• Own the overall relationship with the customer • Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule • Manage project planning, goal-setting, and progress tracking • Deliver customer training and handle technical queries, ensuring effective use of QBench • Conduct high-level testing and ensure smooth transition post-implementation • Interface with engineering, product teams, and external vendors • Provide suitable technical solutions after an end-to-end analysis of the current business process

Role Description Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product. - Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier. - Schedule and conduct kick-off calls with new clients to understand their specific needs and goals. - Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities. - Partner closely with internal teams, including Sales, Product, Operations, and Engineering, to deliver the best client onboarding experience. - Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter. - Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap. - You will support our EMEA market and align with the timezone across EMEA. Qualifications - You are customer obsessed, always putting our customers first and being there for them every step of the way. - You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals. - You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills. - You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers. - You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment. - Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! - You have prior Implementation experience in EOR industry. Requirements - Equal employment opportunity: Multiplier is an equal opportunity employer; we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Implementation Job overview: In this role, the manager will support the lifecycle of a large portfolio, leading project-level reviews, optimizing standards, identifying areas for improvement, reporting analyses, and training staff members. The PPMO should be focused on specific customer or customers' portfolio and get familiar with their technology and challenges. The portfolio manager should not only be comfortable talking with high-level business leaders about individual portfolios but also helping us to define KPIs and create for that specific customer and produce/maintain a customer roadmap. Major Rol Accountabilities: • Provide end-to-end project execution throughout processing implementation projects. • Assess and document customer needs and according to implementation activities. • Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology. • Guide customers through applicable MasterCard processing rules, specification and documentation • Identify appropriate processing implementation support documentation (contracts, agreements, forms etc...) to be provided by customers, • Handle multiple customer processing implementation projects in parallel. All about you: Education: Bachelor's degree in information technology, Computer Science, Exact Sciences, Business or equivalent work experience. Knowledge / Experience: • One to three years of "Information Technology" system knowledge, with basic understanding of network technology, applications, and project management. • Understanding of payment transaction processing and industry business principles. • Understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles. • Understanding of the 4-party model and the full transaction lifecycle for MasterCard brands Skills/ Abilities: • Ability to interact well with the customer • Good verbal and written communication skills • Self Starter with a desire to learn independently • Good project management skills • Ability to manage change in a technical work environment • Ability to understand theory /principles and apply it in the environment • Ability to work as a part of a cross functional team Work Conditions: Occasional domestic travel" Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Development of HLD/LLD to win Customer Projects • Development and Testing of the Services at each of the Platform and Services • Post sales Support Function to help Customer Success • Technical consulting for SD WAN solution customers