• Own the Payroll Implementation process, from importing a customer’s previous payroll history to configuring their tax setup. • Iterate creatively on both the product and the process to ultimately deliver a best in class experience to our customers. • Maintain a high level of data integrity for the Customer Success team by auditing clients’ payroll data (including tax filings and imported payroll history from a client’s previous provider) and ensuring Seso is setup to file with the appropriate tax agencies • Own the relationship with customers as they work toward going live on Seso payroll. Be their biggest advocate within Seso. • Help clients through their first payroll run and make sure they have the knowledge to run future payrolls independently • Perform detailed audits of historical data, company level data and employee level data to ensure accuracy and credibility throughout the Implementation • Manage client expectations - Serve as client advocate within Seso to resolve any concerns that may detract from an optimal client experience • You will be coordinating across all departments internally and externally including Product, Engineering, Design, Operations, Partnerships, Finance, and Legal • You will work very closely with leadership to identify and anticipate the risk, opportunities, and key gaps to make our partners successful • Write the playbooks for systems and processes to scale future partners

• Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training. • Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement. • Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction. • Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables. • Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers. • Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform. • Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience. • Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success.

• Own the overall relationship with the customer • Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule • Manage project planning, goal-setting, and progress tracking • Deliver customer training and handle technical queries, ensuring effective use of QBench • Conduct high-level testing and ensure smooth transition post-implementation • Interface with engineering, product teams, and external vendors • Provide suitable technical solutions after an end-to-end analysis of the current business process

Role Description Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product. - Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier. - Schedule and conduct kick-off calls with new clients to understand their specific needs and goals. - Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities. - Partner closely with internal teams, including Sales, Product, Operations, and Engineering, to deliver the best client onboarding experience. - Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter. - Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap. - You will support our EMEA market and align with the timezone across EMEA. Qualifications - You are customer obsessed, always putting our customers first and being there for them every step of the way. - You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals. - You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills. - You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers. - You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment. - Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! - You have prior Implementation experience in EOR industry. Requirements - Equal employment opportunity: Multiplier is an equal opportunity employer; we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.