Requisition Number: 2362362 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Support Enablement Sr. Project Manager is responsible for ensuring operational readiness and effective transition of new or changed technologies into support by coordinating policies, procedures, communications, and training across IT and support teams. This role partners with project leads, technical teams, and support organizations to participate in pilots, identify and resolve project-related issues, and ensure accurate, timely documentation and communication to L1, L2, and other stakeholders. Primary Responsibilities: Key responsibilities include reviewing end-user and support communications, collaborating on knowledge articles and training content, identifying automation and self-service opportunities, establishing project reporting, and capturing lessons learned post-deployment. The role also helps define and refine support enablement processes while actively managing assigned milestones to ensure smooth, sustainable adoption of technology changes. - Operational Readiness and Enablement Strategy - Own ITSS operational readiness strategy for new and changing technologies, ensuring consistent service introduction and supportability outcomes - Serve as a principal decision authority for readiness, risk acceptance, and launch sequencing - Influence upstream designs to embed support, sustainability, and customer experience from inception - People and Team Management - Provide indirect people leadership for Project Managers within ITSS Enablement - Coach, mentor, and develop team members, supporting skill growth - Build a high-performing, accountable delivery culture emphasizing ownership, operational rigor, and outcomes - Serve as a role model for Optum leadership behaviors, inclusion, and cross-team collaboration - Executive and Cross-Functional Influence - Act as a trusted advisor to lead Project Managers, Directors, Sr. Directors and senior leaders across Technology, Operations, and Clinical partners - Represent ITSS Enablement in enterprise and project forums, advocating for frontline support, end-user experience, and operational excellence - Governance, Risk and Financial Stewardship - Own project-level governance, RAID management, and escalation models - Proactively identify and mitigate operational, technical, and organizational risk - Monitor ITSS MBO, KPI's and other critical measures such as AHT, Incident Rates, FCR to ensure delivery efficiency and value realization - Capability Building and Organizational Maturity - Contribute to and refine delivery frameworks, playbooks, and enablement assets to scale ITSS performance - Adopt and adapt standardization and continuous improvement across processes, tools, and delivery practices - Influence TPM maturity beyond ITSS, contributing to broader Optum delivery excellence - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Bachelor's degree or equivalent relevant experience in technology, business, or a related field - 6+ years of progressive experience in technology project and/or program management, with demonstrated ownership of moderately complex to complex initiatives - Demonstrated people management experience, including performance management and coaching - Experience leading cross-functional project teams within technology and operational environments; ability to influence without formal authority. Partnering with IT, support, training, and technical teams across ITSS and Optum. - Solid experience operating in highly matrixed, enterprise environments, partnering effectively across IT, business, and support organizations - Working knowledge of operational readiness concepts (training, knowledge, support model alignment), particularly within service or contact center environments (OGA-aligned) - Experience leveraging data, reporting, and structured project management practices to drive visibility, decision-making, and continuous improvement. Utilizes service metrics and reporting to drive readiness, efficiency, and first-call resolution. - AI-Enabled Knowledge & Self-Service - Leveraging AI tools to improve knowledge quality and reduce support demand. - Process Improvement & AI knowledge - Identifying AI-driven automation and workflow opportunities to streamline processes. - Demonstrated success delivering projects end-to-end, including planning, execution, risk management, and operational readiness across multiple stakeholders - Proven clear communication & Content Review - Validating accuracy and clarity of support, training, and end-user communications. - Proven change & Support Readiness Management - Ensuring new and changing technologies are operationally ready for L1/L2 support. - Proven ability to manage competing priorities and multiple concurrent initiatives, ensuring delivery timelines, quality, and stakeholder expectations are met Preferred Qualifications: - Leadership experience within IT Support Services (ITSS), End User Support, or Service Enablement - Experience in healthcare, clinical, or regulated environments - Experience building or scaling delivery teams or organizational capability - Senior-level stakeholder engagement and influence experience - Proven solid grounding in operational readiness, service introduction, or ITIL concepts At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Role Description Given the exceptional growth of its business, Charlie Health is adding Nurse Practitioners to the team. The Nurse Practitioners will partner with the Medical Directors, Chief Medical Officer, and the medical team to assure the highest quality of patient care, including: - Comprehensive evaluations - Patient consultations - Ensuring compliance with medical and clinical policies and procedures We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. Responsibilities - Provides direct patient care for medication management, diagnostic evaluations, and medical assessments - Provides patient education regarding medications, risks, benefits, and reasonable outcome expectations - Works diligently with support staff to ensure proper patient communication and follow-up - Participates in treatment team meetings - Assists Medical Directors with patient-facing tasks as needed - Performs other duties as assigned by Medical Director This position is scheduled for 40 hours per week. Expectation is 32 of those hours are clinical, while 8 of those hours are administrative. Qualifications - Ability to support the Charlie Health team on a contract, part-time, or full-time basis; remote friendly - Masters of Science in Nursing with a Psychiatric/Mental Health emphasis from an accredited program - Must be licensed as a Psychiatric Mental Health Nurse Practitioner (PMHNP) - 3+ years experience working as a PMHNP; IOP, PHP, and/or IP experience is preferred - Experience working with a wide range of ages, including children, teens, young adults, and adults clients - Commitment to delivery of high-quality, cost-effective health care - Ability to communicate and work proficiently with medical staff, patients, clinical support, and administrative staff - Proficiency in use of electronic health records - Requires computer and internet skills, including Microsoft Word and Outlook Benefits - Flexibility: Our virtual program allows our nurse practitioners the ability to work from home or wherever they are most comfortable - Support: All of our nurse practitioners receive support from a full-time Admissions and Assessment team - Ability to Develop Strong Relationships with Incredible Clients - Collaboration: All Charlie Health nurse practitioners participate in case discussions - Free CEUs: Charlie Health provides all clinical staff with access to free, online CEUs - AI-Powered Documentation: Providers have access to an AI-powered virtual scribe that streamlines clinical documentation Company Description Charlie Health exists to change the barriers to care in behavioral healthcare. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care.

Base Salary Range: 90000 - 141000 Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. Job Description We are looking for a new ESG Program Manager to lead and scale ESG at Nexthink -driving our sustainability and social impact initiatives forward in partnership with Nexthinkers, customers, investors, and regulators. Our product improves the digital employee experience, and as a culture, we naturally care about our impact. This role is designed to champion our ESG efforts: building awareness inside and outside the company, rallying Nexthinkers around the work, and making sure what we do is trusted and audit-ready. You'll build the infrastructure that makes Nexthink credible on sustainability and social impact, and tie it to engagement, inclusion, well-being, and culture. You'll work closely with senior leadership to align our ESG programs with business outcomes. This role reports to the Head of Talent Success because ESG lives at the intersection of people, learning, and purpose. ESG Strategy & Governance - Develop and implement ESG strategy, policies, and governance frameworks aligned to business priorities - Lead the cross-functional ESG committee, publish the annual ESG report, and monitor risks and market trends Environmental Sustainability, Carbon & Certifications - Own carbon footprint (Scopes 1, 2, and relevant Scope 3) and lead the SBTi-aligned emissions reduction roadmap - Manage the EcoVadis rating, CDP, and certifications, driving real environmental performance improvements Data, Reporting & Assurance - Own ESG data collection, validation, and carbon methodologies - Ensure CSRD/ESRS readiness, audit trails, and assurance support Stakeholder Engagement - Manage ESG customer and investor requests - Support RFPs, due diligence, and aligned cross-functional responses Social Impact & Responsible Business Practices - Lead workforce well-being, inclusion and belonging, and responsible business programs - Support ethics and accountability frameworks, and oversee the global volunteerism program with the local workplace team Internal Communications - Own ESG communications to leadership and employees, driving engagement and awareness across the company - Plan and support communication touchpoints across global and P&T audiences (webinars, global meetings, etc.) Qualifications - 5+ years in ESG or sustainability - you've done this before and know what good looks like - Expertise in GHG accounting, CSRD/ESRS, EcoVadis, CDP, SBTi - Cross-functional program management - you can rally teams, align priorities, and get things done without formal authority - Strong with data and storytelling - you know how to validate numbers and explain what they mean - Detail-oriented and execution-focused - you don't just plan, you deliver Additional Information All your information will be kept confidential according to EEO guidelines. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. - Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. - Free access to professional training platforms to explore your interests and enhance your skills. - Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. - Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. - Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

• Own and evolve the HR function’s AI learning roadmap - from foundational fluency to advanced application across HR Client Support, COEs, and HR leadership. • Build on existing GE Vernova HR enablement assets to define what AI-specific capability looks like for HR. • Partner with HR4HR and Learning teams to embed AI skill-building into existing development pathways. • Build and operate the HR AI Community of Practice as a sustained capability. • Partner with HR COEs and HR Client Support to identify, scope, and prototype AI solutions that solve real HR problems. • Maintain clear lanes with the AI Governance Project Manager, AI Workforce Transformation & Organizational Design Project Manager, and Workday AI Enablement Lead.