• Identify and assess incidents and outages impacting KeyBank’s operations. • Lead incident recovery efforts, coordinating cross-functional teams and vendors. • Facilitate technical crisis calls and ensure appropriate resources are engaged. • Provide accurate and timely communications to stakeholders and executive leadership. • Escalate critical issues and manage progress updates throughout resolution. • Lead post-mortem sessions and document incident restoration activities and timelines. • Ensure recovery documentation is accurate and tested for feasibility. • Drive continuous improvement initiatives to enhance system stability and client experience. • Identify gaps in recovery processes and collaborate with monitoring and detection teams. • Participate in incident management performance reviews and process evaluations. • Ensure adherence to ITSM processes and define/manage critical success metrics. • Support production readiness for critical projects, focusing on incident management.

• Lead a team of Quality Control Employees responsible for various quality control functions (Correspondent Delegated Post-Purchase, Retail Lending and Non-Delegated pre and post funding, repurchase administration, investor and Agency due diligence, etc.) • Manage pipeline and pre-funding audit workflow for the Retail Lending and Correspondent Lending Non-Delegated Channels • Communicate results and provide feedback on pre-funding audits to Channels, resolve rebuttals on findings, assist in developing action plans, and monitor completion of action plans • Active leadership of the team to ensure optimal quality and productivity • Managing pipeline, workflow, SLAs and prioritization of duties • Identify opportunities and facilitate improvements to process and systems • Maintain strong knowledge of Agency and Regulatory requirements • Provide support and guidance to the QC Staff • Perform pre-funding audit reviews as necessary • Perform back up functions for the Post-Funding QC Team • Partner with counterparts in Operations to help remediate quality issues • Responsible for hiring, coaching, performance management, training and development.

• Manage the end-to-end relationship with VA stakeholders across VistA, EHRM, and CDW system teams • Navigate ATO processes, FISMA compliance requirements, and Section 508 accessibility standards • Lead Performance Work Statement (PWS) negotiations and contract modifications through the Tungsten Network • Coordinate with technical teams on VistA/CPRS integration milestones and deployment schedules • Develop relationships with other federal healthcare agencies (DoD, IHS, CMS) • Partner with implementation teams to ensure successful rollout across VA medical centers • Translate federal compliance requirements into actionable product roadmap items • Support RFP responses and capability demonstrations for new federal opportunities

Role Description Pear Tree is expanding into the United Kingdom and we're looking for an entrepreneurial, commercially driven Country Manager to lead the launch. This is a rare opportunity to build and own an entirely new market — working directly with the founders to establish Pear Tree's presence in the UK from the ground up. This is a hands-on commercial role. You'll be expected to win business yourself before eventually recruiting and leading a high-performing UK team. What You'll Be Doing - Launch and grow Pear Tree's UK market from day one - Convert inbound opportunities into long-term client partnerships - Build relationships with founders, executives, and business owners across the UK - Identify and develop strategic partnerships and referral channels - Design scalable sales processes and a repeatable go-to-market strategy - Recruit, train, and lead future UK team members as the business grows - Represent Pear Tree within the UK business community Qualifications - Proven track record in B2B sales or business development - Demonstrated ability to generate revenue and close deals independently - Experience managing both inbound pipelines and self-generated outbound activity - Background in building or scaling a sales function, team, or new market - Entrepreneurial mindset — comfortable with ambiguity and motivated by ownership - Strong communication, negotiation, and relationship-building skills - Able to operate with high autonomy in a fast-growth environment - Based in the UK Benefits - Be the person who launches our UK business — not inheriting someone else's work - Fully remote with complete flexibility over how you work - Direct access to founders and senior leadership - Significant autonomy and real decision-making authority from day one - Competitive base salary with an uncapped commission structure - Partnership opportunities available for the right long-term hire - Clear path to building and leading your own UK team - Genuine career progression as the market grows