Role Description The Account Liaison, Guest Services is responsible to provide impeccable service to our clients, vendors and employees by professionally managing all service requests. Further responsibilities include building loyalty within our client base and supporting the operation as needed in the course of business. Under the direction of the Director, Guest Services, the Account Liaison, Guest Services will be responsible for managing the overall business relationship of select clients, by meeting and exceeding both the demands of our clientele, as well as performance expectations of the company. The Account Liaison, Guest Services will work with Operations, Network, IT, Finance and Marketing & Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system. Responsibilities and Associated Duties - Daily Duties - Act as the primary point contact and on-call support for clients, addressing their inquiries and resolving issues promptly utilizing company provided equipment (e.g., Cell phone, tablet, etc.) - Schedule and organize meetings, calls, and presentations with clients and log all activities into Salesforce - Prepare and present reports on account status, client feedback, and project progress. - Handle various administrative tasks such as data entry and maintaining detailed records of client interactions. - Utilize internal and external resources and suppliers including third party services to secure and recover orders as it relates to the client request - Using reporting through Power BI to identify trends based on sales volume of assigned accounts and establishing communication with clients and internal teams to increase market share - Ensure all activities comply with relevant regulations and company policies. - Collaborate with internal teams to develop and implement strategies that meet client needs and enhance service delivery - Engage Department Leadership and Sales Team as needed for shift briefings, process updates, operational challenges, personnel concerns, etc. - Review process event list to close out any client facing requests. - Ensure any orders that are processed for assigned clients are quality checked and confirmed with suppliers. - Prepare and/or review pass downs for communication to subsequent shift personnel - Engage Director, Guest Services or Sr. Director of Guest Services as needed. - As Needed Duties - Handling of escalated issues direct with the customer, kitchen or vendor as needed – in conjunction with Team Manager. - Review current SOPs to align all transactional processes within the organization. - Active engagement in New Hire training. - Assist in recurrent training in conjunction with Guest Experience Manager. - Manage client accounts of assigned team. - Managing the onboarding of clients in conjunction with Sales and Finance to assigned team within the current operating system, i.e. building client profiles and billing information - Manage watch list of assigned team. Adding or subtracting clients as needed. - Participation as requested in meetings with Network (Bi-weekly), On-Sites (As needed), Customers (As needed). - Participating in monthly meetings to discuss direction/concerns within department. - Any additional duties as assigned by Director, Guest Services. - Miscellaneous - Work in conjunction with Director, Client Services to provide a positive professional work environment for all associates. - Follow the current Air Culinaire Employee Handbook when dealing with all employee relation issues. - Travel and participate in conferences, conventions, client meetings as requested. - Schedule flexibility is a must, including some evening, weekend or holiday hours as necessary. Measures of Success - Smart Goals- success will be measured using the Smart Goals, which are established annually, just prior to the new Fiscal Year starting which include: - Incremental growth YOY within installed customer base - Specific Job Responsibilities - Stellar Customer Service - Integrity & Accountability - Entrepreneurial Spirit - Teamwork Commitment Qualifications - Four year degree preferred. - 2-5 years of experience in account management, customer service, or a related field. - Experience in managing client relationships in a business environment. - Competence with customer relationship management (CRM) software and other relevant tools (e.g., Salesforce, Microsoft Office Suite) - Professional fluency in multiple languages a plus - Proficient in general computer navigation and terminology - Must be able to multi-task during the course of regular business - Exhibit exceptional organizational and prioritization skills. - High proficiency in professional verbal and written communications skills. - Prior experience or knowledge of culinary services and/or aviation required - Schedule flexibility including as needed on-call interactions based on client needs including evening, weekend and holiday hours. Disclaimer This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company. Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.

Title: Clinical Account Manager (Tennessee/North Carolina) Location: Charlotte, North Carolina, United States; Nashville, Tennessee, United States Job Description: About Cleerly We're Cleerly - a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives. About the Opportunity Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh to help support our growth. You will play a critical role in supporting Cleerly's growth and success of current clients/partners by making sure they understand our product offerings and helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be working with clinical partners to find expansion opportunities as well as to provide ongoing clinical education to grow existing Cleerly accounts. You will be responsible for identifying growth opportunities, maintaining relationships with existing high-value partners, and representing Cleerly as a leader in the industry to positively impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they are extremely successful with Cleerly's cardiovascular diagnostic technology by proactively supporting, educating, and providing high customer satisfaction. This is a customer- facing role with a primary focus on spending time with customers including Cardiologists. This is a field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in your assigned territory. Responsibilities - Manage and maintain relationships with clinical partners to make sure they understand Cleerly and how Cleerly helps Providers in their treatment decisions for patients. - Account development - Experience building and supporting strong clinical programs is preferred. - Clinical / technical proficiency - Quick learner able to grasp new clinical/technical information and then disseminate to customers. - Develop relationships with key account stakeholders, to include admin, admin support, key cardiologists, key referring physician practices, and key strategic personnel to drive awareness of Cleerly's offerings and promote adoption. - Customer-focused mentality. - Drive new product and technology introductions for existing customers. - Develop a qualified lead funnel within the existing base. Regular activities consist of formal presentations, peer-to-peer education, new physician training, and driving physician education. - Use Salesforce.com to manage administrative tasks. - Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN Requirements - Degree from accredited college/university. - 5+ years of related sales or clinical experience (PA, NP, DNP or RN). - Prior experience in medical device, cardiology pharmaceuticals, cardiology radio-pharmaceuticals, hospital, or medical software is highly desired. - Highly coachable with the ability to learn and communicate complex programs and value propositions. - Strong interpersonal and relationship-building skills, polished communications, the ability to manage multiple customer and internal company interactions. - Effective project management skills while embracing change and driving solutions in otherwise chaotic environments. - Exceptional written and verbal communication skills. - A hard-worker, self-motivator with can-do approach and bias for action. - Highly responsive with the ability to interpret appropriate next step actions. - Ability to collaborate cross-functionally with both internal and external stakeholders across a vast geographic region. - Experience with introducing new cardiovascular technologies into hospitals is highly desired. - Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes. - Grit, high integrity, values-based work ethic. The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity. This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges: - Base Salary: $130,000 - $140,000 - Commission: $90,000 - TTC: $220,000 - $230,000 - Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards. Working at Cleerly takes HEART. Discover our Core Values: - H: Humility- be a servant leader - E: Excellence- deliver world-changing results - A: Accountability- do what you say; expect the same from others - R: Remarkable- inspire & innovate with impact - T: Teamwork- together we win Don't meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company. OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis • Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. • Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. • Responds to all cancellation requests in alignment with the established escalation policy. • Proactively communicates with or responds to customers in support of company pricing initiatives. • Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. • Responsible for capturing customer emails, minimizing rate restrictions and customer credits. • Increases customer penetration by selling full suite of Republic Services products. • Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. • Performs other job-related duties as assigned.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the role You will work closely with other members of the Vietnam Partnerships team and the sales team to nurture and grow both new and existing partners, and you will take ownership over the account management and continued growth of partners. This role can be based in Ho Chi Minh City or Hanoi. Responsibilities: - Educate partners on the Airwallex product suite and the partner journey, activate partners to increase overall client referral activities, and manage the day-to-day operations and maintenance of partners. - Deepen relationships with key partners to strengthen executive relationships. - Devise initiatives and campaigns to drive scalable growth across different groups of partners. - Identify and resolve roadblocks/ objections to obtain buy-ins from partners and key stakeholders. - Coordinate with cross-functional teams within Airwallex, including strategy, operations and finance where required to deliver a seamless experience for our partners. Who you are: - You are results-driven and hold yourself accountable for delivering on growth targets. - You are a relationship builder with strong partnerships and contacts to leverage from. - You are creative and are excited about delivering impactful partnerships in unique and strategic ways. - You have extensive experience with best-practice partnership management. - You are a proactive self-starter who can independently identify and execute new partnership opportunities. - You are comfortable with change. You can navigate through ambiguity and are excited to be part of a fast-paced company experiencing hyper-growth. - You are relatable and effective at communicating and managing relationships with external partners. Requirements: - 4+ years' experience in partnership, marketing or business development. - Experience in negotiation and partnership proposal development preferred. - Experience in sales or working in tech or a fast-growing start-up would be advantageous. - Excellent communication skill that enables close working relationships with key leaders internally and externally. - Excellent written, verbal and in-person communication skills (Vietnamese & English) - Strong analytical skills with experience with tools including Excel, PowerPoint, etc. - Bachelor's degree or equivalent. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.