Zayo Group

Role Description Zayo is seeking a Customer Success Manager, you will serve as a trusted advisor throughout the customer lifecycle from purchase through renewal. Leveraging Customer Health Indicators and data-driven insights, you will proactively manage customer engagement to drive adoption, secure renewals, protect recurring revenue, mitigate churn risk, and identify growth opportunities within your portfolio. - Analyze lifecycle data and translate insights into clear, actionable recommendations for customers and internal business partner teams. - Identify root causes, define and activate solutions, and deploy cross-functional support as needed to drive resolution and improve customer health. - Own and manage the customer lifecycle from onboarding through renewal, ensuring customers achieve defined goals and measurable outcomes. - Conduct quarterly Business Reviews to align performance, value realization, ROI, and proactively position renewals. - Develop and execute detailed account plans to accelerate customers through the Lifecycle Journey, driving adoption, engagement, and long-term success. - Lead customer onboarding and training initiatives to ensure full utilization and optimization of the Tranzact, self-service platform. - Manage Revenue Risk Assessment Dashboards to identify churn risks, develop mitigation strategies, and protect recurring revenue. - Own the renewal process end-to-end, including forecasting, renewal strategy development, pricing discussions (as applicable), stakeholder alignment, and timely contract execution to ensure high gross and net revenue retention. - Identify expansion, upsell, and cross-sell opportunities, partnering with Sales to drive pipeline growth and increase customer lifetime value. - Provide responsive, knowledgeable, efficient, and professional post-sale support through the Tranzact portal, IVR, and email channels. - Maintain an industry-wide perspective on best-in-class customer experience practices to continuously elevate service delivery and customer outcomes. Qualifications - Associate or Bachelor’s degree in a related field, or equivalent combination of training, education, and experience. - Minimum of five (5) years of relatable experience in the Telecommunications industry. - Minimum of five (5) years in Customer Success, Account Management, or similar client-facing roles with ownership of customer outcomes. - Minimum of three (3) years of direct experience managing renewals, revenue retention, and contract negotiations, with a demonstrated ability to secure recurring revenue and minimize churn. - Proven ability to develop and execute renewal strategies, including forecasting, stakeholder alignment, value articulation, objection handling, and timely contract execution. - Strong understanding of revenue retention metrics such as Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn rate, and expansion growth. - Possesses excellent verbal and written communication skills, with the ability to articulate the customer story through compelling and engaging methods that reinforce value and drive renewal decisions. - Ability to create and project-manage continuous experience improvement programs (scope definition, milestone management, stakeholder engagement, execution, and change management). - Demonstrates an understanding of various technical architectures and operating systems. - Detail-oriented, highly accurate, and demonstrates excellent follow-up and organizational skills. - Proficient in Microsoft Word, Excel, and PowerPoint with full working knowledge of the internet, email, and web browsers. - Willingness to travel up to 25%. Requirements - Estimated Base Salary Range: $68,100.00 - $104,700.00 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas: - Waves services - Ethernet Services - IP Services - Dark Fiber metro and/or Long Haul services - Fiber to the Tower (FTT) services for Dark Fiber and Lit Services The Project Manager candidate possesses the following skills and expertise: - Subject Matter advocate for process and program management and driving improvements - Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements - Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution - Strong system and process knowledge in Lit and Fiber services implementation - Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported - Known as a go-to person/trusted advisor that willingly assists other team members - Ability to define project dependencies, manage project milestones, meet and exceed project KPIs - Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally Responsibilities - End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members - Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress - Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews - Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback - Develop and maintain customer project plans based on contractual requirements and service designs - Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable - Perform and oversee daily PM operational tasks working cross-functionally - Build, maintain, and report operational metrics for end-to-end milestone management - Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables - Partner with PM teams to identify new metrics and tracking to drive improvements - Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations Qualifications - Five to ten (5-10) years of experience in managing Telecom services projects Requirements - Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels - Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling - Exceptional project leadership and critical thinking skills - Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution - Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals - Self-driven and motivated to provide exceptional customer service - Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Zayo is seeking a knowledgeable and empathetic Leave of Absence Manager to administer and support the company’s leave of absence programs across the U.S. and Canada. This position plays a critical role on the Benefits Team, ensuring compliance with applicable laws and policies while delivering a positive employee experience during leave events. - Manage all types of leave—including FMLA, ADA, disability, parental, personal, workers’ compensation, and statutory leaves. - Partner closely with third-party administrators, HR, payroll, and managers. - Report to the Compliance Director and support a growing, distributed workforce of approximately 5,000 employees across North America. - Administer end-to-end leave of absence processes for employees in the U.S. and Canada, including federal/provincial and state-mandated leaves (e.g., FMLA, ADA, CFRA, STD/LTD, ESA leaves, QPIP, EI sick benefits). - Act as a primary point of contact for employees requesting or taking leave; guide them through the process with clear, timely, and empathetic communication. - Collaborate with third-party leave administrators and internal partners to ensure timely processing, accurate tracking, and a seamless experience for employees. - Maintain accurate leave records in HRIS and case management systems, ensuring all necessary documentation is collected and retained in compliance with privacy laws (HIPAA, PIPEDA). - Support coordination of disability and income replacement programs (e.g., U.S. STD/LTD, Canada EI and LTD plans), including understanding regional differences. - Partner with Payroll and Benefits to ensure accurate pay, benefits continuation, and return-to-work processes. - Provide consultation to managers and HR Business Partners regarding leave eligibility, job protection, accommodation needs, and return-to-work strategies. - Support the ADA and Canada duty-to-accommodate processes, ensuring a collaborative and compliant interactive process. - Stay current on U.S. federal/state and Canadian federal/provincial leave regulations and industry trends; recommend process updates and policy enhancements as needed. - Contribute to the development of leave policies, employee-facing resources, and internal training materials. - Participate in audits, compliance reviews, and data reporting as required. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field preferred. - Equivalent work experience will be considered. - 4-6 years of experience managing employee leave programs in both the U.S. and Canada. - Strong knowledge of FMLA, ADA, U.S. state leave laws, and Canadian provincial leave entitlements (e.g., Ontario ESA, Québec QPIP). - Experience working with third-party leave administrators and HR systems (e.g., Workday, SAP, UKG). - High level of confidentiality, emotional intelligence, and professionalism. - Excellent organizational and project management skills with strong attention to detail and the ability to manage high volumes of concurrent cases. - Strong written and verbal communication skills with the ability to explain complex processes clearly and empathetically. - Experience in a tech or fast-paced, high-growth environment is a plus. - Benefits or HR certification (CEBS, PHR, SHRM-CP, CHRP) is a plus. Requirements - Estimated Base Pay Range: $64,100 - $104,700 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, and paid time off. - The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave.

Role Description Zayo is seeking a seasoned and strategic Senior Employee Relations Manager to lead the organization's employee relations strategy and workplace investigations function across the United States and Canada. As the senior subject matter expert in employee relations, this role serves as a trusted advisor to business leaders, HR partners, and employees providing guidance on complex employee matters, workplace investigations, employment risk management initiatives, and workplace best practices. The Senior Employee Relations Manager will play a critical role in protecting Zayo's culture, supporting organizational effectiveness, and ensuring fair, consistent, and compliant employment practices while fostering an environment and culture of accountability, respect, inclusion, and high performance where employees can thrive and do their best work. Key Responsibilities: - Employee Relations Leadership - Serve as the organization's senior employee relations expert and trusted advisor to HR Business Partners, managers, and senior leaders. - Act as the escalation point for complex employee relations matters across the organization, providing consultation, risk assessment, and recommendations for resolution. - Lead the resolution of sensitive, high-risk, and business-critical employee relations matters, including executive-level concerns and matters with potential legal, reputational, or organizational impact. - Provide consultation and guidance on performance management, employee conduct, workplace conflict, policy application, disciplinary actions, and terminations. - Ensure consistency and fairness in employee relations practices across business units and geographies. - Identify emerging employee relations trends and risks and provide recommendations for HR and business leadership. - Support People & Culture compliance initiatives by monitoring regulatory developments, conducting compliance reviews, recommending policy enhancements, and helping ensure HR practices align with applicable federal, state, provincial, and local employment laws and company policies. - Workplace Investigations - Lead and oversee investigations involving allegations of harassment, discrimination, retaliation, misconduct, ethics concerns, workplace conflict, and policy violations in both the US and Canada. - Conduct thorough, objective investigations and prepare findings and recommendations. - Partner with Legal and Compliance on matters involving elevated legal, regulatory, or organizational risk. - Ensure investigations are completed consistently, professionally, and in alignment with company values and employment practices. - Maintain accurate case documentation and investigation records. - Leadership & HRBP Partnership - Partner closely with HR Business Partners to develop practical solutions for employee and organizational challenges. - Coach leaders through complex employee situations, helping them navigate difficult conversations, performance concerns, corrective actions, organizational changes, and employee complaints. - Support HRBPs in evaluating employment-related risks and determining appropriate courses of action. - Build manager capability through coaching, education, and guidance on employee relations best practices and training. - Collaborate with HRBPs to ensure a consistent employee experience and application of employment practices across the organization. - Employment Risk Management - Assess employee relations situations for potential legal, reputational, and organizational risk. - Provide recommendations that balance business needs, employee experience, and risk management considerations. - Monitor trends in employee relations activity and recommend proactive actions to address recurring issues and reduce organizational risk. - Serves as a trusted advisor on People & Culture compliance, providing practical guidance to ensure HR programs, policies, and practices remain compliant, consistent, and operationally effective. - Team Leadership & Operational Excellence - Lead, coach, and develop the Employee Relations team member. - Establish effective processes, documentation standards, and case management practices. - Develop reporting and insights related to employee relations activity, trends, and outcomes. - Contribute to continuous improvement efforts that enhance the effectiveness, consistency, and scalability of employee relations support across the organization. - Use technology tools and resources (e.g. HR Acuity and Workday). Qualifications - Bachelor's degree in Human Resources, Business, Psychology, Employment Law, or related field required. - Minimum of ten (10) years of progressive experience in Employee Relations, Human Resources, Employment Law, or related disciplines. - Significant experience conducting complex workplace investigations and advising senior leaders on employee relations matters. - Strong knowledge of U.S. and Canadian employment laws and workplace practices. - Demonstrated success managing sensitive employee issues with sound judgment and discretion. - Experience partnering with Legal and Compliance on employment-related matters. - Strong conflict resolution, mediation, coaching, and consulting skills. - Experience supporting large, geographically dispersed organizations preferred. Requirements - Exceptional judgment and ability to navigate highly sensitive employee situations. - Trusted advisor who builds credibility with executives, leaders, HR partners, and employees. - Skilled investigator with strong analytical and problem-solving capabilities. - Ability to influence outcomes through coaching, consultation, and relationship building. - Comfortably operating independently while managing competing priorities and complex stakeholder relationships. - Balances employee advocacy, business needs, and risk management with professionalism and integrity. - Calm, confident, and effective in high-pressure situations. - Passionate about fostering a respectful, inclusive, and accountable workplace culture. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Zayo is seeking a Network Engineer III - Optical who will be responsible for designing, link engineering and implementing capacity onto the existing DWDM network. The Network Engineer III - Optical is also responsible for effectively communicating with internal order management personnel and various internal teams on the progress of the capacity fulfillment as well as for meeting/exceeding daily and weekly performance targets. - Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canada. - Work with Project Managers and Design and Implementation Engineers when issues arise during capacity projects. - Design DWDM network per Network Architectures standards and future growth of our network and customer base. - Implement circuit designs for the core of the network as needed. - Provide direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements. - Review capacity request for correctness and clarify any design related items back to the responsible departments. - Maintain specific customer commitments and deadlines in the Zayo database. - Provide project status updates on the order when necessary for the project management groups. - Support field operations to resolve provisioning problems; review and verify technical data in an effort to project issues. - Exercise interpersonal skills in working with all internal customers. - Perform other related duties or projects as assigned by management. - May participate in the development and implementation of engineering standards and procedures. - Manage workload to identify critical issues and prioritize those items that must be completed daily. - Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. - Show initiative in getting work done. - Participate in operations-related projects, as needed. - Support manager during customer or network escalations as requested. - Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed. Qualifications - Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution. - Excellent verbal and written communication skills. - Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology. - Experience using Microsoft Office or Google programs and project management software. - Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. - Familiarity with the majority of the following products: - Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia - Salesforce, ServiceNow, Sitetracker equivalents - Telecom inventory systems, Metasolv is a bonus - Microsoft Office and Google programs, specifically Visio, Excel or G equivalent Requirements - Bachelor’s degree in a technical discipline or equivalent education, training and/or experience. - Minimum of 5 (five) years' telecommunications and optical experience. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description We’re looking for an Analytics Engineer to join our Data Intelligence team. In this role, you will combine deep telecom data expertise with technical acumen and problem-solving skills to design and deliver high-quality data products that enable our Commercial teams to make informed, data-driven decisions. You’ll work closely with Commercial Operations, Customer Success and Revenue Retention partners to understand their needs, document requirements, and translate them into scalable data solutions. You’ll also analyze existing processes and data pipelines to identify improvement opportunities — proposing smarter, faster, and more reliable ways to deliver insights that drive network performance, reliability, and operational efficiency. You will leverage your expertise in data design, data engineering (ETL/ELT), and business intelligence to develop solutions from beginning to end. Key Responsibilities - Partner with stakeholders to understand business objectives, challenges, and data requirements across areas such as network performance, reliability, capacity, and customer experience. - Develop and maintain deep knowledge of telecom data domains and source systems & processes, including product inventory, opportunity funnel, customer success KPI and retention measures. - Lead the creation of BTS (BRD Technical Specification) documentation, translating business logic into clear technical solutions. - Design, build, and maintain robust data products that support operational and strategic reporting — from ingestion through transformation, modeling, and visualization. - Evaluate existing data processes and models to identify opportunities for standardization, optimization, and automation. - Propose and implement innovative solutions that improve data accessibility, quality, and usability for network teams. - Develop scalable data models using dbt and Snowflake aligned to modern data architecture principles. - Build and orchestrate ETL/ELT pipelines in Azure Data Factory and Microsoft Fabric, ensuring efficiency and reliability. - Write and optimize SQL and Python code for advanced data manipulation, automation, and validation. - Facilitate UAT (User Acceptance Testing) with business partners to ensure data solutions align with real-world operational needs. - Design and deliver dashboards and reports using Power BI, Sigma, and Tableau that translate complex network data into actionable insights. - Collaborate with data engineers, analysts, and architects to maintain alignment across the broader data ecosystem. - Serve as a subject matter expert (SME) for commercial related data and analytics, mentoring others on telecom-specific concepts, sources, and logic. Qualifications - Bachelor’s or Master’s degree in Computer Science, Data Science, Information Systems, Telecommunications, or a related field (or equivalent experience). - Minimum of five (5) years of experience in analytics engineering, data engineering, or BI roles — preferably supporting telecom or network operations. - Strong proficiency in SQL, Snowflake, dbt, and Python for data transformation and automation. - Hands-on experience with Azure Data Factory and Microsoft Fabric for pipeline orchestration and data lakehouse management. - Advanced experience building and optimizing Power BI, Sigma and/or Tableau dashboards. - Proven ability to analyze complex business problems, identify gaps in existing processes, and propose scalable data solutions. - Strong communication and documentation skills, with the ability to bridge business and technical perspectives. Preferred Skills - Familiarity with CI/CD tools (e.g., GitHub, Azure DevOps). - Experience implementing data quality frameworks and metadata management practices. - Background in network engineering analytics, service performance monitoring, or customer experience analytics. - Knowledge of telecom industry KPIs and metrics (e.g., uptime, MTTR, capacity utilization, throughput, etc.). Benefits - Estimated base salary range: $87,500 - $125,000 CAD/annually.

Role Description The Business Systems Analyst (BSA) supports the Category Management organization by analyzing business processes, optimizing systems, improving data quality, and delivering actionable insights that enable strategic category decisions. This role serves as the liaison between Category Management, Procurement, Finance, Operations, and Technology teams to ensure systems, reporting, and workflows effectively support sourcing strategies, supplier management, spend visibility, and category performance objectives. The ideal candidate combines strong analytical capabilities with business process expertise and the ability to translate business requirements into scalable technology solutions. Key Responsibilities - Business Process Analysis & Improvement - Partner with Category Managers to understand business objectives, challenges, and process improvement opportunities. - Analyze current-state workflows and design future-state processes that improve efficiency, compliance, and user experience. - Document business requirements, process maps, user stories, and functional specifications. - Identify automation opportunities and recommend solutions that reduce manual effort and increase data accuracy. - Support change management activities associated with new processes and system enhancements. - Systems Management & Optimization - Act as the primary business liaison for category management systems and related technology platforms. - Collaborate with IT and system administrators to configure, test, and implement enhancements. - Support procurement, sourcing, supplier management, contract management, and spend analytics applications. - Participate in system upgrades, integrations, and new technology implementations. - Develop and maintain documentation, training materials, and standard operating procedures. - Reporting & Analytics - Develop dashboards, reports, and KPIs that provide visibility into category performance, spend trends, supplier performance, savings initiatives, and operational metrics. - Analyze large datasets to identify trends, risks, opportunities, and actionable business insights. - Ensure reporting consistency and data integrity across systems. - Support monthly, quarterly, and annual business reviews through data preparation and analysis. - Translate complex data into clear recommendations for business stakeholders. - Data Governance & Quality - Monitor and improve master data quality across suppliers, categories, contracts, products, and spend data. - Establish data validation processes and governance standards. - Partner with business stakeholders to resolve data discrepancies and improve data stewardship practices. - Support category taxonomy and classification initiatives. - Stakeholder Engagement - Facilitate requirements-gathering sessions with business stakeholders. - Serve as a trusted advisor to Category Managers regarding systems capabilities and process improvements. - Coordinate cross-functional initiatives involving Procurement, Finance, Supply Chain, Operations, and Technology teams. - Provide user support, training, and troubleshooting assistance. Qualifications - Bachelor's degree in Business, Information Systems, Supply Chain, Finance, Analytics, or related field. - Three to seven (3–7) years of experience as a Business Systems Analyst, Business Analyst, Data Analyst, or related role. - Experience supporting procurement, sourcing, supply chain, category management, or finance functions. - Strong requirements gathering, process mapping, and business analysis skills. - Advanced proficiency with Excel and reporting tools. - Experience with SQL and data analysis techniques. - Strong communication and stakeholder management skills. - Proven ability to manage multiple priorities in a fast-paced environment. Requirements - Estimated base salary range: $77,100 - $118,600 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description The Design & Implementation Engineer II position is responsible for performing relatively simple tasks with some complexity and diverse circuit design activities. Responsible for managing the network design assignments and rejects for resolution, and is responsible to effectively communicate with internal order management personnel and various internal teams on the progress of the order fulfillment. The Design & Implementation Engineer II is responsible for meeting/exceeding daily and weekly performance targets. Scope: Works under limited supervision both individually and within a team environment. Work is often complex, requiring logical application of knowledge and experience. No direct supervisory responsibility. Performs work in a semi-structured environment. This position may have a significant impact on short and long-term customer satisfaction and a direct impact on future revenues. - Responsible for design planning, record creation and order fulfillment of Zayo’s products throughout all Market Areas with a primary focus on design of Zayo’s growth products. - Basic understanding of network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet and waves tagging mechanisms. - Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities. - Limited involvement in the Project Management for multi-site customer project orders. - Designs circuits to interface with other carriers and given a limited complexity level in the designs. - Implement circuit designs for the core of the network as needed. - Provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements. - Reviews orders for technical correctness and clarifies any design related items back to the responsible departments. - Maintains specific customer commitments and deadlines in the Zayo Salesforce/MSS database. - Provides order status updates on the order when necessary for the Project Management groups. - Corrects and updates orders as necessary. - Tracks assigned orders to ensure they are being coordinated in a timely manner. - Provides support to field operations to resolve complex circuit provisioning problems. - Reviews and verifies complex technical data in an effort to resolve service or order issues. - Tracks the installation of circuits to ensure orders are completed within established guidelines. - Exercises interpersonal skills in working with both internal and external customers. - Performs other related duties or projects as assigned. - Manages workload to identify critical issues and prioritize those items that must be completed. - Works around obstacles and roadblocks within the circuit transport to obtain the priority required by Zayo to meet customer due dates. - Shows initiative in getting work done. - Participates in operations-related projects, as needed. - Supports manager for customer requirements as needed. - Performs other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed. Qualifications - Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution. - Computer skills including experience using spreadsheet, word-processing database programs and typing. - Excellent verbal and written communication skills. - Working knowledge of routers and other data hardware. - Intermediate knowledge of Data Networking and telecommunications, including understanding of basic bandwidth and services: EoF, 3rd party transport, long haul through our own Network. - Products including ELINE, ELAN, Private Line, Dedicated Internet, MPLS. - Experience using Microsoft Office and Google programs and project management software. - Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. - Deal with some abstract but mostly concrete variables. Requirements - Bachelor's degree in a technical discipline or equivalent education, training and/or experience. - Minimum of three (3) years telecommunications and/or data networking experience; minimum of two (2) years design engineering experience preferred. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Zayo is seeking a Solutions Engineer to be primarily responsible for providing coaching and development to Account Executives, and providing technical support throughout the sales process. This includes designing and implementing complex data network solutions for Carrier and Enterprise customers. The Solutions Engineer will play a key role in the growth and expansion of product offerings and services at Zayo. The Solutions Engineer will be responsible for: - Assisting in the preparation and delivery of sales presentations. - Acting as a subject matter expert in all product/service offerings. - Driving the sales cycle to closure. - Participating in sales appointments. - Assisting in the preparation of Requests for Proposals. - Providing guidance and counsel throughout the sales process. - Ensuring complete and accurate completion of design documentation and contract paperwork in support of complex agreements. - Ongoing consultation with sales and engineering teams after sales are closed to ensure ongoing satisfaction with Zayo and its products. Qualifications - Bachelor’s degree in computer science, engineering, or related field. - Minimum of five (5) years of experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO). - Experience with SD-WAN is required. - Experience developing and/or delivering technical training programs. - Expert-level technical skills with LAN and WAN technologies are required. - Ability to create technical designs and diagrams of customer solutions. - Strong technical presentation skills (development and delivery). - Excellent project management skills. - Excellent verbal and written communication skills, including explaining technical concepts to laypersons in simple, understandable terms. - Consistent focus on results and goal achievement. - Proficiency in Microsoft Word and Excel. - Strong teamwork skills. - Ability to handle ambiguity and anticipate and quickly react to changes in a fast-paced environment. Requirements - Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems. - Provide customers with solutions that meet their business applications, and ensure protected circuit design, disaster recovery applications, appropriate bandwidth for future growth, etc. - Translate complex technical requirements into information that customers can understand and respond to. - Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace. - Respond to requests for bids and proposals by providing fully documented technical solutions, with diagrams, that clearly outline all technical components of the solution. - On behalf of Account Executives, ensure completion of all appropriate paperwork, processes and systems in support of customer network design and contract completion. - Set appropriate expectations for timeline and project completion. - Provide regular project updates to internal customers (sales, engineering, technical operations). Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

Role Description Zayo is seeking a Global Network Operations NOC I who is an entry level technician that will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of Layer 1 products and services offered by Zayo. - Respond to internal and external stakeholder inquiries through multiple channels of communication in a timely manner. - Monitor and respond to tickets, alerts, and general inquiries from internal and external customers. - Able to work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems. - Perform detailed documentation of reported customer issues, ability to identify & communicate customer impact and urgency. - Escalate/Assign tickets to appropriate teams, leads and managers. - Perform direct communications to customers for updates as necessary. - Resolve customer inquiries, if possible, by utilizing documented processes. - Professionally manage difficult and/or emotional customer situations. Qualifications - High School Diploma required. - Must be able to pass a background screening and CLEAR identification verification. - Zero to one (0-1) years of experience troubleshooting and maintaining SONET and DWDM networks. - Zero to one (0-1) years of customer service experience (NOC environment is preferred). - Knowledge of Ciena, Infinera, Nokia, Cisco, Fujitsu SONET and DWDM equipment preferred. - Ability to navigate multiple computer systems/applications simultaneously. - Knowledgeable with G-Suite applications. - Excellent written and verbal communication skills. - Requires an individual who is detail oriented with superb organizational skills and the ability to multitask/prioritize tasks. - Ability to work in a fast-paced environment. - Active Listening. - Data Entry Skills. - Attention to detail. - Good time management skills. - Salesforce experience is a plus. Requirements - Estimated base pay range for this role is $18.70 - $28.75 USD / hour. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.