcomes through compelling, fact-based analysis and clear recommendations. - Mentor junior analysts on risk methodology, documentation standards, and analytical techniques. - Stay current on regulatory changes, emerging technology risks, and evolving industry frameworks. - Proactively pursue ongoing professional development, including relevant certifications, industry training, etc. to maintain current knowledge in a rapidly evolving field. Experience & Skills Required: - 5–7 years of progressive experience in IT risk management, information security, or internal audit. - Working knowledge of control frameworks including CRI Profile, NIST 800-53, NIST CSF, COBIT, and/or ITIL. - Experience conducting or supporting RCSAs, control testing, and risk assessments in a regulated environment. - Strong analytical and problem-solving skills with the ability to interpret complex data and translate findings into actionable recommendations. - Demonstrated ability to manage multiple concurrent priorities with minimal oversight. - Strong interpersonal and written communication skills; able to convey technical risk concepts to non-technical stakeholders. - Proficiency with GRC platforms (e.g., Archer), ITSM tools (e.g., ServiceNow, Jira), and security tools (e.g., Splunk, Qualys, DataDog, Wiz, and/or CyberArk). - Experience with cloud platforms such as AWS, Azure - Familiarity with reporting tools (Tableau, PowerBi) Preferred: - Experience in a regulated financial institution or banking environment. - Familiarity with cloud infrastructure risk, cyber recovery, or third-party risk management. - Prior experience responding to regulatory exams or supporting audit remediation. Education - Bachelor's degree in Information Technology, Cybersecurity, Business, or a related field required; Master's degree preferred. - One or more of the following certifications are preferred: - CISA (Certified Information Systems Auditor) - CRISC (Certified in Risk and Information Systems Control) - CISM (Certified Information Security Manager) - AWS Cloud Practitioner or Microsoft Azure Fundamentals Hours & Work Schedule - Hours per Week: 40 - Work Schedule: Monday-Friday - Hybrid: 4 days per week onsite, 1 day remote About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Related Guides
Related Categories
Related Job Pages
More Risk Jobs
Senior Risk Analyst
Attain FinanceAttain Finance is a North American consumer finance company headquartered in Greenville, South Carolina, with roots in the consumer credit market that extend for more than 50 years
Title: Senior Risk Analyst Location: Canada Remote Department: Risk & Analytics Category Risk & Analytics Brand Attain Finance Remote Yes Location : Country CA Job Description: Overview Attain Finance is one of the largest, fastest growing full-spectrum consumer credit lenders in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer. We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the Attain family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other loan lenders and are primed for continued growth and enduring success. Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation! At Attain Finance, managing risk is of the utmost importance to us. Our goal is to ensure we are providing access to money to underbanked consumers, while minimizing the company’s financial and regulatory risk exposure. Reporting to the Director of Risk Strategy, this team member utilizes cash flow, application, and bureau data to provide analysis across various aspects of the customer life cycle including underwriting, account management and/or collections. The incumbent will be responsible for developing, designing, analyzing, and implementing underwriting and portfolio management account risk strategies. As a member of our Risk Department, you will be a part of a very dynamic, learning-oriented risk team that thrives on innovation and opportunities to spearhead the deployment of new technologies for managing the growth of Attain’s lending portfolios. Responsibilities - Ability to develop underwriting strategies for the assigned loan portfolio as evidenced from improved performance (reduced defaults, increased receivables and/or revenue) and achieving desired business objectives - Interface with Modeling/Scoring team to deploy risk strategies based on new models to improve effectiveness of the model deployment - Develop dashboards to monitor and analyze portfolio and segment-level performance including performance of implemented strategies - Build and automate complex queries across database and create dynamic reports to enhance credit risk insights - Understand the data environment and be able to investigate issues to appropriately prioritize and set expectations for key reporting and analytical priorities - Coaches and mentors other analysts and acts as a thought leader within the analyst community - Work closely with internal groups to devise risk policies. Identify actionable insights, suggest recommendations, and influence the direction of the business by effectively communicating results to cross functional groups - Become familiar with assigned markets and products for use in developing/modifying underwriting strategies to meet business goals - Successfully manage multiple projects and timeline Qualifications BS/MS in a quantitative discipline (Statistics, math, qualitative social science, operation management, finance, ) or equivalent working experience - 4+ years of experience in credit risk or analytical experience in a related industry. Experience in Financial Services with emphasis on risk management/scoring of consumer lending products - Familiarity with data from credit bureaus and third-party data providers - Solid analytical skills and an understanding of how to utilize data to target improvements, solve problems, and tell a story - Strong organization skills and the ability to communicate effectively, both verbally and written - Exceptional problem-solving skills and ability to work effectively with minimal supervision - Comfortable working both independently and in a team environment - High proficiency with any of SQL/Snowflake/SAS - Knowledge of Python or R is a plus - Experience with A/B testing and data visualization (Sigma, Tableau) is a plus - Familiarity with statistical modeling techniques - Experience in Canadian consumer lending market is a plus Base Salary: $90,000 - $140,000 CAD The base salary range represents the low and high end of the anticipated salary range for this position based on the Canada average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience. All full-time salaried employees are eligible for the following benefits, starting on day one: Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match. Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership and Development Programs. #Remote #AttainFinance
Role Description CRNCY Group is seeking a Credit Risk Analytics Specialist to help improve credit rule calibration and first-time loan sizing across our lending portfolio. The main objective of this role is to use historical application, loan, repayment, and collections data to determine whether our current underwriting rules are properly sizing first loans and approving the right customers. The role will focus on: - Identifying where we may be under-lending to strong customers. - Over-lending to higher-risk customers. - Creating adverse selection through our current rules. Over time, the role should help CRNCY move toward a more risk-based credit system, including: - Stronger customer segmentation. - Better loan amount calibration. - Improved performance measurement. - Risk-based pricing or variable rates. Qualifications - Experience helping a lender move from basic, rule-based underwriting to a more data-driven and risk-based credit model. - Worked in environments with basic, conditional, or one-size-fits-all credit rules while maintaining strong repayment discipline, low risk tolerance, and high recovery performance. Requirements - Improving underwriting in practical, step-by-step stages. - Using messy internal lending data to identify repayment patterns, customer risk, and affordability signals. - Calibrating loan amounts based on customer risk, income, payment capacity, and repayment behavior. - Introducing customer segmentation, scorecards, risk tiers, or probability-of-default models. - Testing credit rule changes in controlled increments before full rollout. - Using delinquency, default, collections, and repeat-borrowing data to improve underwriting decisions. - Supporting the move from flat pricing or one-size-fits-all offers toward risk-based pricing or variable rates. - Operating in markets where external credit bureau data, open banking, cashflow tools, or alternative data providers are non-existent or not fully integrated. Technical Skills Needed - SQL and Python to analyze application, loan, repayment, default, and collections data. - Credit risk modeling, including probability of default, first-payment default, scorecards, and customer risk segmentation. - First-loan sizing and affordability analysis, including payment-to-income rules and loan amount calibration. - Modeling techniques such as logistic regression, XGBoost, LightGBM, or similar practical machine learning methods. - Cohort analysis and portfolio performance tracking, including delinquency, default, expected loss, repeat borrowing, and collections outcomes. - Model validation and backtesting, including out-of-time testing and data leakage prevention. - Scenario testing and controlled experiments, including champion/challenger testing, A/B testing, Bayesian testing, causal inference, or Monte Carlo simulation. - Predictive customer value analysis, including repeat borrowing behavior, customer lifetime value, and risk-adjusted profitability. - Analytics and decisioning tools, such as BigQuery, Power BI, dbt, Taktile, Provenir, Alloy, Zoot, or similar platforms. What Success Looks Like - Clear customer risk segments. - Better first-loan amount bands. - Identification of under-lending pockets. - Recommendations for rule changes and approval thresholds. - Scenario analysis showing expected impact on approvals, defaults, collections, conversion, and profit. - Monitoring reports to track whether changes are working. - A practical roadmap toward risk-based pricing and scalable credit decisioning. What We Do Not Need We are not looking for a general business/process analyst, a research-heavy data scientist, or someone who depends on perfect external data, credit bureaus, open banking, or advanced AI tools to produce useful insights. The right person must be practical, hands-on, and able to work with the data we have today to solve the immediate first-loan sizing and underwriting calibration problem before moving into more complex modelling or long-term optimization. Compensation This is a contract-to-hire role with an expected hourly range of US$125–$175 per hour, depending on experience. Final compensation will be based on the candidate’s hands-on credit risk modeling experience, technical skillset, lending background, and ability to translate analysis into practical underwriting recommendations.
Insurance Risk Interviewer I
Quest DiagnosticsA Fortune 500 company cited on the S&P 500 Index, Quest Diagnostics is a healthcare products and services provider offering diagnostic testing to 1-in-3 U.S. adults and half of the
Title: Insurance Risk Interviewer I Category Customer Service Location Lee's Summit, Missouri Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote Job Description Insurance Risk Interviewer I - Monday to Friday, 9:00AM to 6:00PM Central, with rotational weekends The primary purpose of this position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies Pay: $17/ hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Responsibilities: - Place outbound calls to contact life insurance applicants. Complete interview with applicants or leaves a message for a return call. - Gather medical, financial, occupational, and avocation histories during interview. - Review and edit information collected during the interview for quality assurance purposes. - Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results. - Learn the specific requirements stipulated by each client company. - Respond to the needs and requests of clients, staff and management in a professional and expedient manner. - Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training. - Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. Qualifications: Preferred Work Experience: Previous experience with medical terminology, life insurance industry, or customer service preferred. Physical and Mental Requirements: - Regularly required to communicate in person, by email and on the telephone. - Frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms. - Frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks. - The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried infrequently. Knowledge: Proper telephone etiquette to handle inbound and outbound calls. Skills: - Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with applicants and co-workers.. - Proficiency in Microsoft Office (Word, Excel, Access and Outlook) - Type 30 wpm. - Accurate and detail oriented. - Good organizational skills. - Proficient teamwork skills. Education - High School Diploma or Equivalent (Required) 60731 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
• Drive program execution excellence and portfolio governance across GTS and GTS led strategic initiatives. • Ensure alignment between strategic objectives, business priorities, and operational execution effective program management, and portfolio governance across the organization. • Partner closely with Process & Service Excellence (PSE) and Adoption & Change Enablement (ACE) leaders to ensure timely and effective portfolio decisions and program execution. • Serve as a strategic advisor to the GTS Leadership Team on portfolio priorities, execution trade-offs, and value realization. • Oversee enterprise-wide program and project delivery through standardized frameworks and gated governance models. • Ensure resource allocation, risk management, and timeline adherence for all major initiatives by collaborating with cross-functional teams.



