Zayo Group

Role Description We are seeking an experienced Head of ETP, Voltron Platform (Billing Platform) to lead the end-to-end billing function for a large, complex B2B telecommunications and digital infrastructure business. This role will own billing strategy, execution, controls, systems, and transformation, with particular responsibility for the company’s Zuora Billing platform. The successful candidate will oversee high-volume recurring, usage-based, milestone, installation, and one-time billing across a diverse portfolio of fiber, network, connectivity, colocation, cloud, and managed-service products. This leader will partner closely with Sales, Order Management, Finance, Revenue Accounting, Accounts Receivable, Tax, Customer Operations, IT, and Product teams to ensure invoices are accurate, timely, contractually compliant, and scalable. This is both an operational and transformational leadership role. The Head of Billing will be expected to strengthen billing controls, reduce revenue leakage and customer disputes, improve automation, establish clear performance metrics, and optimize the broader quote-to-cash process. Location: This fully remote work position will consider applicants that currently reside in the continental United States. For applicants that reside in the Denver, Colorado metro area, this role will be a hybrid work position. Qualifications - Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field. - Typically a minimum of twelve (12) years of progressive experience in billing, finance operations, order-to-cash, or subscription management. - At least five (5) years of leadership experience managing billing teams in a complex, high-volume environment. - Significant hands-on and leadership experience with Zuora Billing. - Strong knowledge of recurring, usage-based, and consumption-based billing models. - Experience managing complex B2B customer contracts, amendments, renewals, credits, and billing disputes. - Demonstrated experience integrating Zuora with CRM, CPQ, ERP, tax, payment, order management, and data platforms. - Strong understanding of billing controls, reconciliations, audit requirements, and financial close processes. - Proven ability to lead billing transformation, automation, system implementation, or process redesign initiatives. - Experience working across Finance, Sales, Operations, IT, Product, Legal, Tax, and Customer Service. - Strong analytical, problem-solving, executive communication, and stakeholder-management skills. - Experience leading geographically distributed or global teams. Requirements - Act as the senior business owner for Zuora Billing, including platform governance, configuration strategy, enhancement prioritization, and operational performance. - Oversee Zuora functionality related to product catalogs, rate plans, subscriptions, amendments, usage, bill runs, invoice schedules, taxation, payments, credits, and account hierarchies. - Ensure Zuora configuration supports complex telecom and infrastructure commercial models, including: - Monthly recurring charges - Non-recurring charges - Installation and construction charges - Usage and consumption billing - Minimum commitments - Tiered and volume pricing - Ramp agreements - Co-termination - Contract renewals - Early termination charges - Multi-site and parent-child customer relationships - Partner with IT and enterprise architecture teams to maintain reliable integrations between Zuora and systems such as Salesforce, CPQ, order management, service inventory, mediation, tax engines, payment platforms, ERP, data warehouses, and customer portals. - Lead Zuora upgrades, releases, testing, defect resolution, and continuous improvement initiatives. - Develop a scalable Zuora governance model covering access, change management, configuration documentation, testing, deployment, and production support. - Evaluate and implement additional Zuora capabilities, including Zuora Revenue, Zuora Payments, Zuora Collections, Workflow, Data Query, or related applications, where appropriate. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Performance Metrics - Invoice accuracy rate - On-time billing rate - Billing-cycle completion - Volume and age of unbilled services - Credit and rebill rate - Billing dispute volume and resolution time - Manual invoice and adjustment volume - Revenue leakage identified and recovered - Billing backlog and exception aging - First-time-right subscription and account setup - Zuora system availability and bill-run performance - Percentage of billing transactions processed automatically - Billing-related customer satisfaction - Audit findings and control exceptions - Cost per invoice or billing account

Role Description Zayo is seeking an Account Director to support existing accounts in need of Zayo fiber infrastructure services in the Large Enterprise with a focus on the Healthcare vertical. The successful candidate will develop customer relationships with Key Stakeholders (CTO/CIO, VP, Dir, Mgr) and drive sales of Connectivity, infrastructure, and managed edge/cloud solutions to assigned customers. The Account Director is responsible for achieving sales and revenue growth targets through consistent account management activities as outlined in One Zayo Way guide. Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. A demonstrated ability to succeed in a team environment is key to this role. The ideal candidate has a strong understanding of layer 2 & 3 connectivity and can work on large, complex deals applying a consultative and trusted advisor approach. Location: This remote work position will consider applicants that reside in the New York City metro area (NY/NJ/CT/PA). Responsibilities - Generate sales revenue by actively promoting Zayo products and services to targeted account patches. - Present proposals and manage customers through a strategic sales process. - Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts. - Apply knowledge of customers' strategic business initiatives, AI projects, industry, and services to achieve revenue objectives. - Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts. - Manage high volume of work while maintaining a high degree of responsiveness. - Track, analyze, and report on sales performance and activities in Salesforce, Salesloft, and other reporting tools. - Provide accurate and timely forecasts of sales opportunities. - Develop and maintain records of customer activity to support client growth strategies and reporting of sales and forecasts. - Provide accurate and timely information to management. - Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives are met. - Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision. Qualifications - Bachelor’s degree or equivalent from four-year College; or equivalent combination of education. - Minimum of five (5) years of professional telecommunications sales experience in the healthcare enterprise vertical. - Strong financial acumen. - Excellent interpersonal skills and ability to work effectively with a diverse group of personalities. - Strong understanding of account management & the strategic selling process. - Strong understanding of SD-WAN and ability to work on large, complex deals applying a consultative and trusted advisor approach. - Demonstrated consistent track record of sales and revenue growth through consistent account management activities. - General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, and IP. - Ability to travel as required by customers. Requirements - Estimated Base Salary Range: $85,400 - $135,000 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description The Program Manager, Long Haul OSP Deployment is responsible for the successful delivery of long haul fiber deployment programs through direct management of turnkey engineering and construction contractors and oversight of multiple concurrent projects. This role combines strategic program leadership with hands-on project execution responsibilities, ensuring projects are delivered safely, on schedule, within budget, and in accordance with Zayo quality standards. The Program Manager serves as the primary operational and contractual interface between Zayo, turnkey vendors, and customers. This position is accountable for contract administration, project controls, budget management, regulatory compliance, contractor performance, risk mitigation, and project closeout activities across a portfolio of long haul network expansion projects. The Program Manager reports to the Director, Long Haul OSP Deployment. Key Responsibilities - Program & Project Leadership - Lead the delivery of multiple long haul OSP deployment projects simultaneously, including greenfield, overpull, and network expansion initiatives. - Develop and maintain comprehensive project plans, schedules, budgets, and resource forecasts. - Drive project execution from initial planning through engineering, permitting, construction, testing, acceptance, and closeout. - Monitor project performance against scope, schedule, budget, and quality objectives. - Identify project risks and implement mitigation and recovery plans to maintain delivery commitments. - Contractor & Vendor Management - Serve as the primary contractual and operational interface with turnkey engineering and construction partners. - Draft, review, negotiate, and administer engineering and construction contracts. - Monitor contractor compliance with contractual requirements, milestone commitments, production targets, safety standards, and quality expectations. - Conduct contractor performance reviews and drive accountability through structured reporting, corrective action plans, and executive escalations when required. - Review and approve contractor invoices, production reports, schedules, and change orders. - Contract Administration & Financial Management - Manage project budgets, capital expenditures, forecasts, and financial reporting. - Evaluate and process change orders, assessing impacts to project scope, cost, and schedule. - Validate quantities, unit pricing, schedule-of-values reporting, and contractor invoicing. - Maintain accurate project documentation, contract records, correspondence, and audit-ready project files. - Provide regular financial and operational updates to leadership and key stakeholders. - Engineering, Permitting & Regulatory Oversight - Collaborate with Fiber Engineering to validate route design, constructability, fiber assignments, and project requirements. - Oversee engineering package development, permitting strategies, and regulatory compliance activities. - Manage complex permitting and environmental requirements, including NEPA, Section 106, Tribal engagement, right-of-way negotiations, state utility commissions, and federal funding requirements. - Ensure compliance with NTIA and other government-funded program requirements, including Davis-Bacon, BABA, and environmental assessment obligations. - Construction & Material Management - Oversee contractor material forecasting, procurement coordination, receiving, inventory tracking, and field deployment activities. - Monitor field production rates and construction progress against established schedules. - Support resolution of field issues impacting schedule, cost, quality, or customer commitments. - Ensure adherence to OSP construction standards, fiber specifications, testing requirements, and safety practices. - Reporting & Stakeholder Communication - Deliver project-level, program-level, and executive-level reporting, including progress updates, financial summaries, risk assessments, and recovery plans. - Maintain proactive communication with customers, internal stakeholders, contractors, and leadership teams. - Facilitate issue resolution across cross-functional teams to minimize project impacts. - Present project status and recommendations to Program leadership and customer stakeholders. - Testing, Acceptance & Closeout - Oversee fiber testing, acceptance, and closeout processes to ensure compliance with Zayo standards. - Review and validate project deliverables, as-built documentation, redlined network diagrams, and inventory updates. - Ensure timely delivery of complete project closeout packages to GIS, Operations, Network Engineering, and Inventory teams. - Verify that all project documentation, testing records, permits, and customer deliverables are complete and accurately archived. - Leadership & Continuous Improvement - Lead, mentor, and develop project managers and deployment personnel as assigned. - Foster a culture of accountability, operational excellence, and continuous improvement. - Develop and implement best practices for contractor management, project controls, reporting, and long haul deployment execution. - Partner with regional and functional teams to align deployment strategies with broader network objectives. Qualifications - Bachelor's degree in Engineering, Construction Management, Telecommunications, Business, or a related field preferred. - Equivalent industry experience may be substituted for formal education. - Minimum of eight (8) years of telecommunications, fiber deployment, or OSP project management experience. - Minimum of eight (8) years managing complex outside plant construction projects and contractor relationships. - Demonstrated experience delivering multimillion-dollar fiber deployment projects on schedule and within budget. - Experience administering engineering, construction, and turnkey (EPC) contracts. - Experience managing federal and state regulatory requirements, permitting, and environmental compliance. - Prior leadership experience managing project teams or cross-functional deployment organizations preferred. - Strong knowledge of OSP construction methods, fiber optic infrastructure, and long haul network architecture. - Advanced Microsoft Excel skills, including financial modeling, budget forecasting, data analysis, reporting, pivot tables, lookups, and project performance tracking. - Understanding of fiber testing standards, acceptance requirements, and closeout procedures. - Ability to read and interpret engineering drawings, route maps, construction packages, and testing documentation. - Familiarity with GIS platforms, Google Earth, and network inventory systems. - Working knowledge of Salesforce, Sitetracker, and project management systems preferred. Requirements - Strong contract negotiation and administration skills. - Excellent financial management, forecasting, and budgeting capabilities. - Exceptional communication, leadership, and stakeholder management skills. - Advanced problem-solving, critical-thinking, and decision-making abilities. - Ability to manage multiple complex projects in a fast-paced environment. - Strong organizational skills and attention to detail. - Ability to travel as required to support project execution, contractor oversight, and customer engagements. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description As a member of Zayo’s Solution Architecture Organization, the role of Technical Solution Analyst is a dynamic opportunity for individuals looking to begin a technical career in the Telecom Industry. By partnering with the Solution Architecture Organization, each Technical Solution Analyst will be encouraged to develop their technical skillset through org-wide mentorship and hands-on learning. This includes supporting KMZ requests, basic custom opportunity tasks, existing service visualization requests, and basic network design tasks that visually represent solutions for direct and indirect customers. This individual will be responsible for assisting in preparing and delivering technical diagrams and sales presentations and driving the transactional and primary custom solution sales cycles to closure. Key areas of focus will include: - Technical documentation capturing physical and logical solutions - Proposal response assistance - Providing guidance and counsel throughout the transactional and basic custom solution sales processes - Ensuring complete and accurate documentation for all supported opportunities Responsibilities - Sales Support: - Assist the Solution Architecture Org driving sales through operational support - Utilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to qualify and support unique customer requests - Assist in the preparation of proposal responses and cost-effective solution designs - Solution Design: - Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems - Assist Solution Engineering org with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholders - Assist Solution Engineers as they design solutions that support current and future customer business applications - Stay up-to-date with general industry and technological developments - Planning and Logistics: - Adhere to and communicate timeline expectations for project completion - Provide regular project updates to internal customers (sales, engineering, technical operations) - General: - Adhere to all company standards and overall business professionalism - Demonstrate regular, consistent, and punctual attendance - Perform other duties as assigned - Must be available to work during Mountain Time business hours, regardless of geographic location Qualifications - Recommended to have at least two years experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO) - Excellent project management skills - Excellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable terms - Consistent focus on results and goal achievement - Proficiency in Microsoft Word and Excel - Strong teamwork skills - Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment Preferred Additional Experience - Bachelor’s degree in Telecommunications, Engineering, Economics, General Business, and or related field of study - Salesforce, Google Earth, ESRI, MyWorld/GE Smallworld - Network design (emphasis on fiber, Layer 1, 2, and 3) - MAN technologies and structures (including DS-x, OC-x, WDM, and Ethernet) - Internet technologies, functionality, and services - Networking protocols (emphasis on Layers 1, 2, and 3) - Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN) - High-level understanding of Fiber Optic network design and implementation Requirements - Base Pay Range: $24.76 to $31.00 per hour, commensurate with experience. - The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. - The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Zayo is seeking a Senior Tier II Customer Support Coordinator to join our Customer Service organization. This role is responsible for managing complex customer support requests, escalations, billing disputes, service order inquiries, and carrier-related transactions while delivering a high level of customer experience and operational excellence. The Senior Tier II Customer Support Coordinator serves as a subject matter expert and escalation point for both internal teams and external customers. This individual will partner cross-functionally with Sales, Billing, Provisioning, Product, Vendors, and Customer Success teams to resolve complex customer issues, support service enablement, and ensure timely case resolution. The ideal candidate is highly organized, customer-focused, detail-oriented, and comfortable managing multiple priorities in a fast-paced telecommunications environment. Location: This role will consider applicants that currently reside in the continental United States in the Mountain and Central Time Zones. Responsibilities - Triage, investigate, and resolve complex Tier II customer support cases in accordance with established service level expectations. - Serve as an escalation point for advanced customer inquiries, disputes, and operational issues across multiple product and service lines. - Maintain a strong understanding of telecommunications ordering, provisioning, billing, and support processes, including Access Service Requests (ASRs), disconnects, service orders, and customer account management. - Provide support through multiple customer engagement channels including phone, live chat, email, and case management platforms. - Partner with internal departments and third-party vendors to coordinate issue resolution and ensure a positive customer experience. - Support customer onboarding, portal enablement, user access management, and troubleshooting activities related to internal customer platforms and applications. - Review, document, and report quality metrics, trends, escalations, and operational outcomes to leadership and vendor management teams. - Participate in customer meetings, escalations, and cross-functional operational discussions as needed. - Identify process improvement opportunities and contribute to operational efficiency initiatives. - Maintain accurate case documentation and ensure compliance with company policies, data privacy standards, and regulatory requirements. - Attend recurring team, departmental, and operational meetings to support organizational alignment and performance objectives. Core Areas of Support - ASR & Carrier Transactional Support - Access Service Requests (ASRs) - Complex carrier order management - Disconnects and service order support - AT&T Complex Orders - AT&T Wireless - Comcast DISA - DISH Type 2 - DIA new and change orders - Federal building requests - Rogers Communications - Segra - SONET services (T1, DS1, OC3) - TSP Code requests (ASR related) - Billing & Customer Care Support - Billing disputes and escalations - BED resets - Overage and bursting disputes - Complex NRC disputes - Re-rate disputes - Billing jeopardies and corrections - Multi-issue account disputes - Fees and surcharge disputes - SLA and contract interpretation support - Goodwill credits - ETL disputes - Back-bill disputes - Rate increase disputes - Government account support - Purchase order updates and new service order support - Customer Portal & General Inquiry Support - Tranzact platform support and troubleshooting - Customer Tranzact demonstrations and user enablement - System error investigation and user reporting - Apex exception support - Bandwidth graphing inquiries - DocuSign-related support - Partner and channel user enablement - Amazon, Google, and NVIDIA Tranzact user support - Third-party user onboarding - Tranzact billing support - Government account inquiries - Contact and account updates - Post-disconnect aggregated service inquiries - MAC requests (non-dedicated/non-partner accounts) - Bulk multi-site customer support - Invoice explanation requests Qualifications - High School Diploma or GED required. - Bachelor’s Degree or 2–4 years of experience within the telecommunications industry preferred. - Minimum of two (2) years of customer service or customer support experience required. - Experience supporting telecommunications products, carrier services, billing operations, or service delivery functions preferred. - Proficiency with Salesforce, including reporting and dashboard functionality, is a plus. - Strong analytical, organizational, and problem-solving skills. - Excellent verbal and written communication abilities. - Ability to prioritize and manage multiple competing tasks in a fast-paced environment. - Demonstrated attention to detail and commitment to operational accuracy. - Ability to work collaboratively across teams while maintaining professionalism in escalated customer situations. - Continuous improvement mindset with a desire to identify operational efficiencies and process enhancements. Requirements - Estimated Pay Range: $21.00 - $25.00 USD/hour. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Zayo is seeking a Strategic Account Director – Managed Services & SASE to partner with all sales organizations to identify, develop, and close opportunities across new logos, existing customers, and prospective accounts seeking Managed Services, Secure Access Service Edge (SASE), SD-WAN, Security Service Edge (SSE), and other advanced communications infrastructure solutions. The successful candidate will be responsible for driving growth by positioning Zayo's portfolio of managed services, security, cloud connectivity, edge solutions, voice, and infrastructure services through a consultative, customer-first sales approach. Operating in an overlay sales model, this role partners closely with Account Executives, Sales Engineers, Product teams, and Channel partners to support complex enterprise opportunities and serve as a subject matter expert for Managed Services and security solutions. The ideal candidate is a proven hunter with extensive experience prospecting, developing new business opportunities, and building executive-level relationships. Success in this role requires demonstrated expertise selling SD-WAN, SASE, and SSE solutions, along with a strong understanding of leading networking and security platforms from vendors such as Palo Alto Networks, VMware VeloCloud, Versa Networks, Fortinet, and Cisco. Success in this role requires a consultative sales approach, a demonstrated history of exceeding quota, and the ability to align technology solutions with business outcomes. Candidates with an established network of enterprise relationships and experience creating net-new opportunities within large enterprise and Fortune 500 accounts will be particularly well suited for this position. Location: This fully remote role will consider applicants that currently reside in the continental United States. Preference is in the Pacific and Mountain Time Zones. Responsibilities - Achieve and exceed assigned revenue targets through acquisition of new & existing customers inside target prospect segments. - Partner with Account Executives and Sales teams in an overlay sales capacity to identify, qualify, develop, and close Managed Services, SD-WAN, SASE, and SSE opportunities. - Serve as a subject matter expert for Managed Services and security solutions, providing sales leadership, customer guidance, and strategic account support throughout the sales cycle. - Develop and execute territory and account plans focused on new logo acquisition, expansion of existing customer relationships, and increased market penetration. - Build and maintain executive-level relationships with key customer stakeholders, including CIOs, CISOs, IT Infrastructure leaders, and Network Architects. - Lead consultative discovery sessions to uncover customer business challenges and align Zayo's Managed Services, SD-WAN, SASE, SSE, Cloud, and Infrastructure solutions to desired business outcomes. - Collaborate with Sales Engineering, Product Management, Operations, and delivery teams to design and present customized solutions that address customer requirements. - Maintain accurate opportunity, pipeline, customer activity, and forecast data within Salesforce CRM and provide regular updates to leadership. - Drive complex enterprise sales opportunities involving multiple stakeholders, business units, channel partners, and technology vendors. - Support field sales organizations by providing expertise, competitive positioning, and strategic guidance on Managed Services, SD-WAN, SASE, and SSE opportunities. - Maintain current knowledge of networking, security, cloud connectivity, and managed services market trends, including solutions from Palo Alto Networks, Fortinet, Cisco, VMware VeloCloud, Versa Networks, Netskope, and other industry leaders. Qualifications - Bachelor's degree and/or a minimum of eight (8) years of relevant enterprise technology sales experience, with ten (10) years preferred. - Proven experience operating in an overlay sales motion, partnering with direct sales teams, account executives, sales engineers, and customer success teams to identify, develop, and close complex Managed Services, SD-WAN, SASE, and SSE opportunities. - Demonstrated success managing and expanding relationships within large enterprise and Fortune 500 accounts, including engagement with C-level executives, CISOs, CIOs, networking leaders, and security stakeholders. - Experience supporting strategic, multi-million-dollar sales opportunities involving long sales cycles, multiple decision-makers, and complex solution architectures. - Demonstrated success selling Managed Network Services, SD-WAN, Security Service Edge (SSE), and Secure Access Service Edge (SASE) solutions within enterprise and mid-market customer environments, preferably within the telecommunications industry. - Strong understanding of modern networking and security architectures, including SD-WAN, SASE, SSE, cloud networking, secure remote access, and managed security services. - Experience positioning and selling solutions leveraging leading networking and security platforms, including Palo Alto Networks, VMware VeloCloud, Versa Networks, Fortinet, and Cisco. - Ability to articulate the technical and business value of SD-WAN, SASE, and SSE solutions to both executive and technical stakeholders. - Proven track record of exceeding sales quotas through new logo acquisition, pipeline development, and expansion of existing customer relationships. - Strong prospecting and business development skills, with the ability to generate opportunities through outbound activity, referrals, strategic account planning, and partner relationships. - Existing customer relationships and an established network of enterprise contacts within the telecommunications, networking, or security industry are highly desirable. - Experience leading consultative, solution-based sales engagements involving cross-functional teams, solution architects, and multiple technology partners to develop and present complex managed networking and security solutions. - Strong financial and business acumen with the ability to develop compelling business cases and articulate return on investment (ROI). - Excellent verbal, written, communication, presentation, and executive-level selling skills. - Excellent time management, organizational, and territory planning skills. - Proficiency with Salesforce CRM and Microsoft Office applications, including Word, Excel, and PowerPoint. - Ability to travel as required to support customer meetings, partner engagements, and sales activities. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Estimated Base Salary Range $115,000 to $160,000 USD / annually The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non-sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Role Description Zayo is seeking an Order Processing Specialist to be part of a multi-function team whose main purpose is to provide an effortless customer experience while monitoring sales opportunities for our Sales organization by translating the pricing and technical details into the creation of inquiries and Service Orders. The Order Processing Specialist creates move, add, change, repricing, and billing account change orders. This position will also be responsible for the creation and maintenance of accounts and data integrity in Microsoft Dynamics 365 CRM. This position works with multiple internal teams to address their requests for inquiries and orders that can range from optimization, churn mitigation to customer care. The position is responsible for accurate records and entries which ensures correct reporting of Sales, Commissions, and the business data. Candidates must be able to successfully thrive in an entrepreneurial environment and adjust to a rapidly growing and changing organization. Responsibilities - Maximize customer satisfaction with Zayo products and services by creating all types of orders. - Review sales orders for completeness and accuracy as required for auditing for appropriate pricing. - Ensure special pricing, promotions, and discount structures have been applied, and gather missing information when necessary. - Adhere to Quality assurance and industry regulatory requirements to ensure contracts, policies, and procedures are in alignment with legal and regulatory definitions. - Opportunity / Order Administration including creation, processing, project managing, troubleshooting, and resolution on relevant order concerns. - Order creation and sales opportunity closure in Dynamics, ensuring fast and accurate order submission. - Act as a check and balance to ensure everything requested in forms are on the bid. - Initiate the form process postings through opportunity, inquiry, and planner task creation. - Review inquiries and order requests, internal technology stack ownership to evaluate and identify the correct system to govern the order, ensuring seamless project handoff to implementation teams. - Strategically assess and resolve incomplete order data, ensuring accurate and timely order fulfillment in alignment with organizational standards. - Partner with Sales, Solutions Engineering, and Pricing to create client-facing quotes for Zayo services. - Manage and organize customer accounts and ensure data integrity measurements are met within the Microsoft Dynamics CRM environment. - Verify and ensure data integrity and accuracy within Salesforce.com CRM system. - Collaborate with the Reporting and Analytics team to ensure data integrity between Salesforce and Dynamics, specifically for new revenue and churn reporting. - Manage workload by seamlessly navigating between Salesforce and Dynamics, ensuring data integrity between systems. - Work cross-functionally with internal departments to research and resolve account-related issues, ensuring timely and effective solutions for clients and account managers. - Communicate and interact with external customers. - Provide real-time support for sales and other internal groups, including report building and assisting internal groups with navigation of Dynamics and Salesforce. - Project manage solutions process, including escalations. - Possess a thorough understanding of Zayo’s products and services offerings. - Maintain knowledge on the order process while staying up to date and being the subject matter expert on entrance criteria / processing / non-standard requests. - When applicable, pass required tests and/or certifications. - Ensure the integrity of Company customer records by accurately and thoroughly documenting all communication(s) with internal customers within applicable automated systems. - Identify areas of process improvement to streamline order efficiency/data loading/bulk processing/automation/integration. - Keep abreast of changing technology/trends in the telecommunications industry. - Meet inflexible deadlines; perform non-predictive multiple tasks; and handle order conflicts to a successful resolution. - Develop and nurture strong inter-departmental communications to ensure timely resolution of customer and sales issues and concerns. - Assist as a key business process owner, and sales organization liaison, in IT system development. - Maintain sense of urgency and response to inquiries within established Service Level Agreements. - Participate in departmental projects as needed. - Perform other related duties or projects as assigned. Qualifications - Bachelor’s degree or higher with a business-related focus. - Minimum of three (3) years of experience in Customer Service or Sales Support demonstrating the ability to resolve issues and to effectively interface with internal teams while researching an issue. - Minimum of two (2) years of Telecom experience required. - Strong computer skills including proficiency with Microsoft Office and database software and concepts, familiarity with data management is required. - Demonstrated ability to use multiple database systems. - Active listening and the ability to communicate effectively and professionally via phone, electronic media, and face-to-face interactions. - Ability to collaborate effectively with a large number of business units to ensure successful customer installations. - Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, technical, or schedule form, and quickly adapt to new products, processes, and technologies. - Effective verbal and written communication skills sufficient to manage difficult interactions and facilitate conflict resolution. - Negotiate resolutions and know when to enlist support and assistance from others. - Ability to work independently or on a team, support team objectives, take initiative and promote a positive team spirit. - Detail-oriented with superb organizational skills and the ability to prioritize. Monitors and checks own work for accuracy and quality. - Flexible and adaptable with work schedule and demands to meet strict deadlines under moderate supervision. Requirements - Estimated Base Salary Range: $53,200.00 - $82,000.00 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role, taking into account various factors in making compensation decisions. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, and paid time off. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave.

Role Description Zayo is seeking an Order Processing Liaison, Hyperscale to be responsible for owning and driving the operational lifecycle of in-flight amendments, change orders, and operational service modifications supporting Zayo’s Hyperscale customers. This role serves as the primary coordinator across Sales, Sales Engineering, Order Experts, Order Validation, Service Delivery, Contracting, and other operational teams to ensure customer-requested changes progress efficiently from opportunity creation through installation and completion. Our Order Processing Liaison, Hyperscale is focused on operational execution and process coordination, allowing Sales and Sales Engineering resources to remain focused on customer strategy, solution design, and revenue-generating activities. This role acts as the central point of ownership for amendment-related workflows, operational order administration, and cross-functional project management associated with existing customer services. Candidates must be comfortable operating in a fast-paced environment, managing multiple concurrent priorities, navigating ambiguity, and driving resolution across a broad set of stakeholders. Responsibilities - Operational Order Administration - Own and drive the operational lifecycle of in-flight amendments and change-order activity from opportunity creation through installation. - Create and manage opportunities associated with operational service modifications and amendment activity. - Coordinate order administration activities including MACDs, service amendments, and operational change requests. - Support service order creation, recreation, and in-flight order adjustments as required. - Ensure operational requests are accurately documented and tracked throughout the order lifecycle. - Order Structure Support - Provide guidance on order structure and amendment processing for Hyperscale opportunities. - Support MACD administration and associated workflow requirements. - Coordinate service order updates resulting from customer-requested operational changes. - Assist with resolution of order structure issues impacting fulfillment and delivery. - Cross-Functional Coordination - Serve as the primary operational coordinator between Sales, Sales Engineering, Order Experts, Order Validation, Service Delivery, Contracting, OSP, and other internal teams. - Coordinate amendment processing and associated customer documentation requirements. - Facilitate order validation activities and resolution of operational exceptions. - Coordinate Service Delivery handoffs and installation readiness activities. - Track and monitor CARs, ISOs, and related operational records across multiple systems. - Manage low- or no-revenue operational changes that require cross-functional execution. - Escalate risks, blockers, and dependencies to appropriate stakeholders. - Process Management & Reporting - Maintain accurate records and data integrity across Salesforce and supporting systems. - Monitor amendment and operational change activity to ensure timely completion. - Identify process inefficiencies and recommend opportunities to improve operational execution. - Participate in departmental initiatives and continuous improvement projects. - Develop strong working relationships across organizational boundaries to drive successful outcomes. Qualifications - Bachelor’s degree or higher with a business-related focus preferred. - Minimum of two (2) years of experience in telecommunications, sales operations, order management, service delivery, project coordination, or related operational functions. - Strong understanding of order lifecycle management, MACDs, amendments, and service delivery processes. - Experience working within Salesforce.com or similar CRM platforms. - Demonstrated ability to coordinate complex cross-functional initiatives and drive accountability across multiple stakeholder groups. - Exceptional organizational and project management skills. - Strong verbal and written communication skills. - Ability to manage multiple priorities and meet deadlines in a fast-paced environment. - Detail-oriented with strong analytical and problem-solving capabilities. - Ability to work independently while collaborating effectively across teams. - Experience supporting enterprise, carrier, or hyperscale customers preferred. Requirements - Estimated Base Salary Range: $53,300.00 - $82,200.00 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description The Project Manager, LH Site Acquisition and Permitting reports to the Manager of LH Site Acquisition and Permitting and is responsible for managing the end-to-end delivery of site acquisition, due diligence, design coordination, and permitting for ILA (Intermediate Line Amplifier) facilities. This role ensures sites are secured, vetted, and permitted in alignment with program schedules, budgets, and company standards. Key Responsibilities - Site Acquisition - Identify potential sites for ILA deployment in alignment with network planning requirements - Support and lead negotiations for land purchases and lease agreements - Coordinate preparation and execution of acquisition documents - Develop and maintain site acquisition trackers and status updates - Prepare deal summaries and support internal approval processes - Due Diligence & Design Coordination - Manage site due diligence activities including: - Title review - Surveys - Zoning and land use analysis - Environmental assessments - Utility availability - Coordinate with engineering and construction teams on site layout and constructability - Ensure site designs align with company standards and jurisdictional requirements - Permitting - Manage the permitting process across local, state, and federal jurisdictions - Prepare and submit permit applications - Track permit status and proactively manage timelines - Coordinate responses to agency comments and resubmittals - Engage with jurisdictions and stakeholders to facilitate approvals - Program Execution - Manage project schedules, budgets, and forecasts for assigned sites - Provide regular status updates including risks, issues, and mitigation plans - Support weekly and monthly program reporting (KPIs/KGPs) - Ensure compliance with company standards, processes, and documentation requirements - Vendor & Stakeholder Management - Coordinate and manage vendors including site acquisition firms, environmental consultants, and permitting specialists - Ensure vendor performance aligns with expectations and contract requirements - Collaborate cross-functionally with engineering, construction, legal, and finance teams Qualifications - Bachelor’s degree in Real Estate, Engineering, Construction Management, Planning, or related field (or equivalent experience) - Three to seven (3–7) years of experience in site acquisition, permitting, or infrastructure deployment - Experience with land use, zoning, and permitting processes - Experience supporting land purchase or lease negotiations - Familiarity with telecom or infrastructure projects preferred - Environmental permitting experience is a plus Skills & Competencies - Project management and organization - Negotiation and coordination skills - Strong communication and stakeholder management - Ability to manage multiple sites/projects simultaneously - Problem-solving and risk mitigation - Attention to detail and documentation accuracy Success Metrics - Site acquisition cycle time - Permitting cycle time - On-time delivery of sites to construction - Budget adherence at the project level - Reduction in permitting resubmittals - Quality and completeness of site documentation at handoff Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Zayo is seeking a Fleet Manager. - Purchasing vehicles to expand and/or enhance the fleet which is currently 1,300 vehicles. - Monitoring regular maintenance on all vehicles. - Ordering urgent or emergency repairs as needed. - Manage FMC performance to ensure fleet reliability and availability. - Managing vehicle licensure and registration. - Ensuring all fleet members have proper license and vehicle documents on hand. - Providing reports to management on fuel, lease, and maintenance spend as required by Zayo Management. - Processing fleet related invoices according to Zayo’s GL codes. - Developing methods to decrease cost and improve efficiency. Qualifications - Outstanding critical thinking and decision-making process. - Anticipation of risky business situations with deliberate and swift response. - Some travel and access/availability to serve the needs of the business on a 24/7 basis. - Outstanding written and verbal communication and strong interpersonal skills. - Education & Experience: Bachelor's degree in business, safety, or related technical discipline and/or equivalent work experience required. - Five (5) years of fleet management experience preferred. Requirements - Estimated base salary range: $87,600 - $118,000 USD/annually. - Actual compensation offered may vary based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave.