Role Description Vos missions en quelques mots : - Gestion de l’activité des enseignants - Gestion des vacataires et contrats étudiants - Gestion financière - Appui opérationnel et fiabilisation des données Vos activités principales : - Saisir, suivre et mettre à jour les heures d’enseignement prévisionnelles et réalisées dans l’outil dédié de gestion des charges d’enseignement et dans OSE ou tout autre logiciel institutionnel de planification des services (GPU) - Assurer le suivi administratif des obligations statutaires des enseignants (décharges, cumuls d’activités, congés, absences) - Vérifier la cohérence des données avec les maquettes pédagogiques ; signaler les écarts aux directeurs des départements - Informer et accompagner les vacataires et étudiants contractuels sur les modalités de recrutement, d’intervention et de rémunération ; vérifier et constituer leurs dossiers administratifs - Accompagner les vacataires dans la saisie de leur dossier sur OSE, et assurer un appui de premier niveau aux utilisateurs de l’outil - Suivre les contrats étudiants : rédaction/suivi administratif, relevé des heures effectuées, en lien avec les responsables pédagogiques, le service communication et les services financiers - Préparer les états de services mensuels des cinq départements disciplinaires - Gérer les commandes, contrôler les livraisons, traiter les factures, suivre les fournisseurs - Gérer les missions (engager et suivre les missions des agents en France et à l’étranger) - Archiver les pièces justificatives et tenir à jour les bases de données financières ; préparer les éléments pour les enquêtes, bilans et audits - Suivre les budgets d’heures d’enseignement des départements de l’IUT - Contribuer à la fiabilisation des données et à l’amélioration des procédures internes - Mettre à jour des tableaux de bord de suivi des heures d’enseignement, vacataires et contrats étudiants à destination de la direction de l’IUT et des directeurs de département - Assurer un renfort mutualisé auprès d’autres gestionnaires de formation de l’IUT Qualifications - Bonne connaissance des règles budgétaires et comptables de l’enseignement supérieur (GBCP, LOLF) - Maîtrise des outils de bureautique avancée (Excel, Power BI…) - Connaissance des systèmes d’information dédiés à la gestion des charges d’enseignement et des vacataires (notamment OSE et les applicatifs associés) - Capacité à formaliser des tableaux de bord et à produire des analyses destinées à des publics variés Requirements - Rigueur, sens aigu de l’organisation et du respect des délais - Capacité d’analyse, de synthèse et d’anticipation - Aisance dans la communication écrite et orale, pédagogie dans l’explication des données - Goût pour le travail collaboratif (équipes pédagogiques, administratives, direction) - Discrétion professionnelle, respect des règles de confidentialité Knowledge - Compréhension approfondie du fonctionnement des IUT et du système universitaire français - Connaissance des statuts des enseignants et des règles relatives aux heures d’enseignement et aux vacations Location Localisation : 23 avenue Albert Einstein 17000 La Rochelle Application Elements Documents à transmettre : Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire.

• Oversee the timely collection, completion, accuracy, and compliance of all clinical visit documentation. • Ensure that visit notes meet regulatory standards and are properly downloaded and documented. • Provide overall leadership and operational oversight of the Shared Services Data Quality team. • Monitor daily Visit Notes reports and KPI metrics to track documentation status. • Perform routine quality assurance activities, including audits of documentation and data. • Act as the primary liaison between Shared Services and Provider Relations. • Manage escalated cases, grievances, complaints, and ensure timely investigation and resolution. • Support audit readiness by maintaining accurate documentation records and reports. • Provide coaching, training, and ongoing development for staff to reinforce policies and standards. • Drive continuous process improvement initiatives in collaboration with Quality, Compliance, and IT teams.

Role Description We are seeking a highly organized and execution-focused Operations & Finance Execution Manager to support a fast-growing multi-client services firm. This role is the operational backbone of the business. You will ensure that all client backend operations run flawlessly — payroll coordination, data accuracy, compliance tracking, reporting, and internal workflow execution. You will manage and coordinate a remote execution team (bookkeeping and virtual assistants) to ensure that every client deliverable is completed accurately and on time. The founder focuses on sales and strategy. You own execution, systems, and operational reliability. Key Responsibilities - Payroll & Execution Management - Run and coordinate weekly payroll cycles across multiple clients using their respective systems. - Collect and validate inputs (hours, commissions, bonuses, reimbursements) with VAs and client stakeholders. - Ensure zero payroll errors through structured verification and pre-run checks. - Resolve discrepancies before execution, escalating only when necessary. - Data Integrity & Operational Accuracy - Supervise virtual assistants responsible for daily data entry across client systems. - Validate accuracy of sales, operational, and financial data across multiple databases. - Ensure all cancellations, callbacks, and production data are captured and updated weekly. - Maintain strict data consistency across CRM, spreadsheets, and client systems. - Compliance & Insurance Tracking - Maintain tracking system for all client insurance policies, renewals, and updates. - Proactively request updated insurance documentation when new hires or changes occur. - Ensure all certificates and compliance documents are stored and accessible. - Prevent lapses in coverage through proactive monitoring and escalation. - Reporting & Client Deliverables - Ensure weekly performance reports are delivered to every client by Monday at noon local time. - Coordinate monthly reporting packages including P&L, KPIs, and cash flow projections by the 15th. - Verify completeness and accuracy of reports before distribution. - Ensure all reporting deadlines are consistently met without delay. - Bookkeeping Oversight & Coordination - Work alongside accounting support to ensure financial accuracy and reconciliation. - Review flagged transactions and follow up with clients or internal teams for resolution. - Ensure financial records align with operational and reporting systems. - Escalate unresolved discrepancies with clear documentation. - Systems, Documentation & Workflow Management - Maintain structured and organized documentation systems (Google Drive, Notion, CRM tools). - Ensure every client has a clearly organized and up-to-date operational folder. - Track tasks, owners, and deadlines to ensure full visibility and accountability. - Continuously improve internal workflows for efficiency and scalability. - Team Management (Remote Execution Team) - Manage a remote team consisting of one bookkeeper and two virtual assistants. - Conduct daily check-ins and weekly team meetings to ensure alignment and progress. - Track task completion and enforce accountability standards. - Escalate blockers to leadership when needed. - Client Communication (Operational Only) - Handle client communication related strictly to operational execution (not strategy). - Respond to emails and messages within 24 hours. - Ensure clear, professional, and structured communication at all times. - Maintain a reliable communication loop between clients and internal teams. Qualifications - 3–7 years of experience in operations, finance operations, or business administration. - Strong English communication skills (written and verbal). - High proficiency in project and task management (ability to close loops independently). - Experience with tools such as QuickBooks Online, Google Workspace, Notion, CRM systems. - Strong attention to detail and high standards for accuracy. - Experience managing remote teams or cross-functional coordination. - Comfortable working overlapping North American business hours. - Strong systems thinking and ability to manage multiple client workflows simultaneously. What does success look like in the first 90 Days? - 100% on-time delivery of all weekly and monthly reports. - Zero payroll errors across all clients. - Fully accurate and reconciled client databases. - Organized, structured systems across all client folders and workflows. - Remote execution team operating independently without founder intervention.

• Identify and assess incidents and outages impacting KeyBank’s operations. • Lead incident recovery efforts, coordinating cross-functional teams and vendors. • Facilitate technical crisis calls and ensure appropriate resources are engaged. • Provide accurate and timely communications to stakeholders and executive leadership. • Escalate critical issues and manage progress updates throughout resolution. • Lead post-mortem sessions and document incident restoration activities and timelines. • Ensure recovery documentation is accurate and tested for feasibility. • Drive continuous improvement initiatives to enhance system stability and client experience. • Identify gaps in recovery processes and collaborate with monitoring and detection teams. • Participate in incident management performance reviews and process evaluations. • Ensure adherence to ITSM processes and define/manage critical success metrics. • Support production readiness for critical projects, focusing on incident management.