Zayo Group

Role Description The Global Reach Service Assurance Account Executive (SAE) is responsible for ensuring the availability, reliability, and operational performance of Global Reach services delivered through Zayo and our Global partner and vendor ecosystems. This role serves as the single point of contact for all service assurance matters related to Global Reach network outages and service impairments for assigned strategic, multinational customers. The Global Reach SAE acts as the operational quarterback and executive command contact during service-impacting events—coordinating response efforts across Zayo’s Network Control Center (NCC), external partners and vendors, Sales, Customer Success Managers (CSMs), and customers. The role owns end-to-end incident communication, escalation, and resolution, ensuring clarity of ownership, speed of response, and consistent, customer-ready messaging. In addition to real-time incident management, the SAE leads post-incident governance, partner accountability, and continuous improvement initiatives, driving long-term service quality improvements across the Global Reach portfolio. Responsibilities - Global Reach Service Assurance & Incident Management - Serve as the senior operational lead and escalation authority for Global Reach–related outages and service impairments, particularly those involving partner or vendor delivered solutions. - Lead incident management of major global outages, including multi-region and multi-carrier incidents involving submarine cable cuts. - Drive severity classification, escalation, troubleshooting alignment, and restoration efforts across geographically dispersed networks. - Act as the central point of coordination to eliminate gaps, duplication, and ambiguity across internal and external stakeholders. - Cross Functional & Customer Communication - Own end-to-end communication for Global Reach service-impacting events, ensuring timely, accurate, and consistent updates. - Executive-level customer engagement experience, including direct interaction with strategic enterprise, hyperscale, and government customers during high-severity events. - Translate complex submarine and backbone network issues into clear, confidence-building communications for customers, executives, and boards. - Proven partnership with engineering, product, sales, cable consortiums, vendors, and marine repair authorities. - Deliver consolidated, customer ready communications that clearly articulate service impact, mitigation actions, and restoration timelines across multiple providers and regions. - Anticipate stakeholder concerns and proactively brief Sales and CSM teams on incident status, customer risk, and recommended talking points. - Translate complex, multivendor outage scenarios into clear, business focused narratives suitable for customer and executive audiences. - Act as a trusted customer advocate during high severity and high visibility service events. - Partner & Vendor Operations Management - Serve as the operational liaison between Zayo NCC teams and Global Reach partners/vendors. - Evaluate and influence partner performance, including SLA adherence, and escalation effectiveness during incidents. - Identify systemic partner or vendor risks to internal stakeholders and drive mitigation strategies. - Contribute to and shape best practices around continuous improvement of partner integration, escalation models, and operational readiness. - Post Incident Governance & Continuous Improvement - Lead post incident activities for Global Reach incidents, including: - Partner Root Cause Analysis (RFO/RCA) - Cross provider Service Improvement Plans (SIPs) - Trend analysis for repeat or systemic issues - Partner with internal teams and external providers to define, implement, and track preventive measures. - Develop and deliver customer facing post incident reports and operational review materials. - Define, measure, and track service assurance KPIs related to incident recurrence, SLA performance, and response effectiveness. Qualifications - Minimum of eight (8) years of experience in telecom, network operations, or service assurance environments. - Expertise in supporting global, multiregional network services, particularly those delivered through third-party partners or vendors. - Deep operational knowledge of submarine cable systems, including design, capacity planning, route diversity, wet-plant and dry-plant components, landing stations, and backhaul integration. - Hands-on experience managing: - International submarine consortiums and private cable systems - Fault localization, marine repair coordination, and RFS (Return-to-Service) execution - Planned maintenance, cable upgrades, and lifecycle management - Strong understanding of geopolitical, regulatory, and environmental considerations impacting global submarine networks. - Deep fluency across IP/MPLS, optical transport, coherent DWDM, SDN/NFV, and traffic engineering in global backbone environments. - Experience integrating submarine systems with terrestrial backbone networks and cloud edge infrastructures. - Strong understanding of network observability, telemetry, AI-driven fault detection, and service assurance automation. - Proven ability to manage multiparty incident response across internal teams and external suppliers. - Strong understanding of carrier-to-carrier operations, partner SLAs, severity management, and escalation frameworks. - Proven ability to influence without authority and drive results across organizational and company boundaries. - Exceptional written and verbal communication skills, with the ability to engage both technical and executive audiences. - Ability to perform effectively in high severity, high-pressure, customer impacting situations. - Strong organizational, analytical, and prioritization skills with attention to detail. Requirements - Knowledge of ITIL frameworks and formal incident/problem management methodologies. - Experience with Root Cause Analysis (RCA/RFO) and Service Improvement Plans (SIPs). - Background in IP, transport, fiber, managed services, or global connectivity solutions. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Zayo is seeking a Senior Account Director to play a critical role in managing high-value client relationships, particularly with large-scale telecommunications companies. They are responsible for driving business growth, developing strategic partnerships, and ensuring that clients’ needs are met with tailored solutions in connectivity and infrastructure services. - Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. - Lead the sales process, establishing strong relationships with senior executives, and collaborating with internal teams to deliver customized solutions. - Drive revenue growth through strategic account management, identifying new business opportunities, and ensuring client satisfaction. - Lead strategic account planning for accounts and ensure the delivery of customized solutions aligned with client objectives. - Act as the primary point of contact for clients, managing day-to-day operations, addressing issues, and providing strategic guidance. - Identify new revenue opportunities within existing accounts and develop new business relationships within the large enterprise telecom market. - Drive complex sales cycles from qualification to closing, including solution design, proposal creation, negotiation, and contract execution. - Collaborate with cross-functional teams (engineering, product, marketing) to deliver innovative solutions that meet client needs. - Develop long-term strategies for key accounts and align company offerings with clients’ business objectives. - Ensure client retention and satisfaction while growing revenue in existing accounts. - Monitor market trends and competitor activities to identify new business opportunities and maintain competitive advantage. - Work closely with internal stakeholders (solutions engineering, delivery, legal, product, and finance teams) to ensure successful implementation of client solutions. - Provide insights and feedback to product and service development teams to enhance offerings based on client feedback and market trends. - Build long-lasting relationships with key stakeholders in client organizations, ensuring their needs and expectations are understood and met. - Organize and attend client meetings, conferences, and industry events to build networks and deepen relationships. - Address escalated issues, provide solutions, and maintain a high level of client satisfaction throughout the partnership. - Monitor account performance, track KPIs, and report progress to senior management. - Provide regular updates on account health, revenue forecasts, and opportunities to senior leadership. - Utilize CRM systems to track sales activities and ensure accurate reporting. Qualifications - Bachelor’s degree in Business, Telecommunications, Engineering, or a related field. - Minimum of eight (8) years of experience in Telecom sales – Enterprise or Wholesale. - Proven track record of successful hunting and driving business growth. - Experience working with senior executives and leading cross-functional teams. - Strong understanding of telecom infrastructure, IP services, and the security vertical. - Excellent negotiation, presentation, and communication skills. - Ability to analyze market trends and competitive intelligence to drive strategic decision-making. - Ability to manage multiple projects and accounts simultaneously while meeting deadlines. Requirements - Estimated Base Salary Range: $108,900.00 - $136,100.00 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Zayo is seeking a FP&A Analyst to join the Zayo Networks organization reporting directly to the segment’s Sr FP&A Manager. This position plays a pivotal role in actively providing value to Zayo Networks and requires an individual with diverse analytical skills and interests. If you enjoy a challenge and are looking to fine-tune your skills, this is the career opportunity you are looking for. While this position is open to remote candidates located within the United States, the individual in this role must be able to regularly support and participate in business operations during Central Time (CT) or Mountain Time (MT) working hours. - Prepare and maintain in-depth analysis, modeling, forecasting, and reporting of financial and business performance - Prepare and maintain monthly/quarterly/annual forecasting and reporting records of financial and business performance to support company-wide financial and operational goals, initiatives and objectives - Assist with month-end and quarter-end close and reporting responsibilities - Assist with the preparation of presentations (internal and external) of financial and operational business results and analysis - Maintain data fidelity in our financial databases - Assist in internal spend analysis, providing detailed budget performance for Executives - Presenting to senior leadership, including SVP of Finance, CFO and other C-level leaders - Other financial and operational analysis and duties as needed Qualifications - Bachelors degree in finance or business. - 1+ years of FP&A experience. - Advanced Microsoft Excel skills with the ability to support FP&A functions including financial modeling, forecasting, reporting, and data analysis required - Exceptional communication, interpersonal, organizational, and time management skills, with the ability to effectively communicate and collaborate across multiple levels of leadership and cross-functional teams - Strong financial modeling, forecasting and analytical skills: ability to define problems, collect data, establish facts and draw valid conclusions - Ability to work CT or MT hours - Professional demeanor; self-accountable - Ability to manage a high-volume of workload efficiently and effectively - Attention to detail is a must - Ability to work extended hours (some evenings and weekends, when necessary) and achieve results in a deadline driven environment - High energy individual with strong work ethic and ability to multitask - Must be a self-motivator with a "We can" attitude - Ability to maintain confidentiality of information when needed - Adaptable and comfortable in a fast-paced environment that could be ambiguous Requirements - Estimated base salary range: $61,100 - $80,000 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Our Senior Program Manager requires specialized knowledge and experience in PMO processes and methodologies to support the responsibility of identifying complex opportunities with the highest return on investment, leading teams to create scalable programs, and synthesizing internal and external feedback to drive ongoing improvements. This role provides an opportunity to strategize, implement, and maintain program initiatives that align to organizational objectives. Develops program assessment protocols for evaluation and improvement. Maintains organizational standards of satisfaction, quality, and performance. Oversees multiple project teams, ensuring program goals are reached. Manages budget and funding channels for maximum productivity. - Strategize, implement, and maintain program initiatives that adhere to organizational objectives - Develop program assessment protocols for evaluation, improvements, and best practices - Maintain/Identify organizational standards of satisfaction, quality, and performance - Oversee multiple project teams, ensuring program goals are reached - Manage budget and funding channels for maximum productivity - Lead project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives - Create and maintain executive level program reporting, scorecards, and dashboards - Own complex program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives - Lead cross-functional teams and external vendors - Develop and manage budget for projects and be accountable for delivering against established business goals/objectives - Lead programs with high level of risks and opportunities across multiple projects within the department - Lead others to analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders Qualifications - Minimum of ten (10) years in an advanced management role (preference given to those with leadership level program management experience, PMP or PPM certifications) - Exceptional leadership, time management, facilitation, and organizational skills, indirect and direct influencing skills - Expert working knowledge of change management principles and performance evaluation processes - Previous stakeholder management skills related to complex concepts - Strong working knowledge of Salesforce CRM software is preferred - Proven proposal writing experience is preferred Requirements - Estimated base salary range: $95,100 - $146,300 USD/annually - The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off

Role Description Our Senior Cybersecurity Engineer is responsible for protecting Zayo computer networks from cybersecurity attacks and unauthorized access, with a primary focus on the security, design, and operational integrity of Active Directory (AD) and hybrid identity environments. This role leads efforts to assess, harden, and modernize AD infrastructure, ensuring resilience against identity-based threats. The engineer partners with Cybersecurity, Infrastructure, and Cloud teams to implement secure identity architectures, enforce least privilege, and align with regulatory and security best practices. This role may require rotating 24x7 on-call support. - Design, implement, and secure Active Directory (AD) and Azure Entra ID environments, including hybrid identity configurations. - Lead Active Directory security assessments across enterprise AD forests, identifying misconfigurations, attack paths, and control gaps. - This role is focused on enterprise identity security, privileged access governance, and hybrid identity protection — not traditional Windows systems administration. - Partner with internal and external stakeholders to develop and maintain a prioritized remediation roadmap, aligned to: - Zayo risk posture - Regulatory requirements - Internal policies and security standards - Drive execution of remediation efforts to reduce AD-related risk and improve overall security posture. - Lead AD security hardening initiatives, including: - Tiered administration model (Tier 0/1/2) - Privileged access restrictions - Secure Group Policy design - Monitor and defend against identity-based attacks such as: - Pass-the-Hash / Pass-the-Ticket - Kerberoasting - Credential dumping - Implement and manage Privileged Access Management (PAM) and Privileged Identity Management (PIM) solutions. - Manage and secure Group Policy Objects (GPOs) to enforce enterprise security standards. - Oversee identity lifecycle processes within AD, including provisioning, deprovisioning, and access reviews. - Integrate AD with enterprise IAM platforms (e.g., SailPoint, CyberArk) and cloud identity providers. - Implement and maintain Multi-Factor Authentication (MFA) and Conditional Access policies. - Monitor AD logs and security events using SIEM tools; investigate anomalies and support incident response. - Develop and maintain automation scripts (PowerShell) for AD management, reporting, and security enforcement. - Collaborate with Red Team / Blue Team exercises to validate AD security posture. - Document AD architecture, configurations, and security standards. - Stay current with emerging threats, vulnerabilities, and best practices in AD and identity security. Qualifications - Bachelor’s degree in computer science, cybersecurity, or a related field (or equivalent experience). - Minimum of five (5) years of experience managing and securing Active Directory environments. - Demonstrated experience leading AD security assessments and remediation programs in complex enterprise environments. - Strong expertise in: - AD architecture (domains, forests, trusts) - Group Policy management - DNS, LDAP, Kerberos authentication - Hands-on experience with Azure Entra ID and hybrid identity architectures. - Experience with PowerShell scripting for automation and administration. - Strong understanding of identity-based attack techniques and mitigation strategies. - Experience with SIEM tools (e.g., Splunk, Sentinel) for monitoring and incident response. - Knowledge of security frameworks and compliance standards (NIST, ISO 27001, CIS Benchmarks). - Strong analytical, troubleshooting, and problem-solving skills. - Excellent communication and collaboration abilities. Preferred Qualifications - Experience implementing Tier 0/Tier 1/Tier 2 AD security models. - Familiarity with tools such as: - BloodHound - PingCastle - Microsoft Defender for Identity - Experience with Zero Trust architecture and identity-centric security models. - Exposure to IAM platforms (e.g., SailPoint) for identity governance integration. - Relevant certifications (e.g., Microsoft Certified: Identity and Access Administrator, CISSP, CISM). Tech Stack - Active Directory (AD DS) - Azure Entra ID - Group Policy (GPO) - PowerShell - SIEM (Sumologic) - Microsoft Defender for Identity - PAM / PIM solutions (CyberArk) Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Our Head of AI will lead the strategic design, development, and deployment of AI-driven solutions across the organization. This role focuses on implementing cutting-edge machine learning, deep learning, and automation technologies to drive innovation, enhance operational efficiency, and deliver measurable business outcomes. Reporting to the VP, Architecture, Cloud & AI, this leader will advance the organization’s AI capabilities and foster a culture of continuous innovation. Location: This remote work role will consider applicants that currently reside in the continental United States. Key Responsibilities - AI Strategy and Innovation: - Develop and execute a comprehensive AI roadmap aligned with business objectives. - Lead the research and implementation of large-scale AI models (e.g., LLMs, Vision Transformers) and automation frameworks. - AI System Development: - Design and deploy AI solutions for predictive analytics, intelligent automation, and real-time decision systems. - Lead the end-to-end lifecycle of AI projects, including data engineering, model development, testing, and production deployment. - AI Infrastructure and Scalability: - Build and optimize infrastructure for distributed AI training using GPUs, TPUs, and cloud platforms such as AWS, Azure, and Google Cloud. - Implement advanced MLOps frameworks for efficient model deployment and monitoring. - Team Leadership: - Build and lead a high-performing team of AI researchers and engineers. - Foster collaboration between AI teams and cross-functional departments to ensure alignment with business goals. - Ethics and Compliance: - Ensure the development of responsible AI systems that address bias, fairness, and regulatory compliance. Qualifications - Minimum of ten (10) years of experience in AI research and deployment, with at least 5 years in leadership roles. - Deep expertise in transformer-based models (e.g., GPT, BERT, T5), computer vision, and multimodal AI. - Hands-on experience with AI frameworks such as TensorFlow, PyTorch, and JAX. - Proven track record of deploying large-scale AI systems with measurable business impact. Requirements - Estimated base salary range: $215,000 - $245,000 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Zayo is seeking a highly skilled and motivated Technical Product Owner to drive the development and enhancement of our critical business systems, Site Tracker software, and its integrations to other platforms including Salesforce, ServiceNow, and Oracle. In this role, you will be the key liaison between business stakeholders and development teams, translating business needs into clear, actionable user stories and technical specifications. You will leverage your deep technical expertise to ensure solutions are scalable, efficient, and aligned with our overall business objectives. - Act as the primary technical product owner for assigned systems (Site Tracker and integrations to Salesforce, ServiceNow, and Oracle), responsible for maximizing the value delivered by development teams. - Collaborate with business stakeholders to understand their needs, pain points, and objectives, and translate them into well-defined user stories and acceptance criteria. - Effectively communicate development progress to both technical and non-technical stakeholders. - Work closely with the Technical Product Manager to develop detailed user stories and data mapping for system integrations and API interactions, to guide development teams in building robust and scalable solutions. - Create, prioritize, and maintain the product backlog, ensuring it is aligned with business strategy and provides clear direction for development teams. - Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives, providing technical guidance and ensuring the development team understands the "why" behind the requirements. - Define and manage API integrations between Site Tracker, Salesforce, ServiceNow, and other enterprise systems. - Work with data architects and engineers to ensure data integrity, quality, and accessibility across all systems. - Collaborate with architects and developers to design solutions that meet business requirements while adhering to best practices and architectural principles. - Define acceptance criteria and participate in testing to ensure delivered solutions meet business needs and quality standards. - Identify opportunities to improve processes, tools, and methodologies related to requirements gathering, development, and delivery. Qualifications - Bachelor's degree in Computer Science, Information Systems, a related technical field or equivalent work experience. - Minimum of five (5) years of experience as a Technical Product Owner, Business Analyst, or Software Engineer, with a focus on enterprise software systems. - Expert-level knowledge of SQL and relational database management systems (RDBMS). - Proven experience with Salesforce Apex code development, including triggers, classes, and controllers. - Strong understanding of Salesforce and ServiceNow APIs and integration methods (REST, SOAP). - Experience working with Site Tracker software or similar site management/asset tracking systems is highly desirable. - Solid understanding of software development methodologies, including Agile (Scrum, Kanban). - Excellent analytical, problem-solving, and communication skills (both written and verbal). - Ability to translate complex business requirements into clear and concise user stories, with previous experience using Jira. - Strong collaboration skills and ability to work effectively with cross-functional teams. - Ability to manage multiple priorities and work in a fast-paced environment. Requirements - Salesforce certifications (e.g., Platform Developer I, Platform Developer II) are a plus. - ServiceNow certifications (e.g., Certified Application Developer) are a plus. - Experience with other enterprise systems, such as Oracle Fusion. - Knowledge of web development technologies (HTML, CSS, JavaScript). - Experience with integration platforms (e.g., MuleSoft, Dell Boomi). - Any previous experience with physical construction, such as utilities or telecom. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

Role Description Zayo is seeking a Design Engineer, Specialist to design end-to-end circuits for the delivery of services to customers, monitor network capacity and ensure network optimization requirements are being met. - Analyzes service orders to determine appropriate circuit design. - Designs and prepares detailed circuit layout records for end-to-end circuit delivery and interfaces with other internal departments to ensure coordination of all elements required for provisioning of service. - Ensures network management and utilization requirements for all transmission equipment are being met. - Maintains facility inventory systems to ensure accurate and complete facility assignments. - Identifies and notifies Engineering/Planning department of network congestion. - Provides a variety of assistance and expertise to internal departments. - Provides technical support and interpretation as requested. - Assists the Engineers in the development and revision of internal procedures related to the processing and publication of CLRs. Qualifications - Minimum of three (3) years in a telecommunications circuit design role that encompassed all aspects of circuit design from order acceptance to published CLR for all types of circuits. - Hands-on knowledge of telecommunications equipment configuration. - Experience with Salesforce and Metasolv database applications. - In-depth knowledge of telecommunications standards and protocols. - High level understanding of network configuration and interworking. - Practical knowledge of Wavelength/Ethernet/IP networks and technology. - Ability to initiate and comprehend complex designs and arrange detailed information in a logical format. - Competency in navigating various database applications and MS software applications such as Excel, Visio, and Word. - Ability to manage a high-volume workload efficiently and effectively, while maintaining a precise attention to detail in an interrupted work environment. - Self-initiated to gain the knowledge necessary to perform job duties at a high level in a technically changing environment. - Solution-oriented analytical problem-solving skills. - Willingness to drive towards a goal and do what it takes to get a job done, which may include off hours and weekend work. Requirements - Estimated base salary range: $61,100 - $94,000 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role, taking into account various factors in compensation decisions. - Actual compensation offered may vary based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, and paid time off.

Role Description The Senior Technical Project Manager (STPM) position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas: - Waves services - Ethernet Services - IP Services - Dark Fiber metro and/or Long Haul services - Fiber to the Tower (FTT) services for Dark Fiber and Lit Services The Senior Technical Project Manager is a subject matter expert in Program and Process Management, a critical thinker, and has the ability to manage projects to the customer’s technical specifications and contract requirements. This role requires excellent customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolution. This role has strong system and process knowledge in Network and fiber services implementation, with strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported. The STPM is known as a go-to person/trusted advisor that willingly assists other team members and has the ability to define project dependencies, manage project milestones, and meet and exceed project KPIs. Key Project Leader collaborating cross-functionally with Customers, Sales, and Sales Leadership at a Project, Market, Product/Services level nationally. Responsibilities - End-to-End Project owner to project kick-off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. - Independently orchestrate internal and external customer project communication dependencies, timeline, milestones, and progress. - Partner with Sales to drive ongoing customer service improvement strategies. - Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews. - Full customer ownership and advocacy; review internal and external business issues and provide ‘Voice of the Customer’ feedback and develop and implement corrective action plans as required. - Develop and maintain customer project plans based on contractual requirements and service designs. - End-to-End budget ownership including monitoring, forecasting, and gap closure planning with Outside Plant. - Perform and oversee daily PM operational tasks working cross-functionally. - Build, maintain, and report operational metrics for end-to-end milestone management. - Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics, and deliverables. - Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations, and field operations. Qualifications - Bachelor’s degree in a related field required. - Minimum of seven (7) years of experience in technical project management. Requirements - Complex knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels. - Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling. - Exceptional project leadership and critical thinking skills. - Excellent customer management skills (verbal and written) including risk analysis and conflict management/resolution. - Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals. - Self-driven and motivated to provide exceptional customer service. - Ability to address complex personal gaps/growth areas; desire to continually improve and move up in the organization. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave.

Role Description Zayo is seeking a Design Engineer II - Packet to be responsible for performing relatively simple tasks with some complexity and diverse circuit design activities. The Design Engineer II - Packet is responsible for managing the network design assignments and rejects for resolution, and is responsible to effectively communicate with internal order management personnel and various internal teams on the progress of the order fulfillment. This role also involves meeting/exceeding daily and weekly performance targets. The Design Engineer II - Packet works under limited supervision both individually and within a team environment. Work is often complex, requiring logical application of knowledge and experience. No direct supervisory responsibility. Performs work in a semi-structured environment. This position may have a significant impact on short and long-term customer satisfaction and a direct impact on future revenues. NOTE: We are open to this position working remote in the US. Responsibilities: - Design planning, record creation and order fulfillment of Zayo’s products throughout all Market Areas with a primary focus on design of Zayo’s growth products. - Basic understanding of network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet and waves tagging mechanisms. - Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities. - Limited involvement in the Project Management for multi-site customer project orders. - Designs circuits to interface with other carriers and given a limited complexity level in the designs. - Implement circuit designs for the core of the network as needed. - Provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements. - Reviews orders for technical correctness and clarifies any design related items back to the responsible departments. - Maintains specific customer commitments and deadlines in the Zayo Salesforce/MSS database. - Provides order status updates on the order when necessary for the Project Management groups. - Correct and update orders as necessary. - Tracks assigned orders to ensure they are being coordinated in a timely manner. - Provides support to field operations to resolve complex circuit provisioning problems; reviews and verifies complex technical data in an effort to resolve service or order issues. - Tracks the installation of circuits to ensure orders are completed within established guidelines. - Updates and corrects orders when necessary. - Exercises interpersonal skills in working with both internal and external customers. - Performs other related duties or projects as assigned. - Manages workload to identify critical issues and prioritize those items that must be completed. - Work around obstacles and roadblocks within the circuit transport to obtain the priority required by Zayo to meet customer due dates. - Shows initiative in getting work done. - Participate in operations-related projects, as needed. - Support manager for customer requirements as needed. - Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed. Qualifications - Bachelor's degree in a technical discipline or equivalent education, training and/or experience. - Minimum of three (3) years of telecommunications and/or data networking experience; Minimum of two (2) years of design engineering experience preferred. - Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution. - Computer skills including experience using spreadsheet, word-processing database programs and typing. - Excellent verbal and written communication skills. - Working knowledge of routers and other data hardware. - Intermediate knowledge of Data Networking and telecommunications, including understanding of basic bandwidth and services: EoF, 3rd party transport, long haul through our own Network. - Experience using Microsoft Office and Google programs and project management software. - Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. - Deal with some abstract but mostly concrete variables. Requirements - Estimated base salary range: $61,100 - $94,000 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave